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Extended Stay America - Houston - Galleria - Westheimer

Hotwire.comUS$76*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$76*
US$76*
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Extended Stay America - Houston - Galleria - Westheimer
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132 Reviews from our TripAdvisor Community

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Showing 118: English reviews
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El Paso, Texas
Reviewed 2 days ago NEW

I booked this hotel through Bookings.com so it was paid for. Typically if you want to check in before normal check in at 3pm they charge you $27.00 but because our room was already paid for she let us check in earlier. They did not have notice that we had a dog but that wasn't an issue. The hotel was...

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Helpful?
Thank SandBetweenMyToes007
shreveport, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 19 April 2017 via mobile

Im from new jersey and we stayed here and was blown away by the nice people at the front desk. I love visiting the south the people here a nice. Close to all the galleria we were able to walk there from the hotel.

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Thank Joshua H
About Hotel's Favourite Review
00esa, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Joshua, thank you for being our guest at Extended Stay America - Houston - Galleria - Westheimer. We are delighted to know our location worked well for you and that you were impressed with the service provided by our Front Desk associates. I will be sure to share your compliments with them for a job well done! It was a...

Reviewed 2 weeks ago

The price can't be beat. If you're looking for a luxury experience this place will disappoint. If you're looking for a clean quiet place to stay while away from home there is no equal. The people are friendly especially Denise. She is a true problem solver who always wears a smile.

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Thank Jason G
00esa, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Jason, thank you for reviewing your stay at Extended Stay America - Houston - Galleria - Westheimer. We are delighted to know you enjoyed your time with us and that you were impressed with the service provided by our staff. I will be sure to share your compliments with Denise for a job well done! It was a pleasure hosting...

Reviewed 17 April 2017

In general the experience, beginning with the person on front desk was not the expected. The person on front desk rude. The place extremely dirty. did not meet expectations. I know is not expensive, but I have been in other hotels of the same range of prices and the experience has been by far better.

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Thank Barbara M
Reviewed 23 March 2017 via mobile

We booked a room at the Westheimer location a week and a half in advance online and have credit card info to hold the room. After driving 4 hours and arriving at 9pm, we're told our room was given away because walk ins take priority over online reservations. We were relocated to another Extended Stay (a room with broken furniture)...

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1Thank Ginger T
Sulphur, Louisiana, United States
Reviewed 16 March 2017

Non smoking room had odor of cigarette smoke. Hair in bed! Bathtub drained so slow, before I could finish shower water was above my ankles. Called the desk and asked for fresh trash bags, after a half hour later, I roamed the halls until I found a maid, and she provided them. The "walk out breakfast bar" was a joke...

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Thank Houston F
Beaumont, Texas
Reviewed 8 March 2017

Check in was super quick and easy. Elevators were fast. Smaller hotel so rooms aren't so far to walk to at the other end. Room 301. Air condition worked. Clean. Wash rags and towels. No hand soap. Clean sheets. Tv worked good. Some lighting worked and some didn't but no big deal. I didn't use the kitchen facilities because I...

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Thank Butterfly339933
San Antonio, Texas
Reviewed 7 March 2017 via mobile

First, there are two extended stay hotels around the corner from each other. Myself and my colleague stopped at the wrong one. Then parked in a paid parking spot but we knew we get free parking so we stayed and knew our ticket would be forgiven. Then we learned that quick maneuver off the freeway got us to the Sheraton...

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Thank SPURSFAM
Reviewed 9 February 2017

I want to give a big "Shout Out" to Sheena the Manager and Jonathan on the front desk. We spent Super Bowl Weekend at the Extended Stay and Sheena and Jonathon both went above and beyond to make sure our stay was pleasurable. From the moment we arrived at the front desk...both greeted us warmly and assisted us with everything...

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Helpful?
Thank Clare B
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Your feedback is important. Thank you for sharing. It is great to read you valued the customer service from Sheena and Jonathan. I will make sure to inform them of you positive comments. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 9 February 2017 via mobile

I try to stay at extended stay hotels because of the kitchen. We moved to Houston and I chose this hotel because of the rate and location. The staff is very friendly. Everyone will try to help you at their best. Rooms are clean and you get all the utensils. The housekeeping staff also makes sure your room is clean...

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Helpful?
Thank Amit S

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Galleria - Westheimer

Address: 4701 Westheimer Rd, Houston, TX 77027-4717
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $104 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Westheimer 2.5*
Number of rooms: 110
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Houston - Galleria - Westheimer staff and other travellers.
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Questions? Get answers from Extended Stay America - Houston - Galleria - Westheimer staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“they have stairs to the second floor, no elevator”
SandBetweenMyToes007, 23 May 2017 | Read review
“Find another hotel.....”
HoustonF, 16 Mar 2017 | Read review
“Corner suites are large and comfortable”
shoup2017, 1 Jan 2017 | Read review
“I would recommend the third floor and backview for people that loves privacy.”
, 18 Nov 2016 | Read review
“Be sure to double check with staff on requested services. PM and AM staff do not share information”
HombreUSA, 5 Feb 2016 | Read review
5 of 5
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US$76* /night
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Prices are for 1 room, 2 adults
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