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Embassy Suites by Hilton Houston Downtown

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#11 of 499 Hotels in Houston
Certificate of Excellence
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Embassy Suites by Hilton Houston Downtown
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1,069 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Houston Downtown
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Showing 1,045: English reviews
Houston, Texas
Reviewed 4 weeks ago

Stayed locally for the marathon. Check in was quick as was check out. Staff was friendly. Room was clean, modern and spacious. The location in downtown Houston gives easy access to Discovery Green, George R. Brown Convention Center and walking distance to loads of restaurants.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Victoria A
Management response:

Victoria A, We appreciated your generous comments regarding our facilities and services. We look forward to welcoming you back in in the very near future. Boris Manriquez

San Antonio, United States
Reviewed 12 January 2017

Embassy Suites, Downtown Houston, is a great place to stay. Best of its many great features: the people. This includes everyone doing everything here. I will stay here whenever I can while in Houston.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank guym263
Management response:

guym263 11 out of 10! WOW. Thank you so much for the great review. Sincerely, Boris Manriquez

West Seneca, New York, United States
Reviewed 11 January 2017

Hotel was amazing. Underwhelmed by Houston overall but had a great time with family. The superbowl is coming to town so they are trying to rid the streets of the homeless population. Uber experience was awesome the entire week. no issues at all sans the trip to the hotel from Hobby. Had to take a cab since Uber can't pick...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank DaughnQ
Austin, Texas
Reviewed 11 January 2017

This downtown Houston location was a 10+... The valet was prompt, check-in and check out was Super fast, all personnel was so helpful. The location is absolutely perfect and very easy access to all freeway/interstate....

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Helpful?
Thank Eleanordillard
Management response:

Eleanordillard, Thank you for your feedback! We try our best to staff this location with genuine caring associates that will continue to provide outstanding guest service to, to keep guests coming back and becoming loyal to us! Sincerely, Boris Manriquez

South Houston, Texas
Reviewed 11 January 2017

Really enjoyed our stay and would certainly stay here again and definitely recommend the suites. Was very clean. Would have liked the shuttle to have a wider range and take you to the Galleria Shopping Center.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank L5099FWkevind
North Houston, Texas
Reviewed 11 January 2017

Excellent we had a great time. Valeted the car and did not have to worry about parking. Everything is close. We would highly recommend this hotel. A little pricey, but the convienency is worth it. We will return.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank coriep2017
Management response:

coriep2017, Thank you so much for such a wonderful review of your stay with us at Embassy Suites Houston Downtown! I thank you for your high recommendation and if there's anything I can do to assist you with future reservations, please feel free to reach out to me directly at any time. Sincerely, Boris Manriquez

Houston, United States
Reviewed 10 January 2017

heater thermastat was set at 85 room only heated to 67 and engineers gave excuses and relied on tools vs. comfort level. staff acted as if I was the problem vs. trying to reaccomodate .. I dont thing Id stay here in the winter or summer ever again

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank T3428ZHwalterp
Management response:

Dear T3428ZHwalterp, I apologize for the issue you encountered that overshadowed what should have been a wonderful stay. At your convenience, I would appreciate the opportunity to speak with you directly. Warm regards, Boris Manriquez

Corpus Christi, Texas
Reviewed 8 January 2017 via mobile

Great daily happy hour (with free drinks and snacks), delicious breakfast buffet, nice large outdoor swimming pool, very clean and spacious room, and a dog friendly park right behind the hotel. Every single staff member was friendly and helpful. Location was perfect, just a short drive to all the museums we wanted to see. We will stay here again on...

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Helpful?
Thank TheTravelAddicts
Management response:

TheTravelAddicts Thank you for your feedback, we are in ideal location so close to many attractions and tasty places to eat! We look forward to seeing you again! Boris Manriquez

Beaumont, Texas
Reviewed 5 January 2017

Tried for about an hour to get anyone to answer the front desk phone at 1am. My wife was I'll and I needed some help. Not a 911 issue but urgent. I called every number on the phone itself and got no response

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tony R
Management response:

Dear Tony R, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our...

Houston
Reviewed 5 January 2017

Great place. Very nice rooms with modern flair. The downtown location can not be beat. It was a very attentive staff. Use the digital check-in to select your room, great option as is the app to use your smart phone as a key.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank henryg984

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
We're an all-suite, urban high-rise hotel overlooking Discovery Green and adjacent to the Houston Rockets' Toyota Center. The hotel is conveniently just steps away from the George R. Brown Convention Center, Houston Astros’ Minute Maid Park and the Houston Pavilions shopping and entertainment complex.We offer free cooked-to-order breakfast, free WiFi and free evening cocktails at our nightly reception with your stay. ... more   less 

Additional Information about Embassy Suites by Hilton Houston Downtown

Address: 1515 Dallas St, Houston, TX 77010-7137
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: $244 - $593 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Downtown 3.5*
Number of rooms: 362
Reservation Options:
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Also Known As:
Embassy Suites Houston Downtown Hotel Houston
Hotel Style:
#2 Business Hotel in Houston
#3 Green Hotel in Houston
#6 Romantic Hotel in Houston
#7 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Houston Downtown staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Houston Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't pay extra for the park view if you are on a budget. My view wasn't spectacular.”
 of 5 bubbles 225DavidW225, 11 Feb 2017 | Read review
“Don't pay more for a view of the park. Downtown is still a great view and it will be a cheaper price.”
 of 5 bubbles Vette69_13, 29 Jan 2017 | Read review
“If you have the Hilton honors app you can choose your own room, loved the park view room”
 of 5 bubbles zwjones, 4 Jan 2017 | Read review
“Don't get a top floor room in the summers”
 of 5 bubbles Ami-Sar3, 21 Nov 2016 | Read review
“Away from elevators”
 of 5 bubbles GregS637, 12 Oct 2016 | Read review
5 of 5