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Hampton Inn Houston Northwest

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#83 of 499 Hotels in Houston
Certificate of Excellence
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236 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn Houston Northwest
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Showing 233: English reviews
Double Oak, Texas, United States
Level Contributor
8 reviews
4 hotel reviews
Reviewed 15 June 2016

I stay primarily at Marriott locations (approx. 100 room nights per year), however on this trip / travel it was for a SoftBall Tournament and recommendations came from OUR previous stay at this location. Must say the DESK MGMNT and SERVICE STAFF (Breakfast) were "over the top".

Review collected in partnership with Hampton

Helpful?
Thank David P
Matthew M, General Manager at Hampton Inn Houston Northwest, responded to this review

Greeting David P, Thak you for recommending your team stay with us! I am thrilled you enjoyed your experience here! Marriott is a fine company, but I am sure we can win you over with our "Hamptonality!" If there is anything we can do to get you to use those 100+ nights at Hilton, let us know!!! Best Regards, Matt... More 

STAUNTON
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2016

Everything was pretty good, overall. The two main problems we experienced were other hotel guests (came down to eat breakfast with no shirts and bare feet, gross!) and my parents' room wasn't ready upon their arrival and they had to stay in a much smaller room.

Review collected in partnership with Hampton

Helpful?
1 Thank JESS81317
Matthew M, General Manager at Hampton Inn Houston Northwest, responded to this review

Hi Jess81317, Thank you for taking the time to fill out a TripAdvisor.com survey. To address your concerns, firstly, anyone coming down to our restaurant area without a shirt is unacceptable. We are a family friendly establishment and we expect all guest and employees to treat each other as they would at any public restaurant. So, yes, a shirt is... More 

Grapevine,
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 June 2016

Check In was awesome!!! The staff was friendly and fast!! The room was just as it appeared in the photos. The room was nice. Room 208 Unfortunately, the AC unit was extremely loud as the night went on. When you turned it on, initially, it was quiet but then the noise increased. The bathtub did not drain very well. The... More 

Helpful?
1 Thank BirthdayGirl1981
Matthew M, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear BirthdayGirl1981, Thank you for taking the time to provide us with your feedback. I am very happy our team showed you the "Hamptonality" that keeps guests like yourself happy! Also, I want to thank you for bringing the AC unit and bathtub to our attention, we will definitely have maintenance handle it so that future guests such as yourself... More 

Dallas, Texas
1 review
Reviewed 5 June 2016

This hotel has the best staff in town along with geat rooms and an array of things to do close by. In addition, the digital check-in was great and I highly recommend it if your going to stay at a Hilton property.

Review collected in partnership with Hampton

Helpful?
Thank G7877EJjohnm
Matthew M, General Manager at Hampton Inn Houston Northwest, responded to this review

Hello G7877EJjohnm, Thank you very much for your nice comments about our hotel. I am very happy our team showed you the "Hamptonality" that keeps guests like yourself happy and satisfied and keep on coming back! Hilton has made great strides with their Digital Check-in. I am glad you are able to take advantage of that wonderful benefit. Make sure... More 

Bellevue
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2016

I recently stayed at the Hampton Inn, Houston - Northwest Freeway. While I have stayed there many times in the past, this was the first visit in which I was disappointed by the level of service received. The main issue was with the fact that housekeeping left my door open after cleaning my room (at least I assume it was... More 

Review collected in partnership with Hampton

Helpful?
1 Thank Jay S
Matthew M, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear Jay S, I am deeply concerned about your comments. Of course it is a huge issue if your door was left open. I would like for you to reach out to me to discuss this further. I want to know what room you were in, etc, so i can find out what happened. You mentioned "first issue at this... More 

San Angelo, United States
1 review
Reviewed 1 June 2016

The hotel was close to the place where our family graduation party was being held and easy to access. We were treated well and personnel was very friendly. The hotel was clean and beds very comfortable. We did not stay for the breakfast but it looked good when we were saying our goodbyes to the family who was enjoying the... More 

Review collected in partnership with Hampton

Helpful?
Thank Ruben R
Matthew M, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear Ruben R, I am very pleased you enjoyed your stay! And yes, the breakfast is fantastic! Next time you are here I hope you have the time to enjoy it! Sincerely, Matthew McCaughey General Manager More 

Lewisville, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 May 2016

Our team stayed here for a lacrosse tournament and the service we all received was absolutely amazing from every single hotel employee. They went so far above and beyond to make sure our stay was comfortable, convenient, etc I was blown away. The Hotel itself is also very nice, beds are comfortable, rooms are clean we would absolutely stay here... More 

Helpful?
Thank Jason D
Matthew M, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear Jason D, Thank you for taking the time to leave us such a wonderful review! It was absolutely great having all of you and the kids here, I hope they enjoyed their pool party! I am glad our team went above and beyond for the team, and that you guys made it to the championship! Hope to see you... More 

Los Angeles, California
1 review
Reviewed 30 May 2016

We flew in from Los Angeles, CA for a friend's wedding. I was probably a bit rude to the manager because we were traveling all morning and our room wasn't ready when we arrived at the hotel. Their customer service is actually pretty good though. We were starving, so she gave me direction to a nearby restaurant and offered to... More 

Review collected in partnership with Hampton

Helpful?
Thank dreppinit
Matthew M, General Manager at Hampton Inn Houston Northwest, responded to this review

Hello Dreppinit! I am glad things improved for you from your initial impression after your arrival. I know all too well how frustrating it can be when your room is not ready after a long day of traveling. It pleases me to know our team showed you their "Hamptonality" and that we were able to make your trip enjoyable! Thank... More 

Irvine, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 May 2016

The ALL the staff was very pleasant. There was always enough food at breakfast no matter what time we ate. The room was clean but the carpet did needed cleaning. The only issue with the location was that one exit was next to a highway off ramp and it was difficult to get in the thru lane or left turn... More 

Review collected in partnership with Hampton

Helpful?
Thank Gerald D
Matthew M, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear Gerald D: Thank you for taking the time to provide us with your feedback. We take comments from our guests very seriously and we use them, positive or negative, to improve all aspects of our hotel and service standards. I am very pleased our team treated you well. I hope you return to us soon so you may continue... More 

Cincinnati
1 review
Reviewed 27 May 2016

The staff was incredible! From the time I arrived to the time I left I felt as if I was their #1 Customer. When I arrived the Team was outstanding, I felt welcomed and at home. I travel at lot for work and I usually do nor receive anywhere the near the level of service I did here. Thank You... More 

Review collected in partnership with this hotel

Helpful?
Thank johnnnymac75
Matthew M, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear Johnnnymac75, Thank you for taking the time to provide us with such positive feedback and great comments! I am very pleased our team treated you well. We strive to make sure that everyone has an ideal and wonderful experience while staying with us. I hope you get to return to us soon so you may continue to experience our... More 

27 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hampton Inn Houston-Northwest is conveniently located at Hwy 290 and FM 1960. Area attractions include picnic facilities, great shopping, horse racing, sporting events, beautiful homes and gardens, planetarium, cultural activities, and museums. Within 1 mile you can dine at IHOP, Denny's, Kettle Restaurant, or Luby's Cafeteria. We feature 62 rooms, including two whirlpool suites, interior corridor entrances, King Deluxe rooms with in-room Jacuzzi®, non-smoking floors, and complimentary use of 24-hour fitness facility. Each room and the lobby have been tastefully decorated by an interior designer. Amenities include complimentary continental breakfast bar, in-room coffee maker and hair dryer, and TV with cable. We also offer connecting rooms, cribs, and irons. Laundry/valet services are available for a nominal fee. Your satisfaction is 100% guaranteed! ... more   less 

Additional Information about Hampton Inn Houston Northwest

Address: 20035 Northwest Fwy, Houston, TX 77065-3911
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $141 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston Northwest 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Hampton Inn Houston Northwest Hotel Houston
Houston Hampton Inn
Hotel Style:
#56 Family Hotel in Houston
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Questions & Answers

Questions? Get answers from Hampton Inn Houston Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Springhill is on the other side of the freeway”
 of 5 bubbles BirthdayGirl1981, 6 Jun 2016 | Read review
“I really can't say. All the rooms seem fine.”
 of 5 bubbles robertlU747YS, 18 Apr 2016 | Read review
“rooms that face Memorial Park greenery”
 of 5 bubbles 932joanm, 14 Jan 2016 | Read review
“Ask to be at the back of the property and you will not hear any freeway noise.”
 of 5 bubbles tekoahc, 17 Nov 2015 | Read review
“Get the back of the hotel as far from 290, 6, & 1960 as it will be quieter.”
 of 5 bubbles melissar721, 30 Aug 2015 | Read review
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