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The ac kept making a noise, but didn't think much of it. On the second night right before 11pm it started making a loud noise started to smell of smoke. I called the front desk to let them know and the lady said she would...More
Terrible experience... As we were starting to sleep the AC unit started making a weird electric zapping sound. It immediately smelled like something in there caught fire. We immediately turned it off and called the front desk. Front desk said they were booked up and...More
This Candlewood is offering a lot for the dollar. Spacious room with well equipped kitchen (electric hob, coffeemaker, dishwasser). There's a starterkit with coffee and tea. Room is spacious. I found the bed ok, my wife was not impressed.
Tip: be aware you are not...More
I stayed a few nights at this hotel since my boyfriend was staying here as part of corporate housing. Hotel right off of expressway. You could walk to subway if necessary or another local restaurant. The room was nice with a small kitchen. I was...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Houston by the GalleriaResponded 16 May 2017
Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings toward our property's overall cleanliness and level of service rendered by our hotel staff members, It is regrettable to learn that you...More
We stayed at this location during our first ever trip to Houston and most importantly the Super Bowl. The price was engorged far beyond what this room was worth, the air did not work, there are no decent restaurants nearby and the service was below...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Houston by the GalleriaResponded 15 April 2017
Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location. On the other hand, we would like to apologize for the level of service you received from our...More