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Extended Stay America - Houston - Willowbrook

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Extended Stay America - Houston - Willowbrook
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51 Reviews from our TripAdvisor Community

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Showing 50: English reviews
Georgia
Reviewed 2 July 2016

This hotel is filthy! It is disgusting and you should shut the doors! My brother q a reservation for my sister and brother(who have a pet). This was the only pet friendly property in the area. They would have been better with a tent in the park and a port-a-potty! I am requesting a full refund for both the pet...

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Helpful?
1Thank hSPTrainer
Manager_11525, Manager at Extended Stay America - Houston - Willowbrook, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear the room reserved for your family was not cleaned properly. In response to your feedback, my team and I will be double checking all rooms before they are sold. Thank you very much for bringing this my attention. If you...

Aurora, Colorado
Reviewed 21 June 2016 via mobile

Horrible experience at this hotel. After driving more than 12 hours we got to the hotel around midnight. After checking in we got a room that was terribly dirty, bath walls full of mold, hanging curtains, damages refrigerator. After going back to the reception we got switched to another room of course after the front desk lady checked like three...

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Helpful?
1Thank JPAdventureworld
Hayward, California
Reviewed 10 June 2016

Be smart! I wasn't. Rude not accommodating and NASTY. Hair in the bathroom. Where you ask? EVERYWHERE. I think it may be the area. IDK but wat I do know is that next time I will pay a lil more for a comfort suites.

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Helpful?
Thank Mz_LadyT
Arnaudville, Louisiana
Reviewed 4 June 2016 via mobile

We were told that these people gave discounts for cancer patients! This place is filthy!!!! We arrived around 10 p.m. after a long day of driving and a hospital procedure. The exterior of the 3rd building had disgusting litter (rotted milk on the stairway, tobacco stuck in it, and random trash. There were people outside drinking and hanging out. The...

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Helpful?
Thank brandyp007
Houston, Texas
Reviewed 13 May 2016

Windows of room were open looks like somebody could had broken in at any moment. A/C unit they have only blowed at only one side of the bed so the rest of the room was a little warm. Bathroom was the worst for starters no hot water, bathroom door does not lock, somebody stoled the toilet stick that kept it...

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Thank Jason V
Reviewed 9 May 2016 via mobile

So I booked a room a few hours in advance and showed up around midnight only to be told that they didn't have any rooms available. My husband went and spoke to them give my bank was already charged a do had my three kids with me. They gave him the hardest time until another lady came in and all...

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Thank Jessica R
Reviewed 1 May 2016 via mobile

My company has offices near this hotel. We had meeting scheduled for April 27th and 28th and so 9 of us were booked at this hotel. After checking in, I drove around to my room in the next building. Empty beer cans and cigarette butts littered the staircase as I walked up the stairs to my room. A charcoal grill...

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Thank Red T
Phoenix, Arizona
Reviewed 27 February 2016

Very run down. Did not meet my expectations compared to previous Extended Stay visits in other locations and how it was described and photos in listing. 1) Lobby looked run down; 2) I had to pre-pay for my stay as I checked in; 2) as I walked to my room, I saw garbage strewn in front of several room doors...

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Helpful?
Thank TravelwithKayleen
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will retrain our housekeeping and maintenance staff to ensure...

Chicago, Illinois
Reviewed 26 February 2016

This is a terrible Extended Stay America – among the worst temporary housing hotels I have ever seen. I did not even complete the stay even though the reservation was completely paid in advance. The room was so physically dirty I could not even comfortably remove my shoes and socks. There was an odor which filled my clothes and suitcase...

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Helpful?
Thank GreatBen
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook, responded to this review

I appreciate you bringing your experience to our attention. The conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to make sure these issues are addressed immediately and use them as a coaching opportunity for our maintenance and housekeeping departments. I really appreciate you bringing this to our attention....

A TripAdvisor Member
1 review
Reviewed 28 October 2015 via mobile

HORRID!!! And that's putting it lightly. Everything is nasty from the stain (God knows what) on carpet to the roaches. Found 2 roaches both nights we stayed here. If money weren't so tight I would have gladly sacrificed another part of our vacation to pay to stay some where else. Didn't have much choice but to rough it. -Beds old...

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Thank A TripAdvisor Member

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Willowbrook

Address: 13223 Champions Centre Dr, Houston, TX 77069-2338 (Formerly Homestead Studio Suites - Houston - Willowbrook)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $91 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Willowbrook 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Homestead Studio Suites Houston / Willowbrook Hotel Houston
Homestead Suites Houston
Homestead Houston
Houston Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Willowbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else!!!!!”
  • Bed sheets!
  • Bugs in main room by the air conditioner!
  • Soiled face and hand towels
  • Mold on the air conditioner!
  • Rust and caked on left over food on stove!
 of 5 bubbles hSPTrainer, 2 Jul 2016 | Read review
“Don't come here”
 of 5 bubbles 439jasonv, 13 May 2016 | Read review
“Do not choose this hotel”
 of 5 bubbles TravelwithKayleen, 27 Feb 2016 | Read review
“no good rooms - avoid this Extended Stay America”
 of 5 bubbles GreatBen, 25 Feb 2016 | Read review
“go somewhere else”
 of 5 bubbles WCraigJohnston, 24 Mar 2015 | Read review
5 of 5
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