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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
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47 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Start your review of Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
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West Jordan Utah
Reviewed yesterday NEW

I wasn't expecting a whole lot but this place is just fair. Check-in was easy, there were plenty of luggage carts to help haul our stuff upstairs, but it needs some attention. My room was missing it's smoke detector (brought this up with 3 people, never fixed during my 12 night stay), the room smelled like some type of Middle-eastern...

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Helpful?
Thank wjordanut
INDEPENDENCE
Reviewed 1 week ago

Typical Extended stay hotel. No dishes, cups, etc.. Recently renovated. Beds comfortable and clean. Close to TMC and shops. Great price! Quiet rooms. Very empathetic and helpful to med center patients. Had wheelchair at front desk.

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Helpful?
Thank STEVEN H
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this review

Thank you for sharing your experience. I'm glad that you enjoyed our latest renovation as well as our convenient location near much to do in the area. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

Reviewed 2 weeks ago via mobile

I really enjoyed my stay at this hotel. It's in the perfect location close to the bus line as well as the train so you can leave your car parked at the hotel and avoid paying for parking downtown. It's across the street from the Texans NRG stadium. The rooms are clean and very spacious. The staff is wonderful, very...

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Helpful?
Thank kappa j
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this review

Your comments regarding your stay are important. We are pleased to read you were well take care of by our staff with excellent customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Mooresville, North Carolina
Reviewed 2 weeks ago via mobile

We were guests of the property on Super Bowl weekend. I cannot say ENOUGH about the amazing staff here. We had an unfortunate incident and the Owner, Ahmed, jumped in to action and saved the day for us! The entire staff is so friendly and professional I felt like I was leaving my family when we had to check out:)...

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Helpful?
Thank lunacyjune
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this review

The team and I appreciate your remarks. It is great to see you had an excellent experience at our hotel. I am also glad that our staff made a positive impression through excellent customer service. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

South Houston, Texas
Reviewed 4 weeks ago

the service was excellent , loved the room nice and large ,location great close enough to everything , just need to beef up the security ,maya the front desk clerk was the greatest very helpful , if you need anything she"s there

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Helpful?
Thank freddy7859
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this review

Your comments regarding your stay are important. We are please to read you were well take care of by our staff with excellent customer service and that you enjoyed our convenient location near much to do. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Reviewed 20 January 2017

We spent 6 weeks at the hotel between November and December 2016. The hotel staff - both front office and housekeeping - were extremely pleasant and courteous. Javed Ahmed, the property manager, was especially helpful and insightful. Thanks to him we got to know that all long-staying guests in Houston are entitled to getting all the taxes they pay on...

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Helpful?
Thank Soma G
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this review

We are glad you took the time to share your experience and for choosing to stay with us. Reading how well you were accommodated by our staff with excellent customer service is satisfying. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

South Houston, Texas
Reviewed 12 January 2017

Rooms are clean & well kept. Service was good too. Great location. Has amenities that you look for in a hotel. Parking is little cramped, but other than that it was a very good stay. I look forward to going back again.

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Helpful?
Thank unity3720
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this review

Thank you for taking the time to write a review. I'm so pleased to hear that you valued the cleanliness of the room, the amenities offered, and the convenient location of our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Houston, Texas
Reviewed 1 January 2017

Excellent Front desk reception by Amit and very responsive to accommodate needs of the guest. He was there to answer any questions and address any needs. Stayed here for 8 days and stay was very comfortable, spacious rooms and friendly staff. There is improvement needed from couple of other front desk staff members on how to greet and response to...

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Helpful?
Thank pkas98
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you were well accommodated by our staff and that your room condition was to your liking. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Reviewed 23 December 2016

I was very disappointed with out room. Even after being promised the room would be cleaned completely the next day it never happened and the "mystery substance" on the coffee table was never removed. Yuck!

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Helpful?
1Thank Joy W
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know the shortfalls you had at our property. We sincerely apologize for the inconveniences. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve you in...

Reviewed 20 December 2016 via mobile

Breakfast is coffee and oatmeal. Room was semi-clean but roomy and quiet. No maid service unless you pay an extra $10 per day. I originally paid $47 a night, and it was worth it. The manager was excellent and empathetic to my needs.

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Helpful?
Thank cbonne846
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know the shortfalls you had at our property. We sincerely apologize for the inconveniences. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve you in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Address: 1303 La Concha Ln, Houston, TX 77054-1809 (Formerly Extended Stay Deluxe Houston - Med Ctr-Reliant Park)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $123 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston - Med Ctr-Reliant Park Hotel Houston
Extended Stay Houston
Houston Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a top floor room! The insulation between floors is non-existent and you can hear the slighted foot step above your room.”
 of 5 bubbles wjordanut, 24 Feb 2017 | Read review
“All similar.”
 of 5 bubbles STEVENH545, 14 Feb 2017 | Read review
“Choose a two queen bed suite rather than a single queen bed one if you are long-stay or have kids. They are more spacious & often cheaper.”
 of 5 bubbles somag2017, 19 Jan 2017 | Read review
“I would not stay here again.”
 of 5 bubbles joyw395, 23 Dec 2016 | Read review
“acknowledge the staff”
 of 5 bubbles eeryk2016, 17 Dec 2016 | Read review
5 of 5