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The Westin Houston Memorial City

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The Westin Houston Memorial City
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470 Reviews from our TripAdvisor Community

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Showing 444: English reviews
Seattle, Washington
Reviewed 30 September 2016

The Westin Houston Memorial city, is in a great location. and is modern and comfortable. this is my home away from home. from the moment i check in, Miss Ngan Nguyan always gos out of her way, to make my stay special. and if your looking for a great restestaraunt experience, my home away from home has many choices. my...

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Helpful?
Thank preownedofwa
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for your loyalty! We greatly appreciate you taking the time to tell us about your experience at our property. I will be sure to share your kind comments with our team. We hope to see you soon at The Westin Houston, Memorial City! Thank you again, Kerry Ringham General Manager

Niles, Illinois
Reviewed 29 September 2016

As loyal Starwood members, we were graciously upgraded to a magnificent suite that was beyond my wildest dreams. The bathroom was spacious & gorgeous & the bed the most comfortable I've ever experienced. Everyone we encountered was as pleasant & helpful as possible. The Starbucks in the hotel was helpful, too. The hotel is conveniently located adjacent to a mall...

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Thank travelin'grandma
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience and for choosing The Westin Houston, Memorial City. I will be sure to share your kind comments with our team. We hope to welcome you back soon! Be Inspired, Kerry Ringham General Manager

new york
Reviewed 26 September 2016

I stayed at the Westin because my company was hosting a client meeting here. The staff is excellent to work with. Very accommodating and friendly. The catering was very good, rooms are clean and the hotel is conveniently located next to a mall with a skywalk to connect it.

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Thank nolita_ny
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience at our property. I was pleased to read that you enjoyed your meeting and the hotel. We hope to welcome you back to The Westin Memorial City soon! Be Well, Kerry Ringham General Manager

Reviewed 24 September 2016 via mobile

This hotel is really nice. It's modern and very nicely designed. It has a skywalk that connects it to the Memorial City Mall and the Memorial Hermann Hospital. That was nice especially if you want to go eat nearby. I parked at the hospital which was free. It's probably a 2 minute walk to the hotel. Overall, our stay was...

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1Thank Godwithus07
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience at our property. I will be sure to share your comments with our team. We hope to welcome you back to The Westin Memorial City soon. Thank you again, Kerry Ringham General Manager

League City, Texas
Reviewed 19 September 2016

We were greeted out front by the doorman/valet. He was very helpful, friendly and happy. The front desk staff was great. The rooms were very comfortable and well appointed. We will definitely stay here again.

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Thank Clydev50
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Clyde, Thank you for taking the time to leave your feedback about our property. I was pleased to read that you enjoyed your stay with us. I will be sure to share your comments to the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Houston, Texas
Reviewed 18 September 2016 via mobile

The hotel is very clean, well presented and is in a great location for energy businesses (or the hospital). However, I was very disappointed by the staff. I was lucky enough to stay in a fantastic suite on the 8th floor with views over the city so my room had both a refrigerator in the bedroom and the 2nd room....

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Thank anight1981
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings, I was extremely disappointed to read about your most recent experience at the hotel. The hotel prides itself on its customer service, and it is evident by your comments/experience that we fell well short of our expectations. I would truly welcome the opportunity to speak with you to better understand this unfortunate situation. Please contact me at Nicholas.McDermott@westin.com I...

Los Angeles, California
Reviewed 18 September 2016 via mobile

Sorry to report this, but my legs were bitten greatly. I'm not sure if it was from spiders or bedbugs or even in the lobby. But not good. Otherwise, the hotel is very nice. Service was good and people cared.

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Thank Richard P
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings Richard, Thank you very much for bringing this to our attention. We take these matters very seriously as we strive to give each and every guest a great experience during their stay. As soon as we received your review, we immediately scheduled a professional service to check your room as well as the common areas of the hotel and...

Wisconsin
Reviewed 13 September 2016

This hotel is in a very active part of town and caters to business, medical and leisure travel. Staff is very professional. The food service is amazing. The rooms are spacious and very clean. For single travelers and women specifically it seems the hotel takes specific steps to make one feel very secure.

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Thank anderkmaf
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay with us. I will be sure to share your comments to the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Reviewed 4 September 2016 via mobile

Best Westin I have visited. Attended for a wedding. Tooba and Brit were always eager to help! They went out of their way to accommodate for my many requests. Great location with plenty to do around. Will definitely return.

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Helpful?
Thank Phillip B
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Phillip, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed the wedding, hotel accommodations and the Memorial City area. We look forward to welcoming you back to The Westin Houston, Memorial City! Be Well, Kerry Ringham General Manager

Manor, Texas
Reviewed 4 September 2016 via mobile

After a tiring drive late at night, i wasn't in a very good mood at check in. The young lady who checked me in was very patient and very understanding. She made sure my check in process was quick and stress free. I was really suprised and my mood immediately changed. There aren't many associates who have that kind of...

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Helpful?
Thank Emily H
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Emily, Thank you for taking the time to share your experience at our property. I was pleased to read that you had a stress free check in. We strive to make each and every guest feel welcomed and relaxed upon arrival. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $212 - $584 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#17 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet halls and rooms”
 of 5 bubbles lausmith012474, 28 Jan 2017 | Read review
“avoid rooms by the elevators!”
 of 5 bubbles arsimes, 17 Jan 2017 | Read review
“If you are going during football season you might get to see the opposing team”
 of 5 bubbles LLS0921, 10 Jan 2017 | Read review
“Easy access to I10”
 of 5 bubbles BGuidry, 9 Jan 2017 | Read review
“ask for highest floor possible - away from elevators. ask for a room facing East (the mall)”
 of 5 bubbles MKPMWP, 1 Jan 2017 | Read review
5 of 5