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The St. Regis Houston

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#24 of 497 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
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568 Reviews from our TripAdvisor Community

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Showing 550: English reviews
New York
Reviewed 15 July 2014

This is my first tripadvisor review and I am writing it to make sure that others do not have a generally poor experience. I am (perhaps was) a Starwood die-hard, multiple years platinum, etc who booked myself at the St. Regis for 8 consecutive weeks. I expected more from a chain that supposedly prides itself on customer service. - Would...

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6Thank Andrew D
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review

That you for sharing y our recent experience with us. This hotel prides itself on providing only the finest in customer service and accommodations.

Antwerp, Belgium
Reviewed 13 July 2014

Stayed for 2N mid week in a standard room which was very spacious and well appointed (with free internet). The service was absolutely superb, possible the best I have ever experienced. All staff were very professional and helpful. Location is OK (walking distance to Galleria) and no real views to speak of. The hotel interior is very classy, luxurious with...

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Thank Swav_and_Rhi
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review

Thank you for choosing to stay at the St. Regis Houston, the best address in Houston and for recognizing its many attributes in service and staff. Please come back to see us again soon.

Austin, Texas
Reviewed 12 July 2014

I have expectations of Five Star hotels. The St. Regis in Houston does NOT come close to those expectations. Opening the door to the room, I was greeted by a loud rattling of the A/C fan. I asked for a different room and was told that the engineer would take care of the problem. On arrival, he suggested keeping the...

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Thank peter k
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review

Thank you for sharing your experience at our Hotel.

Wichita, Kansas
Reviewed 3 July 2014

The hotel and staff were on the whole was adequate for the price. The room service and maid staff were great. The only parking is valet. The valet managed to destroy the electronic ignition key. This presented a problem getting home as I did not have a second key or valet key with me. $100+ later our key was repaired...

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1Thank MidWestGM
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review

Thank you for sharing your concerns with the valet parking services here at the Hotel. This service is an outside contractor and I will share your comments. with them.

Reviewed 17 June 2014

This hotel has the facade of a real St. Regis. The service is not up to par with other properties around the country (never stayed in a SR outside the USA). The finishings are sub-division quality and the carpets are looking tired. I dont see why anyone would pay a premium to stay at this property.

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3Thank Mark Z
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review

Thank you for sharing your observations following your most recent stay at the St. Regis Houston, recognized as the best address in town.

New York City, New York
Reviewed 11 June 2014

I have stayed at the St. Regis -Houston many times and always enjoy the experience. The staff is always VERY accommodating, friendly and professional. The rooms are well sized and nicely appointed, although showing signs of wear. This time however, I noticed how shabby the bar and restaurant rooms looked [and even smelled].I was embarrassed to entertain clients here [which...

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1Thank PeterMmetroNY
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review

It is always a pleasure to read a review by one of our loyal repeat guests and yes, there is a renovation of the restaurant and bar areas planned soon. Thank you for recognizing some of our wonderful long-tenured associates, Harry and Ron; yes, they do an amazing job.

Milwaukee, Wisconsin
Reviewed 30 May 2014

The hotel is simple but very nicely decorated. The lobby isn't grand, but intimate with a good feeling. The staff genuinely do go out of their way to deliver the full St. Regis experience and everyone - from the butlers, to the concierges, to the waitress at the pool - really puts in an effort to make you feel welcome....

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1Thank JesseM3
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review

Your comments following your weekend at the St. Regis awe very much appreciated and thank you for recognizing it as the best address in Houston. So glad that you enjoyed a leisurely day at the pool and our Spa associates took such exceptional care of you. The hotel does have transportation close to,the hotel for set hours without reservations. The...

Houston
Reviewed 26 April 2014

My family and I stayed at the St. Regis during my sister's wedding. It is important to additionally note that her wedding was being held at the St. Regis. My family and I are world travelers and have stayed in very luxurious hotels and resorts. I have never felt as unwelcomed in a hotel as I did at the St....

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8Thank Zzzzhouston
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review

Your comments following your stay at our Hotel for your sister's wedding are noted and thank you. They have allowed us to counsel our staff in this area. Our staff prides themselves on providing only the finest in customer service and strive to make indelible memories. Please know that this is not the norm at the St. Regis Houston.

Toronto
Reviewed 22 April 2014

My wife and I stayed here for the Easter long weekend. Hotel is well situated not too far from the Galleria and close to the 610 Highway. Rooms are large and spacious and very comfortable and quiet. Service was outstanding throughout the hotel. Breakfast was delicious with lots of choice. High quality cooking. Nice gym and outdoor pool. Would stay...

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Thank Tokalosh
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review

Your comments following your Easter weekend stay at our Hotel were very much appreciated.; thank you to you and your wife for choosing the St. Regis Houston. All of our assoiates prides themselves on providiing only the finest in personalized service to all guests and instilling indelible memories. We look forward to welcoming you back again soon.

Austin, Texas
Reviewed 16 April 2014

The St. Regis is located immediately inside Loop 610 in close proximity to the Galleria, Highland Village and River Oaks areas -- so you're near endless shopping, dining and entertainment options. It's an older property but it feels elegant, not dated. To me this was a refreshing change compared to many of the very contemporary hotels in the area. The...

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Thank Cody J
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review

What a pleasure it is to hear from one of our repeat guests and I thank you for your praises of the hotel, its ambience, service and associates. We look forward to welcoming you back over and over again.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The St. Regis Houston is between River Oaks and the Galleria. Known for its lavish style, our hotel has luxurious guest rooms, 10,000 sq ft of event space, a spa, fine dining, and butler service. ... more   less 

Additional Information about The St. Regis Houston

Address: 1919 Briar Oaks Lane, Houston, TX 77027-3408
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $322 - $755 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Houston 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
The St. Regis Houston Hotel Houston
St Regis Houston
St Regis Hotel Houston
Hotel Style:
#7 Spa Hotel in Houston
#10 Green Hotel in Houston
#14 Luxury Hotel in Houston
#15 Business Hotel in Houston
#46 Romantic Hotel in Houston
#61 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Houston staff and other travellers.
1 question
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Washington DC, District of Columbia
11 months ago

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Questions? Get answers from The St. Regis Houston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on a higher floor overlook the city.”
  • View of the pool from the Fitness Center
  • 10th Floor
  • Evening turn-down service
  • 10th Floor
 of 5 bubbles AndrewDaley311, 17 Dec 2016 | Read review
“Corner room above the 4 or 5th floor for a nice view”
 of 5 bubbles N8965UKseans, 31 Oct 2016 | Read review
“Family members said that the rooms were the nicest that they have ever stayed in”
 of 5 bubbles 798WilliamD, 18 Oct 2016 | Read review
“All the rooms are super quiet”
 of 5 bubbles red11hed, 7 Oct 2016 | Read review
“Ask for a room away from the "service rooms" it was a little noisy in the morning, but i still enjoyed my stay!”
 of 5 bubbles 6kandacec, 5 Sep 2016 | Read review
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