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Crowne Plaza Houston Near Reliant - Medical

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Crowne Plaza Houston Near Reliant - Medical
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376 Reviews from our TripAdvisor Community

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Showing 362: English reviews
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San Antonio, Texas
Reviewed 3 days ago NEWvia mobile

As a travel agent, my husband and I travel monthly for business and pleasure. We were in Houston with my father in law while he was at MD Anderson. This hotel is as close to Reliant stadium as you can get, is super clean and a tremendous value. The service is what you'd expect at a much more expensive hotel....

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Helpful?
Thank Traci L
Argyle, Texas
Reviewed 1 week ago NEW

This hotel was booked as a block of rooms for 2 nights for us to attend an event at NRG. Upon arrival, the property does not look bad. Check in was easy. We were in room 5230. Then is gets bad...... (Side note, the management pictures on this site are false. I NEVER saw any of these proper rooms). 1....

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Helpful?
Thank Suzie2154
Jerry M, General Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review

Dear Suzie2154, Thank you for taking the time to tell us about your experience. We appreciate your feedback, and your comments are very important to us. I have followed up with each department manager regarding your concerns and we hope you give us another opportunity to meet your expectations in the future. Thank you, Jerry Mathers

Reviewed 2 weeks ago via mobile

We were in Houston for Super Bowl business. From the outer view, the place was huge and looked beautiful. Once inside, the front portion of the hotel was awesome. Upon check-in, we were informed we would reside in the rear portion of the property, which come to find out is quite a walk away from the front lobby. Traveling to...

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Helpful?
Thank Monte' L
IHGService, Guest Relations Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review

Dear Monte' L, Thank you for your candid review and for staying with us. We appreciate all feedback, both positive and constructive. I apologize for the inconsistencies you encountered during your stay.Thank you for bringing your observations to our attention so we can continue to work on areas where we may have opportunity. Should your travels bring you back to...

Carthage, New York
Reviewed 3 weeks ago via mobile

Nothing wrong w/ this hotel. It's in a rough area right outside of the NRG Stadium. Maybe the rooms aren't as modern, but so what, they still serve their purpose. Thought the staff was courteous, pleasant, and easy going. No major complaints, because it's a hotel that did what it was supposed to.

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Helpful?
Thank PLANSPRO25
Jerry M, General Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review

Dear Planspro25, Thank you for taking the time to tell us about your experience. I am glad that we were able to meet your expectations, and we appreciate your compliments about our staff. We hope you choose to stay with us in the future! Thank you, Jerry Mathers

Chicago, Illinois
Reviewed 6 January 2017

Pros: * Common area looks nice * Free parking & wifi * Great location if you want to be near the museum and zoo area * A/C works fine * Staff were helpful in switching rooms for us Cons: * Rooms are small for a supposed 3.5* hotel * Building is super old and worn, elevators are tiny and very...

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2Thank Jeff Z
San Jose, Costa Rica
Reviewed 31 December 2016 via mobile

We stay in two rooms for the texas bowl at NRG Stadium. One if the best check in and under a full hotel, but Daria gave Us a personal and warm welcome outstanding, she also notice the gold ihg level. Hotel its a little olb but too close to NRG, less than 5 minutes walk, with great parking space. Breakfast,...

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Helpful?
Thank rzccr
Jerry M, General Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review

Dear rzccr, Thank you for taking the time to leave feedback about your stay! I will be sure to pass your kind comments on to Daria and Amanda! They will really appreciate it! We hope to see you back again soon next time you are in the area. Thank you, Jerry Mathers

Reviewed 17 December 2016 via mobile

I have stayed at 25 hotels in the Houston area for 18 years due to my cancer issues. My family has come and gone over the years and have enjoyed this hotel best of all because of the staff. Angela was so nice at the front desk and said she has worked there for 25 years and went over and...

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Helpful?
Thank Egharley
Jerry M, General Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review

Dear Eglharley, Thank you for taking the time to share your experience with us! I will be sure to pass your compliments on to Angela and the rest of the staff. We appreciate your continued business and hope to see you again soon! Thank you, Jerry Mathers

Detroit, Michigan
Reviewed 14 December 2016

Booked hotel via MD Anderson travel agent, due to offering "patinet discount rate". My poolside room was converted upon arrival to a King bed room with a view of the lobby overhang. I was unable to see anything out of the window excedpt rooftop airhandler and lobby overhang. Serious safety issue! Bathroom floor was visibly dirty under sink ( tiles...

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3Thank mommanurseshark
Jerry M, General Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review

Dear mommanurseshark, I apologize that we were not able to meet your expectations during your stay. I apologize for the issues you experienced, and I will be sure and address your concerns with my management team. We hope you give us another opportunity in the future, and I appreciate your feedback. Thank you, Jerry Mathers

Reviewed 11 November 2016

If asked, would you stay here again...Not if I have a choice in the matter. And its not the room, the room is nothing fancy but its clean. The location is great for a short distance hotel from MD Anderson. There are a good number of stores and restaurants in the area. Access to major highways and thru-ways. BUT...its something...

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Helpful?
3Thank Phranses W
IHGService, Guest Relations Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review

Dear Phranses W, Thank you for taking the time to express your thoughts and concerns. We are very sorry for the experience you had in our parking lot and the service you received from our staff. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward to...

Abu Dhabi, United Arab Emirates
Reviewed 30 October 2016 via mobile

I have been to many hotels in Houston and this was surely one of the worst. The hotel room was not clean. There were many flies and mosquitoes. My wife and I were bitten everyday. We couldn't wait to get out of there. The only good point was a very helpful guy at reception named Moe.

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Helpful?
2Thank amrlotfy82
Jerry M, General Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review

Dear amrlotfy82, Thank you for taking the time to leave feedback about your stay. I truly apologize that you were not happy with your stay and that we failed to meet your expectations. I definitely appreciate your comments and will pass the information on to make improvements going forward. Also, thank you for your kind compliment about Mo! I will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Crowne Plaza Houston Near Reliant - Medical

Address: 8686 Kirby Dr, 2350 South Loop West at Kirby, Houston, TX 77054-2804 (Formerly Crowne Plaza Hotel Houston- Medical Center)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $172 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston Near Reliant - Medical 3.5*
Number of rooms: 650
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Also Known As:
Crowne Plaza Hotel Houston- Medical Houston
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Houston Near Reliant - Medical staff and other travellers.
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Questions? Get answers from Crowne Plaza Houston Near Reliant - Medical staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you MUST stay here, request the updated tower rooms. But try to find other accommodations.”
  • One of the 3 cockroaches killed in our room.
 of 5 bubbles Suzie2154, 20 Feb 2017 | Read review
“Don't stay here.”
 of 5 bubbles 947jeffz, 6 Jan 2017 | Read review
“Stay elsewhere!”
 of 5 bubbles mommanurseshark, 13 Dec 2016 | Read review
“ask for a quite area.. but then be ready to walk a bit to the main lobby”
 of 5 bubbles KudosKompliments, 18 Sep 2016 | Read review
“Ask for a clean room”
  • Did not work
  • Bathroom under vanity
  • Back of the bathroom door...really?..
 of 5 bubbles Toothfairy2, 2 Sep 2016 | Read review
5 of 5