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Sheraton Houston Brookhollow Hotel

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#123 of 501 Hotels in Houston
Certificate of Excellence
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Sheraton Houston Brookhollow Hotel
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478 Reviews from our TripAdvisor Community

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Greenwood, Louisiana
Reviewed 1 week ago

We hosted a rehearsal dinner for my nephew's wedding. Melissa Rivera in sales worked above and beyond to help us with the event. She was professional and answered questions that we had. She was pleasant at all times and returned calls or emails in a timely manner if we didn't speak at that time. Moises Ramirez, Banquet Manager, made the...

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2Thank gjoshua23
Key West, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 9 February 2017

We had a wonderful, better than expected! stay at the Sheraton Brookhollow for us and our guests (3 rooms total). Hotel manager and management staff had welcome parties two nights for guests (it was Super Bowl weekend) including very nice champagne, non-alcoholic specialty drinks and crudites. All staff at hotel were extremely friendly and helpful. Staff arranged car service to/from...

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Helpful?
Thank CiciKiki
About Hotel's Favourite Review
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear CiciKiki: We are so glad that you and the many Superbowl fans that traveled to Houston had a great time. Our staff truly enjoyed serving both the Falcon fans and the Patriot fans. I am very proud of our hospitality team and appreciate your compliments regarding their spirit to serve our guests. We will continue to address our guest...

San Diego, California
Reviewed 2 weeks ago via mobile

Uber had a hard time accessing this place no matter what the gps said. Nothing was easy to access... FYI. The breakfast service was very good. Quick, easy and simple variety. Hotel was nice enough. Just hard to get to.

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Helpful?
Thank LaurenMSH
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you LaurenMSH We are working right now to address the GPS directions to the Sheraton Brookhollow. TxDOT and their signage partners are also working with the hotel to improve the feeder road directional signage. I want you know that your comments are appreciated and will be improving how to direct you and our guests more clearly to the Sheraton...

Miami, Florida
Reviewed 2 weeks ago via mobile

Staff was great and helpful, I was there for business and the hotel was 5 min from the airport, food was very good ,the room was clean and I loved the bed ,only thing I did not like was the dirty windows to see out of room 526

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Helpful?
Thank John C
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear John C: Thank you for your comments regarding your stay with us. Glad to read that your guest room and hotel services met your expectations. We will address the cleanliness of our windows. I look forward to welcoming you to the Sheraton Brookhollow again. Tom Harwell

Philadelphia, PA
Reviewed 3 weeks ago

The Sheraton Houston Brookhollow is right off of Interstate 60 which makes it easy to get to. About 20 minutes from IAH. Great staff. Restaurant and bar are both very good. Rooms are large and well furnished. Beds are very comforatable. Lots of parking in a mult-story garage.

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Helpful?
Thank patraveller2007
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear patraveller 2007 We thank you for your nice comments regarding our location and many added values. The Sheraton Brookhollow hospitality team truly cares about our customers and we will continue to strive to provide a great experience for every guest. I look forward to welcoming you to our hotel again. Tom Harwell

Metairie, Louisiana
Reviewed 4 weeks ago

Stayed for Friday and Saturday with party of four in two rooms. Comfortable facility. Staff pleasant. Free parking in convenient garage. Free wi-fi. Had breakfast buffet which was good. About 20 minutes from downtown. Has shuttle to Galleria.

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Helpful?
Thank Dan H
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you Dan H. We are so glad to learn that you had a great stay at the Sheraton Brookhollow. Our free parking in a garage facility is a true plus and this is nice complimentary upgrade. Thank you for your business and loyalty to our hotel. I look forward to meeting you and welcoming you back to Houston and...

Reviewed 10 February 2017 via mobile

I had a decent experience at this hotel. Here were the positives: Every staff member I encountered was well trained, friendly , knowledge and helpful. The food was good, the bed was comfortable, the free internet service was nice. Here is what could have been better: The furniture in my room and the furnishings are showing wear and are in...

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Helpful?
Thank David T
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

David T Thank you for your compliments regarding our team's hospitable attitudes and their commitment to serve every guest. Meeting our guest's expectations is a top priority for all of our associates. Cleanliness is also a top priority and we will address this immediately. Our housekeeping team will be inspecting your guest room and we will insure that our hotel...

Reviewed 18 January 2017 via mobile

The hotel was very clean and had very good facilities. The room was spacious, with nice bathroom and all the amenities you would expect from a good business hotel. I would highly recommend if doing business in this part of the city and need a decent hotel.

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Helpful?
Thank philfar
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Philfar Houston is a great city and the Houston Northwest is the perfect place to do business or escape for the weekend. Thank you so much for noting how clean the Sheraton Brookhollow is. Our housekeeping team takes great pride in maintaining high standards of cleanliness. We appreciate you recommending us as the hotel to experience when staying in Houston....

Province of Udine, Italy
Reviewed 13 January 2017

I stayed at this hotel for 2 nights due to a business trip in Houston. Easy to reach from the airport and good located with reference to my meeting place. Room prices are normal for an hotel like this. At my arrival I easily checked in. Staff was very kind and after few minutes I entered in my bedroom they...

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Helpful?
Thank eleonora c
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Eleonora C: Your compliments regarding our staff's professionalism and friendliness are appreciated. We agree with your comments on the bathroom design and its functionality. Our design and construction team will review your observations and insure we consider glass shower wall systems. This is our a priority for our hotel in 2017 to address bathroom renovation. Thank you for being...

Belfort, France
Reviewed 17 December 2016 via mobile

Globally rooms are fine, clean, large enough and well equipped but they need to be refurbished. On one side of the building on the highway side, it can be noisy. Location is very good if you work on the northern part of Houston. Easy to access from the airport and there are several highways around to access the different parts...

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Helpful?
Thank Baliren80
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for being our guest at the Sheraton Brookhollow. We appreciate your comments regarding our guest room conditions and assure you that we are addressing those concerns in 2017. Our hotel's location is very conducive for travel in the northwest Houston areas as well as the Galleria. And, we do not charge for parking which is nice upgrade for...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $123 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
4 questions
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Dallas, Texas
London
Houston, Texas
over a year ago

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Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on the back side of the hotel for less highway noise”
 of 5 bubbles CiciKiki, 9 Feb 2017 | Read review
“Ask for a room at the rear of the hotel, otherwise too noisy”
  • tube, definitely to be renewed
  • Nice sofa area in the room
  • restoroom, a bit old fashioned
  • relaxing bed
  • relaxing bed
  • Nice sofa area in the room
  • sink and mirrors
  • Coffe maker
 of 5 bubbles 444eleonorac, 13 Jan 2017 | Read review
“1st floor great”
 of 5 bubbles RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
 of 5 bubbles debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
 of 5 bubbles stubbs25, 21 Jun 2016 | Read review
5 of 5