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Stayed at the this Westin on a recent business trip. The hotel is in a good location with easy access to the Katy freeway. Lots of restaurants and shops in the vicinity.
The room we were in was well sized, modern and clean. The hotel...More
Response from TeamMarriott, General Manager at The Westin Houston Memorial CityResponded 6 days ago
We appreciate you choosing our hotel and for providing valuable feedback. We apologize for the service issues which inconvenienced you during your stay with us. Our team strives to provide impeccable service and timely responses to our guests' needs, and we are sorry for letting...More
They say people make the experience and obviously Westin has hired some great people, surrounded them with a great property and creates a great customer experience.
I was in Houston visiting my mother at Herman Memorial hospital as she was admitted for complications from the...More
Response from TheWestinMemorial, General Manager at The Westin Houston Memorial CityResponded 8 February 2018
Thank you for taking the time to share your experience at our property. We are sorry to hear about your mother so please accept our deepest condolences to you and your family. But I was pleased to read that you enjoyed your stay with...More
Once again, the Westin was spectacular! This is our second visit to this particular Westin and they did not let us down. Ali at the front desk was amazing. I mentioned that my daughter and I were staying a few days for a quick spring...More
Hats off to the chefs, and waitress Renai was very professional and courtious. In town for the Houston Livestock Show, nice hotel, friendly staff. We have stayed at several Westin hotels and always enjoy good service.
Response from TheWestinMemorial, General Manager at The Westin Houston Memorial CityResponded 5 days ago
We are delighted to hear that you enjoyed your stay with us. We will definitely pass on your great comments to Renai and the team. We hope you enjoyed your time at the Rodeo!
I was in the hotel for an extended stay while on a business trip.
I was there for a total of 27 nights.
The hotel was great, clean and had an amazing customer service.
One of the highlights of the hotel was the infinity pool,...More
Thank Aref A
Response from TheWestinMemorial, Front Office Manager at The Westin Houston Memorial CityResponded 5 days ago
Thank you for your kind feedback regarding your recent stay with us!
I also want to address the concerns you mentioned. We have shared your feedback regarding the food quality to the Executive Chef to improve on all of our menu items. For...More