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Not so easy to get to if heading south.
The check in staff was quite rude. The facility accepted the corporate card at booking but at arrival I was told I had to use my own card unless I had a written authorization. If a...More
1 Thank TAMAN1951
Response from IHGService, Guest Relations Manager at Candlewood Suites Houston WestchaseResponded 6 days ago
I am grateful to you for being one of our guests at Candlewood Suites Houston Westchase TX, and getting out of your way to leave us your feedback. I am sorry to read about your disappointment on the level of service received and...More
The hotel was pretty much as advertised. Quiet place with a very friendly staff. Had a late departing flight and late checkout was no issue at all. Only complaint was a stiff bed but to each their own.
A very pleasant stay to the place and I wasnt dissapointed. It may look beat up on the outside but the rooms are quite comfy with all you may need in it. Housekeeping is only once a week though, which sucks. :)
This place is near the oil and gas industry, and I suppose that is where they get their customers. It was refurbished in the early 90's, I think, and nothing has been done since then. There is the video player for video tapes, the refrigerator...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Houston WestchaseResponded 4 December 2017
Thanks for choosing to stay with us and going out of your way to share your thoughts. We're proud to see your generous ratings for our hotel staff's service. I'm very sorry though that you didn't sleep well because of noise disturbance, and...More
I regret having to make this posting since I have been a IHG member since 2014 and have been a Platinum member for the last couple of years since my work requires myself to be on the road for at least 80% of the time....More
Thank A TripAdvisor Member
Response from IHGService, Guest Relations Manager at Candlewood Suites Houston WestchaseResponded 14 November 2017
Dear Valued Guest,
Thank you for choosing Candlewood Suites Houston Westchase and for being an IHG Rewards Club Platinum Elite member.
I would like to start by apologizing to you for not meeting your expectations regarding the denied insurance claim and the missing bag during...More