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Extended Stay America - Houston - Greenspoint

67 reviews
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Traveller (24)
Room & Suite (12)
Dining (2)
Overview
  • Excellent57%
  • Very good17%
  • Average4%
  • Poor5%
  • Terrible17%
Travellers talk about
“stayed here”(7 reviews)
“full kitchen”(4 reviews)
Free Wifi
Pool
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
Multilingual Staff
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (67)Write a Review
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All reviewsstayed herefull kitchenhome away from homefront desksecurity guardwould recommend this hotel to anyonegreat staythe entire staffclose to the airportroom was cleanesabusiness
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11 - 15 of 65 reviews
Reviewed 20 November 2016 via mobile

I am a traveling therapist and stayed here. I usually take 3 month assgn but took a 9 month position. I got a great rate through a book in advance promotion. I prepaid for 2 months with the intention of finding an apartment with. Short...More

Thank Latricia J
Response from Manager_11525, Manager at Extended Stay America - Houston - GreenspointResponded 9 December 2016

Thank you for taking the time to share your experience. It is great to see you were well accommodated while on assignment and that your room, with the amenities provided, were suitable for you. Thank you again for sharing your experience with us. We would...More

Reviewed 13 November 2016 via mobile

Terrible. Front desk lady was nice. Bed was uncomfortable. Fleas in the laundry room. Room was HOT upon arrival. I booked it on priceline because it was considered a 2.5 star hotel. Ummmm.... Nope! Free breakfast???? Coffee and prepackaged muffins and granola bars. This was...More

Thank Cheree B
Response from Manager_11525, Manager at Extended Stay America - Houston - GreenspointResponded 18 November 2016

I received a copy of your review, and wanted to take a moment to personally respond. Please accept my apologies for the condition of your stay. I'm sorry you experienced many inconveniences at our hotel, all which are preventable. Our staff have been addressed on...More

Reviewed 3 July 2016

If this review was based only on customer service it would rate a 5 plus. The management, Scott at the front desk are excellent. They worked with me when I had to speak to priceline for a refund, but I'll get to that in a...More

Thank number12
Response from Manager_11525, Manager at Extended Stay America - Houston - GreenspointResponded 6 July 2016

The staff and I read your comments about your stay with us. The situation you described regarding the room and the carpet is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing...More

Reviewed 16 May 2016 via mobile

Not satisfied was falsely accused didn't have kitchen utensils was charged for a smoking which I could afford being disabled and on monthly income. Called hotel 🏨 and was given runaround about the smoking chargeMore

Thank Nathaniel A
Response from Manager_11525, General Manager at Extended Stay America - Houston - GreenspointResponded 23 May 2016

The staff and I read your comments about your stay with us. The situation you described is truly regrettable. We are very sorry for your experience. To uphold our company’s high standards, I will retrain our front desk staff to make sure we are clearly...More

Reviewed 31 March 2016

I had a wonderful experience i definetly reccomend them. The bed was comfortable, the room was very clean, when I requested additional pillows no problem. The front desk person at check in was very friendly (Raven)More

Thank veraguy50
Response from Manager_11525, General Manager at Extended Stay America - Houston - GreenspointResponded 11 April 2016

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our staff, comfortable rooms, and our convenient location! Once more, thank you for posting your review. We look forward to having you visit with us again in the...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Laundry Service
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$67 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$67 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (24)
Room & Suite (12)
Dining (2)
Pool & Beach (1)
Questions & Answers
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Room Tips
"This facility uses security cameras and does have after hours security."
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"Pet friendly !"
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"patsy and scott help to assign rooms to accommodate travel nurses, room was near other travel nurses, never..."
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"Unsafe parking lot."
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