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Stinky rooms the restroom did not work. Went to another hotel not part of extended stay and I received better service. With more clean room and more professional staff ectebd stay has a very bad servicesMore
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Response from 00esa, General Manager at Extended Stay America - Houston - WillowbrookResponded 2 days ago
Thank you for your feedback. Please accept our apologies for the issues you encountered in your room and regret the inconvenience caused. I have shared your concerns with my housekeeping and maintenance team in an effort to improve our future guest experiences. We hope you...More
Room was clean and had all essentials. Staff was friendly, Hotel is located close to shopping,and hospital,My Next door neighbors were friendly, The Area is quiet,They have police that patrol the area.More
Response from 00esa, General Manager at Extended Stay America - Houston - WillowbrookResponded 2 weeks ago
We appreciate you taking the time to write a review about your stay at Extended Stay America - Houston – Willowbrook. It’s our pleasure knowing you loved the cleanliness of your room and the convenient location being close to many points of interest in our...More
Based on my visit, It wasn't perfectly clean but really good overall and had all essentials. Everything worked, peaceful and close to where I had to go and local food places and for a low rate at last minute, worth it.More
Response from 00esa, General Manager at Extended Stay America - Houston - WillowbrookResponded 3 weeks ago
Thanks for the wonderful feedback. It is good to know we met all of your expectations and that you were especially happy with your well-equipped room and our convenient location. It was a pleasure having you as our guest at Extended Stay America - Houston...More
This hotel is filthy! It is disgusting and you should shut the doors! My brother q a reservation for my sister and brother(who have a pet). This was the only pet friendly property in the area. They would have been better with a tent in...More
2 Thank hSPTrainer
Response from Manager_11525, Manager at Extended Stay America - Houston - WillowbrookResponded 22 July 2016
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear the room reserved for your family was not cleaned properly. In response to your feedback, my team and I will be double checking all rooms...More
Horrible experience at this hotel. After driving more than 12 hours we got to the hotel around midnight. After checking in we got a room that was terribly dirty, bath walls full of mold, hanging curtains, damages refrigerator. After going back to the reception we...More
US$62 - US$76 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Texas Gulf Coast >
Also Known As
Homestead Studio Suites Houston / Willowbrook Hotel Houston ,