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Sheraton Houston West

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Sheraton Houston West
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188 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Singapore, Singapore
Reviewed 2 weeks ago

Nice hotel on the west side just of the Beltway. Rooms are nice and comfortable, but somewhat pedestrian. Friendly staff, who acknowledge status if that is an issue for you. The aircon unit for me is too noisy, in every room I have stayed, which really is an issue. As is the tagging on laundry, which requires a pair of...

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Helpful?
Thank Weissgunn
Management response:

Dear Valued Guest, Thank you for taking the time to share your experience with us. Your comments are very valuable as we continuously try to improve our services and meet our guest needs. We sincerely apologize for the challenges you encountered during your stay and would like to assure you it is not the level of service we aim to...

Houston, Texas
Reviewed 3 weeks ago

First of all I want to say I travel the world and I have stayed in countless hotels in my life all over the world and experienced many different levels of service. But this one here hits rock bottom. I was very sick when I arrived with 104 degrees fever and I just wanted a quiet clean and comfortable room,...

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Helpful?
Thank calvinsam
Management response:

Dear Valued Guest, We were extremely disappointed to read about your most recent experience at the hotel. We take your comments very seriously. The hotel prides itself on its customer service, and it is evident by your comments/experience that we fell well short of our expectations. Thank you very much for having taken the time to meet with me to...

Reviewed 30 December 2016 via mobile

Excellent room. We were very happy with our accommodations. Staff were very nice. Nice large area for doing any work. Lots of outlets for charging. Pool area looked nice but it was a little too windy. Front desk was always looking for ways to help us out.

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Helpful?
1Thank jagflynn
Management response:

Dear Valued Guest, Thank you for such wonderful comments! Our team really like hearing back from guests. We are so glad to hear that you had a great time during your stay with us and that you were able to enjoy our hotel's amenities! We truly appreciate you taking the time to provide us with feedback and look forward to...

Reviewed 19 December 2016 via mobile

Stayed two nights. Only 30 min from the George Bush Intercontinental Airport. Good beds , spacious room, fantastic breakfast and pleasant staff. Restaurants are not in walking distance and the hotel is at a busy street so difficult to cross during rush hour. Fine dining is easy to find 20 min driving but with the holiday traffic driving times are...

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Helpful?
1Thank Marny D
Management response:

Dear Valued Guest, Thank you for the nice review, we are so glad that we exceeded your expectations. We look forward to your next holiday visit. Sincerely, Donald Harris General Manager

Orlando
Reviewed 11 December 2016 via mobile

Hotel is close to the airport. Shuttle service is solid. Lobby bar and restaurant are good values. Rooms are clean with modern amenities despite the building being older. Staff does their job but could use some warmth when passing guests in the hall. The meeting space is functional. First floor meeting space has Pre function space, but it has too...

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Helpful?
Thank FrequentTravels-2920
Management response:

Dear Valued Guest, We are so glad that you enjoyed your stay and appreciate your feedback. We will make sure we pass along your comments and suggestions to the appropriate departments. We love to get suggestions from our guests as this is how we improve. See you soon. Sincerely Donald Harris General Manager

Shanghai
Reviewed 4 December 2016 via mobile

I have visited this hotel five times this year and always get a warm welcome. It is convenient for Town and Country Mall, Energy corridor, the Beltway etc but small enough to be friendly and easy to use. Opposite the hotel are some tree lined streets for a morning walk and there are practical food stops in the vicinity. The...

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Helpful?
Thank 98ChrisD
Management response:

Dear Valued Guest, We are so glad that you enjoyed the hotel, especially the floral landscape areas, it’s like a park and garden oasis - we’re very proud of. Thank you for the nice comments, about the team and great location. See you soon. Sincerely Donald Harris General Manager

Sweeny, Texas
Reviewed 4 December 2016

Lisa, at front desk, was pleasant, cheerful, efficient. Made me feel welcome. But Dora, at breakfast, was just super. Very nice, easy to chat with. Just makes you believe that she is happy making your meal a great experience. This hotel has never disappointed us.

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Helpful?
1Thank Elvaandov
Management response:

Dear Valued Guest, Thank you for highlighting two of our “Superstars” Lisa and Dora. We really appreciate you recognizing our team. Thanks for making a difference by taking a moment of your time to provide us with such excellent feedback. We are so glad that you enjoyed your stay and appreciate your feedback. We will make sure we pass along...

Puebla de los Angeles, Puebla, Mexico
Reviewed 3 December 2016 via mobile

I stayed for 3 nights with my parents at this beautiful hotel last weekend. Service here is excellent, all their staff starting from the General Manager, the Director of Operations, the front desk, the restaurant attendants, everybody is there to assist you anytime with any request. We stayed in a double bedroom located in the Club level. Totally worth it...

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Helpful?
1Thank SAM-Bars
Management response:

Dear Valued Guest, Thank you for the great review! We are extremely glad that you had a great overall experience at the Sheraton Houston West. It sounds like your stay was made enjoyable by our friendly and outgoing staff! Our team members genuinely enjoys getting to know our guests and making them feel welcome. Again, we thank you for all...

Houston, Texas
Reviewed 1 December 2016

Very nice, clean, and comfortable rooms and good location near the Beltway with easy assess to all things on the West side of Houston. If you need to access I-10 or 290, the hotel is in a great location. Close to the energy corridor, Memorial City Mall and City Center shopping centers with good restaurants and plenty of high end...

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Helpful?
Thank Nicole H
Management response:

Dear Valued Guest, Thank you for your kind words. We are so glad that we made a good impression and excited you were able to enjoy the great location too. See you next trip. Donald Harris General Manager

Orlando, Florida
Reviewed 1 December 2016

This hotel was so conveniently located off the highway and was like a quiet oasis. The rooms were so spacious and clean. The decor was very comforting and beautiful. The staff was friendly and accommodating.

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Helpful?
Thank Kanesha R
Management response:

Dear Valued Guest, Thank you so much for the great review and we are glad to have a new loyal guest. We look forward to your next visit and many more after that. Sincerely, Donald Harris General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located on Clay Road, just east of Sam Houston Beltway (8), and between Katy Freeway (I-10) and the Northwest Freeway (290). ... more   less 

Additional Information about Sheraton Houston West

Address: 11191 Clay Rd, Houston, TX 77041-5576
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $160 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston West 3.5*
Number of rooms: 158
Reservation Options:
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Also Known As:
Sheraton Houston West Hotel Houston
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Questions & Answers

Questions? Get answers from Sheraton Houston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the elevator, insist on a smoke free room”
 of 5 bubbles calvinsam, 29 Jan 2017 | Read review
“Windows facing back have a view of tall pines.”
 of 5 bubbles Elvaandov, 3 Dec 2016 | Read review
“Rooms to end on the upper floors away from elevator”
 of 5 bubbles RJB20, 27 Apr 2016 | Read review
“Don't get one”
 of 5 bubbles MissAshleyLC, 23 Feb 2016 | Read review
“Stay on the club level. Snacks and drinks throughout the day”
 of 5 bubbles travelmop_10, 13 Feb 2016 | Read review
5 of 5