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Embassy Suites by Hilton Houston Downtown

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#7 of 499 Hotels in Houston
Certificate of Excellence
GreenLeadersGold level
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Embassy Suites by Hilton Houston Downtown
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1,021 Reviews from our TripAdvisor Community

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Showing 998: English reviews
Husser, Louisiana
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

In great location. Hotel is quiet and modern with large rooms. Close walking distance to all sports and convention venues in downtown Houston. We have stayed here several times and service is always friendly and helpful.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lou994
San Antonio, United States
1 review
Reviewed 5 days ago NEW

This hotel is located in a very good location downtown, very attentive staff and quick to address any issues. Despite the cook to order breakfast, no waffles or pancakes were offered, unsure if this is normal for this brand.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank U4115MGadriang
JASON K, Manager at Embassy Suites by Hilton Houston Downtown, responded to this review

Dear U4115MGadriang, Thank you for writing about your experience at our Hotel! We are delighted that you enjoyed your stay. Our World Famous Cooked-to-Order Breakfast offers an immense selection of items to please every appetite. I do apologize that we were not serving Pancakes Sunday Morning. We rotate between Pancakes, Waffles & French Toast so that each morning, we have... More 

Tyler, United States
2 reviews
Reviewed 1 week ago

This hotel is perfect when you are attending a Houston Rockets game. The location is perfect to the Toyota Center for the Rocket's game. Just a block walk. The hotel is great. Our family enjoys the dinner reception before the game. The complimentary breakfast in the morning is awesome for a family of 5.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tara N
Management response:

Tara N, I'm so glad you had a great trip! Thanks for the review. See you next time! Sincerely, Boris Manriquez More 

New Jersey, United States
1 review
Reviewed 1 week ago

Embassy Suites was a great hotel with a very reasonable price. The location was great because it was so close to our client. The hotel had amenities I find necessary for my trip. I would definitely recommend this hotel brand because it is worth the stay with the wonderful complimentary access to wifi, breakfast and cocktails. It was very comforting... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank vrunjalp
Management response:

Vrunjalp, Thank you for staying with us here at the Embassy Suites Houston Downtown. I am happy to see that your stay met your expectations. I hope that you will continue to consider us as your desired destination whenever you return to Houston area. Best Regards, Boris Manriquez More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Although the complimentary breakfast/ reception, the complimentary Internet access, and the location was a great, the service I received was horrible. I checked-in in person but did not go to the room upon my return I walked in on someone else. Then when my room was moved someone else walked in on me. I was then locked out of my... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank konfetti_bash
Management response:

Konfetti_bash, Thank you for taking the time to write a review concerning your recent stay with us. I was sorry to read that we failed to meet your expectations in several areas. Please accept my apologies for your disappointment. I want to assure you that your experience is certainly not typical of the quality of service and hospitality we offer... More 

Dallas, Texas
1 review
Reviewed 1 week ago

This hotel is made to be a luxury hotel, but they do not treat all their guests alike. The room we stayed in smelled like wet dog and the shower faucet was tighened so much it eithèr leaked or was impossible to open. Most of the staff does does acknowledge you and there is only vip parking for $32 nightly.... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank mayrad201
Management response:

Dear Mayrad201, Please allow me to take this opportunity and extend our warmest and most sincere apology for the inconvenience you experienced during your last visit with us. I would like to assure you that these issues have been addressed and are currently in the process of being rectified. We thank you for your business and feedback. We hope to... More 

San Francisco, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

Since we were attending a conference at George R Brown center, the location was so sweet! The valet was very courteous and cheerful. Check-in was smooth and my room was at the topmost floor so the view was great. Since they are all suites, space was absolutely no complaint. The suite was very clean and modern especially the bathroom. There... More 

Helpful?
Thank Ami-Sar3
Management response:

Ami-Sar3, Thank you for taking the time to compliment our great location as well as our clean, spacious rooms. I am so happy that we could accommodate you during your stay in Houston, TX. Our staff hopes to welcome you back to our hotel again soon! Sincerely, Boris Manriquez More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Customet service is horrible! Employees all just stand around socializing while you have to wait until they are done with the conversation for them to acknowledge you. I asked for extra towels and never received them. I called the twice!

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank 257nancyo
Management response:

Dear 257nancyo, Thank you very much for sharing the details of your recent stay with us on Trip Advisor. We are dedicated to providing the highest quality for all of our guests and apologize for not exceeding your expectations. We appreciate you letting us know where there is room for improvement and are continuously reviewing opportunities that benefit all of... More 

Gainesville, United States
2 reviews
Reviewed 1 week ago

This hotel looks like it was recently remodeled. Very clean. Helpful staff. We stayed at the hotel for a week in Nov. Location is great with a small mall, grocery store, Starbucks and several eating options within walking distance. We enjoyed walking in the park next to the hotel.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mark R. A
Management response:

Dear Mark R. A, Thank you for your wonderful review of your recent stay with us! We appreciate you taking the time to let us know your feedback and are so glad to read you had such a pleasant experience with us! Sincerely, Boris Manriquez More 

Louisville, Kentucky
1 review
Reviewed 1 week ago

Awesome Excellent service No Complaints The next time I'm in city I'll be staying here Staff was very helpful Rooms were comfortable and I slept very well Did not get to use the pool, but I plan to my next visit

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank edwarddR5990KX
Management response:

R5990KX Here at the Embassy Suites Houston Downtown hotel we pride ourselves with taking extraordinary measures to provide superb service that exceeds our guest expectations in hopes of leaving extraordinary memories. Your feedback validated the goal we wanted to achieve. We appreciate your business and feedback. We hope to see you again soon. Sincerely, Boris Manriquez More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
We're an all-suite, urban high-rise hotel overlooking Discovery Green and adjacent to the Houston Rockets' Toyota Center. The hotel is conveniently just steps away from the George R. Brown Convention Center, Houston Astros’ Minute Maid Park and the Houston Pavilions shopping and entertainment complex.We offer free cooked-to-order breakfast, free WiFi and free evening cocktails at our nightly reception with your stay. ... more   less 

Additional Information about Embassy Suites by Hilton Houston Downtown

Address: 1515 Dallas St, Houston, TX 77010-7137
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: $210 - $545 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Downtown 3.5*
Number of rooms: 362
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Priceline, Odigeo, Hotels.com and Travelocity so you can book your Embassy Suites by Hilton Houston Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Houston Downtown Hotel Houston
Hotel Style:
#2 Business Hotel in Houston
#3 Green Hotel in Houston
#6 Romantic Hotel in Houston
#7 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Houston Downtown staff and other travellers.
8 questions
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Questions? Get answers from Embassy Suites by Hilton Houston Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get a top floor room in the summers”
 of 5 bubbles Ami-Sar3, 21 Nov 2016 | Read review
“Away from elevators”
 of 5 bubbles GregS637, 12 Oct 2016 | Read review
“Make sure you call ahead or when you book to get your rooms temp set to you liking before techs go home.”
  • this was the temp after hours of trying to cool the room.
  • This is the fan given to us in the evening when we could not cool the room
  • Fan
  • This is the strongest the water would come out, and it was clogged so the water tool forever to
 of 5 bubbles 415lizetm, 7 Oct 2016 | Read review
“Always ask for a room where it will be the quietest”
 of 5 bubbles Hucklebunny, 3 Oct 2016 | Read review
“Both sides have great view. Ask for a room on higher floor, the city is as amazing as the park.”
 of 5 bubbles Korbala, 13 Sep 2016 | Read review
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