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Extended Stay America - Houston - Northwest

ExtendedStayUS$66*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$66*
US$66*
US$66*
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Extended Stay America - Houston - Northwest
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56 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Northwest
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Showing 54: English reviews
Dallas, Texas
Reviewed 19 January 2013

We just stayed here for three days and it was horrible. My wife and I where on the first floor and for three days there was so many people going in and out of the room above us. All night and all day dirty looking people coming in and out. There was so much noise coming from the lobby, I...

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Helpful?
1Thank xien n
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am eager to respond to your issue. Please know that we strive to provide our guests with a relaxing home away from...

Reviewed 14 December 2012

Been here since June 2012. Staff is very friendly and goes out of the way to make sure my stay is pleasant. First impressions are important and the cleanliness of the outside and inside are always kept up. I just can't say enough about the whole staff. You can tell by their upbeat attitude that they truly enjoy coming to...

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Thank Billisgod
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that the staff have made your Extended Stay enjoyable. We know that first impressions are very important and we are glad that we have made a good one on you. Thank you again for sharing your experience with us. We look forward to...

Salt Lake City, Utah, United States
Reviewed 27 November 2012

The staff at this hotel makes it a excellent rating. The hotel is decent with pleasent rooms and the kitchenette is very helpful for those of us who are here for a long period of time. I must say that the staff though is supurb starting with the hotel manager Latonya, she goes above and beyond to make all of...

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Thank wyo4ever
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of...

New Orleans, Louisiana
Reviewed 23 November 2012

I stayed here from June 2012 thru October 2012 for business. I certainly had a great time. I'd like to extend my thanks to Mngr. La Tonya, who made sure that everything was working in my room and int tip-top shape. Especially during renovation when all of the staff were too busy to fix my sink, she tried to fix...

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Thank V S
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you for your great review of our property. I'm glad that Tanya and the staff made your stay "Home Away from Home" despite the issue you experienced. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

Reviewed 16 November 2012

I'm currently a guest resident at the extended stay america and I must say it as been a pleasure to be here. LaTonya and her staff are very friendly,efficient,attentive, and very helpful and resource. I would recommend this property for anyone coming for an extended stay or for a night or two.

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Thank jabari44
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

“Comfortable and feels like home” --ESA Northwest Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff made your stay feel pleasant and comfortable, "Home Away from Home". Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our...

Mayfield Heights, Ohio
Reviewed 29 October 2012

I guess this Extended Stay was recently upgraded to a Deluxe, but it is still just an extended stay property but with bagels and muffins. Rooms are nice and large with a kitchenette separate from the living area and the bed in its own area. Furniture in good condition except for the bed's mattress, its time to change out the...

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Helpful?
Thank chainboss
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you for taking the time to review your recent stay. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. We know that you have several lodging options, which...

Houston, Texas
Reviewed 16 October 2012

Manager LaTonya is wonderful. She Is very accommodating and friendly. I have been here over a year and have never had a problem that wasn’t resolved in a very short period of time. Cleaning staff does amazing jobs in the rooms and the front desk staff know me by name and have always been a pleasure to talk too. If...

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Thank Chris_RosePM
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Mr. Rose, thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Thank you for making us your "home away from home".

Reviewed 14 September 2012

I travel alot with my job and vacationing with my wife on our Harley Davidson. From the time I arrived in June 2012 to currently September 2012 the staff has been outstanding from the Mgr. LaTonya Campbell front desk personal Manuel, Meribel and Sal who always has a smile. Housekeeping who works very hard to keep us all happy and...

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1Thank racharley
Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

Richard - I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will...

Campeche, Mexico
Reviewed 18 June 2012

It is my second time here and It has been a very gratefull experience to Stay here, quick, friendly and helpfull service, answer to all my questions with nice attitude, nice rooms, overall the kitchen, I have never seen in my country a service like this, is like be at home, with all those things, is very helpfull, you can...

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Helpful?
1Thank Francisco E
Management response:

Thank you so very much for your glowing review of Extended Stay Deluxe Houston - Northwest. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,...

Bartlesville, Oklahoma
Reviewed 12 June 2012

I walked in and was greated with a smiling face. Even though the area was without power due to some severe weather. They were kind enough to take all my information, and put myself and my coworker in a room. They just asked once power was on to come back so they could get a copy of our ID's. They...

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Helpful?
1Thank Ray102386
Management response:

Ray, Thank you so very much for your glowing review of Extended Stay Deluxe Houston - Northwest. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm)...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Northwest

Address: 5454 Hollister St, Houston, TX 77040-6122
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $98 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Northwest 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Northwest Hotel Houston
Extended Stay Houston
Houston Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel like I did”
TX_Mom123, 30 May 2016 | Read review
“Stay somewhere else.”
  • Carpet stains
  • poor drywall repair
  • Ants on desk
  • No drain catcher
  • under the sink
  • Missing Cover
  • Cracked toliet
  • this is what i got for cooking
Greg_the_Sadtraveler, 7 Mar 2016 | Read review
“I just ask for a quiet room and I always get one!”
994rebeccaf, 9 Jan 2016 | Read review
“Away from street.”
409norml, 15 Aug 2015 | Read review
“Rooms across the highway are cleaner and not full of sketchy clientele.”
mollyd981, 27 Apr 2015 | Read review
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US$66* /night
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Prices are for 1 room, 2 adults
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