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Extended Stay America - Houston - Westchase - Westheimer

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Extended Stay America - Houston - Westchase - Westheimer
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51 Reviews from our TripAdvisor Community

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Showing 50: English reviews
Joshua, Texas
1 review
Reviewed 1 week ago

Don't recommend. Bed was hard. Service was poor. No one at desk 11-7a.m. is ridiculous. Doesn't reply to follow up emails. Floors above were very noisy. Only plus was the location happened to be close to the offices I was visiting.

Helpful?
Thank Maria T
1 review
Reviewed 2 weeks ago via mobile

Horrible customer service, they will steal your money. had a broken toilet that they didn't fix the entire week I stayed there. Also the hotel doesn't have any sort of maintenance on the weekend, or so I was told. I've been calling them all week wasting my time trying to get a refund. Now they tell me they can't give... More 

Helpful?
Thank Laura S
2 reviews
Reviewed 5 weeks ago via mobile

We spent a night here when doing some business in Houston, and the accommodations were exactly what we needed. The staff were helpful, and the building was located near a variety of eating establishments for us to choose from.

Helpful?
Thank Oneofthosetravelers
Manager_11525, Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

We appreciate you taking the time to write a review. I am pleased that our hotel offered the convenience you needed. It is also great to see our staff was helpful during your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 September 2016 via mobile

I have stayed here several times, and it's my Preferred ESA when I am in Houston. The rooms are always clean, even the regular Queen not the suites are roomier than alot of the other ESA. This one is convenient too if you wish to go downtown you can just walk to Westheimer and grab a bus which takes you... More 

Helpful?
Thank Vick82
Dallas, Texas
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 June 2016

Room - first the wireless internet is so agonizingly slow, I cannot do any work or even check emails. Repeated speed tests show less than 0.6 mbps of speed on multiple devices. My phone is faster Rooms are a bit noisy and amenities are non-existent. How about a channel guide - how hard is that? spoon? cup? ice bucket? Tried... More 

Helpful?
Thank Joe-Bob-69
Dubai, United Arab Emirates
1 review
Reviewed 22 January 2016 via mobile

I was supposed to stay in this hotel for 6 months but after 2 weeks of experiencing the bad customer service I decided not to extend my stay (had to stay for a month because it was already paid). Since day one in the room, hot water was not working in the shower and it was freezing outside during January.... More 

Helpful?
Thank Samer A
Houston, Texas
1 review
Reviewed 28 June 2015

The evening I checked in the young lady (Kendria sp???) was very polite and accommodating. I had to change rooms; no problem.. She brought extra linens, utensils to my room. The Housekeeper (Anilyn) kept my room clean, tidy. The Maintenance man (name???) filled requests quickly.The office staff: Aldie, David, Mary and others were always polite and accommodating whenever I approached... More 

Helpful?
Thank diann R
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

Thank you so much for sharing your experience with us. I am proud of our staff for going above and beyond to provide you with friendly and helpful customer service. I’m thrilled we were able to provide you with a home away from home experience. Once more, thank you for posting your review. We look forward to having you visit... More 

Houston, Texas
1 review
Reviewed 29 May 2015

I've been staying at this property for over two years while working here in Houston during the week days. Best hotel I've stayed in for the price. Any issues, and they have been few and far between, have been promptly addressed. Staff is friendly and helpful. Manager is very dedicated and available. Breakfast is ready by 6:00 am every morning.... More 

Helpful?
Thank None787
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

Thank you so much for posting such a great review of our hotel. I am glad that you were pleased with our rates, location, and friendly staff. As well, it's great to hear that you enjoyed our grab-and-go breakfast and your clean room. I will be sure to share your kind remarks with our team. Thank you again for your... More 

Garrison, Texas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2015

I have been staying at this location for a little over a year about every other week. The manager, Miss Maria Rodriquez and her staff has made me feel welcomed in every way. The hotel is situated in a great part of town so that I can conduct my business with ease. The rooms are always clean and all of... More 

Helpful?
Thank DSarkies
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

I appreciate you taking the time to write a review of your experience with us. I’m thrilled that you had such a great stay! I truly appreciate your kind comments regarding our hotel, friendly staff and convenient location. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other... More 

Level Contributor
4 reviews
Reviewed 8 April 2015 via mobile

Room was clean but looking shabby, and one tiny thing after another being wrong soon adds up to the impression of poorly managed, poorly maintained hotel on its last legs. No hangars in the closet, no ice bucket - but that makes sense since there's no ice machine. I found one vending machine after searching two floors but no bottled... More 

Helpful?
Thank Kathosha
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we failed to provide you with a home away from home experience. Please know that we are sorry that your experience did not meet our company’s high standards. I discussed your comments with the team, and we will make sure... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Westchase - Westheimer

Address: 2424 W Sam Houston Pkwy S, Houston, TX 77042-3608
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $103 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Westchase - Westheimer 2.5*
Number of rooms: 98
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Houston - Westchase - Westheimer staff and other travellers.
1 question
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Questions? Get answers from Extended Stay America - Houston - Westchase - Westheimer staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not here if you want a good nights rest.”
 of 5 bubbles mariatW9724GT, 20 Nov 2016 | Read review
“I'm senior citizen... The most comfortable BED I've ever slept in. Good support.”
 of 5 bubbles 245diannr, 27 Jun 2015 | Read review
“Great accessibility for all your needs”
 of 5 bubbles DSarkies, 26 May 2015 | Read review
“Just pick another hotel. And if you really have to pick one on the front side away from the building site.”
 of 5 bubbles Virtual_dirk, 21 Nov 2014 | Read review
“When booked by hotwire, priceline, hotels.com or kayak.com etc. remember to ask for full room service at check-in.”
 of 5 bubbles josepho319, 5 Oct 2014 | Read review
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