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AC leaked, carpets are gross, bed has a low spot, internet is dialup speed, service was friendly but slow.
Door card will fail if kept next to a credit card in your wallet.
200 characters required for a review, but no character count?More
1 Thank christ566
Response from Manager_11525, General Manager at Extended Stay America - Houston - I-10 West - CitycentreResponded 19 November 2013
Thank you for providing us with details about your stay. I am so disappointed that with all the issues you had. Please accept my apology. I discussed your comments with the team, and we are working on the a/c and carpet. We continually work to...More
Comfortable hotel with prices decreasing as your length of stay increases.
Small kitchen means you could cook in your room should you wish.
Close to the freeway with most rooms being a little noisy
Lite grab a bag breakfast is all that is offered.
1 Thank bartonsmpson
Response from Manager_11525, General Manager at Extended Stay America - Houston - I-10 West - CitycentreResponded 20 November 2013
I want to thank you for taking the time to post a review of your stay. I am glad to read that we were able to provide you with a comfortable stay. We continually work to improve our hotel, so I really appreciate you providing...More
The hotel was very nice and clean. and the staff, (esp. Sophie) was very friendly. I will stay there again on my next trip to Houston, and will recomend this hotel to anyone who needs a place to stay ion the area.
This place has no amenities, not even a business center or fitness room. Things that every extended stay property should at least have. Rooms are average but cleanliness is definitely an issue here. Had to switch out of 2 rooms before settling on 3rd which...More
2 Thank Chris W
Response from Manager_11525, General Manager at Extended Stay America - Houston - I-10 West - CitycentreResponded 11 October 2013
Chris - I appreciate you taking the time to write a review of your experience with us.
The Issues you described is unacceptable, and I sincerely apologize for your experience.
In response to your feedback, we are reviewing cleaning procedures and ensuring that each room...More
We stayed 2 months at this hotel. It was very CLEAN, the room was always cool. The furniture was very nice and well kept.
The staff was friendly and professional. The Wifi was not bad in comparison to other extended stays wifi service. It's usually...More
US$67 - US$87 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Texas Gulf Coast >
Also Known As
Extended Stayamerica Houston-Katy Freeway Hotel Houston ,