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The Westin Houston Memorial City

Westin.comUS$239*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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The Westin Houston Memorial City
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495 Reviews from our TripAdvisor Community

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Showing 468: English reviews
Kansas City, Missouri
Reviewed 9 October 2016 via mobile

I'd like to say thank you to Ali for changing my customer experience @ the Westin Memorial for the better!!! I'm a platinum SPG member. SPG is my first choice when choosing a hotel always. Having platinum status means room upgrade when available (I appreciate SPG's program for this reason). I checked in and was upgraded to their best available...

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Helpful?
Thank FreqBusTraveler2015
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share this great review about our property. I was pleased to read that you enjoy your stay with us and that Ali was able to give you terrific customer service. I have shared your comments to Ali and the team. We look forward to welcoming you back to The Westin Houston, Memorial...

Reviewed 6 October 2016 via mobile

We always like staying at the Westin Hotel in Memorial City every time We came to Houston. The services is outstanding from the moment We checked in to the minute we checked out. Ms. Ngan Nguyen and all the staffs are very friendly and very professional. We're very strongly recommended everyone to stay here when you're in town wether for...

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Helpful?
Thank Steve N
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Steve, Thank you for taking the time to share this great review about our property. I was pleased to read that you enjoy your stays with us. I will be sure to share your comments to the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Kenner, Louisiana
Reviewed 3 October 2016

BEST Weekend EVER... My daughter is still smiling from ear to ear. We came from New Orleans to celebrate my daughters 8th birthday with several of her friends. We came to do the American Doll Experience. We had heard about it from other friends and family. Nothing can describe it but by coming. The Hotel was very accommodating and the...

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Helpful?
Thank windycampbell
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for your wonderful review on your American Girl experience! It's such a fun and memorable package. Perfect for birthdays! We're more than happy to know that you, your daughter and her friends had a great time. I was pleased to hear that you all took advantage of some of our amenities. We greatly appreciate your feedback and...

Salt Lake City, Utah
Reviewed 3 October 2016

We worked with Elisa in catering to schedule an event at the Westin Houston - Memorial City. Our expectations were exceeded time after time. Every Westin staff member our team came in contact with was helpful and went above and beyond to ensure we were taken care. Our event ran smoothly and we will definitely be back!

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Helpful?
Thank Zurixx
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your event with us. We have shared your comments with Elisa and our team. We look forward to having you back at The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Seattle, Washington
Reviewed 30 September 2016

The Westin Houston Memorial city, is in a great location. and is modern and comfortable. this is my home away from home. from the moment i check in, Miss Ngan Nguyan always gos out of her way, to make my stay special. and if your looking for a great restestaraunt experience, my home away from home has many choices. my...

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Thank preownedofwa
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for your loyalty! We greatly appreciate you taking the time to tell us about your experience at our property. I will be sure to share your kind comments with our team. We hope to see you soon at The Westin Houston, Memorial City! Thank you again, Kerry Ringham General Manager

Niles, Illinois
Reviewed 29 September 2016

As loyal Starwood members, we were graciously upgraded to a magnificent suite that was beyond my wildest dreams. The bathroom was spacious & gorgeous & the bed the most comfortable I've ever experienced. Everyone we encountered was as pleasant & helpful as possible. The Starbucks in the hotel was helpful, too. The hotel is conveniently located adjacent to a mall...

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Thank travelin'grandma
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience and for choosing The Westin Houston, Memorial City. I will be sure to share your kind comments with our team. We hope to welcome you back soon! Be Inspired, Kerry Ringham General Manager

new york
Reviewed 26 September 2016

I stayed at the Westin because my company was hosting a client meeting here. The staff is excellent to work with. Very accommodating and friendly. The catering was very good, rooms are clean and the hotel is conveniently located next to a mall with a skywalk to connect it.

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Thank nolita_ny
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience at our property. I was pleased to read that you enjoyed your meeting and the hotel. We hope to welcome you back to The Westin Memorial City soon! Be Well, Kerry Ringham General Manager

Reviewed 24 September 2016 via mobile

This hotel is really nice. It's modern and very nicely designed. It has a skywalk that connects it to the Memorial City Mall and the Memorial Hermann Hospital. That was nice especially if you want to go eat nearby. I parked at the hospital which was free. It's probably a 2 minute walk to the hotel. Overall, our stay was...

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1Thank Godwithus07
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience at our property. I will be sure to share your comments with our team. We hope to welcome you back to The Westin Memorial City soon. Thank you again, Kerry Ringham General Manager

League City, Texas
Reviewed 19 September 2016

We were greeted out front by the doorman/valet. He was very helpful, friendly and happy. The front desk staff was great. The rooms were very comfortable and well appointed. We will definitely stay here again.

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Helpful?
Thank Clydev50
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Clyde, Thank you for taking the time to leave your feedback about our property. I was pleased to read that you enjoyed your stay with us. I will be sure to share your comments to the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Houston, Texas
Reviewed 18 September 2016 via mobile

The hotel is very clean, well presented and is in a great location for energy businesses (or the hospital). However, I was very disappointed by the staff. I was lucky enough to stay in a fantastic suite on the 8th floor with views over the city so my room had both a refrigerator in the bedroom and the 2nd room....

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Helpful?
Thank anight1981
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings, I was extremely disappointed to read about your most recent experience at the hotel. The hotel prides itself on its customer service, and it is evident by your comments/experience that we fell well short of our expectations. I would truly welcome the opportunity to speak with you to better understand this unfortunate situation. Please contact me at Nicholas.McDermott@westin.com I...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $214 - $581 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#14 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
9 questions
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room far exceeded expectations, floor 10 or higher”
WileyG762, 17 Apr 2017 | Read review
“Stick with SPG and become Platinum”
F7287SRjasonb, 4 Apr 2017 | Read review
“Sound is at a minimum, the higher the floors”
bntint, 3 Apr 2017 | Read review
“Quiet halls and rooms”
lausmith012474, 28 Jan 2017 | Read review
“avoid rooms by the elevators!”
arsimes, 17 Jan 2017 | Read review
5 of 5
Westin.com
US$239* /night
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TripAdvisorUS$239
HotelQuicklyUS$287
Booking.comUS$268
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Prices are for 1 room, 2 adults
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