We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Houston Brookhollow Hotel

Show Prices
#116 of 504 Hotels in Houston
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Houston Brookhollow Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

482 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Houston Brookhollow Hotel
See the most recent reviews
Showing 462: English reviews
Dallas, Texas
Reviewed 22 February 2014

It's worth battling the road construction outside the hotel...this Sheraton location is definitely a place where the customer service makes all the difference. It isn't typical for the service to outweigh the hotel property itself in my impression of a stay but in this case it definitely did. From the moment that I checked in, the staff was friendly, helpful...

 Report
Helpful?
Thank ADM_TX
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

ADM_TX, Thank you for writing a review from your recent experience with us at Sheraton Houston Brookhollow. We strive to exceed guest expectations by providing a comfortable stay with exceptional service and sincere hospitality. I am excited to share your complimentary feedback with our team and will make sure Dee receives a special commendation for her outstanding service. We're pleased...

Boston, MA
Reviewed 18 February 2014

This hotel is located right off of I-610. One thing to note is that there is heavy construction going on in the area and shows little signs of finishing up soon. Due to detours, my GPS got a little confused when guiding me to the hotel. Some of the entrances to the hotel were blocked as well. Once there, I...

 Report
Helpful?
1Thank embraer
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

embraer, Thank you for writing a review. I appreciate you bringing these concerns to my attention, and I sincerely apologize for any inconveniences you experienced as a result. It's great to hear you had an opportunity to relax in the pool area, and we're glad our clean accommodations and warm hospitality of our staff met your met your satisfaction. We...

SanClemente, CA
Reviewed 4 February 2014

We stayed at this hotel for 2 nights. Our major issue was with the internet, it was incredibly slow...impossible to do almost anything using it. The hotel itself is dated. Beds were comfortable and we slept well, however, this would not be my choice for a hotel again. If you get a great price, it would be fine but for...

 Report
Helpful?
1Thank KadySanClemente_CA
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

KadySanClemente_CA, Thank you for sharing feedback from your stay. I am sorry to hear about the problems you encountered with the internet service and any inconveniences you experienced as a result. We realize that the internet is the number one concern for travelers. Our hotel already has access to more bandwidth than most hotels in Houston and we are currently...

Houston, Texas
Reviewed 27 January 2014

My girlfriend booked the Magnolia Room for my 50th-birthday party. It was the best party I've ever had. This was mostly due to the guests, however, the hotel aspects went seemlessly and above all expectations, which is high praise. The hotel (Jennifer Cepeda) took care of arranging the open bar and food ("heavy appetizers"). We arranged the DJ ourselves. The...

 Report
Helpful?
Thank DavidBtraveler
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

DavidBtraveler, Thank you for taking the time to write a review from your experience at Sheraton Houston Brookhollow. Birthdays are such a special occasion, and we're happy to hear our staff's excellence in service helped make your 50th birthday celebration a memorable experience. I look forward to sharing your compliments with our staff on all the areas we exceeded your...

Calgary, Canada
Reviewed 26 January 2014

Free Wi-Fi in all Guest Rooms, Free Self Parking, Free Shuttle Service to Galleria,Onsite Dining ,24-Hour Fitness Facility ,Sheraton Club Lounge,Luggage Storage,Safe Deposit Boxes and outdoor pool and Business Center. Good place to stay around.

 Report
Helpful?
Thank indianeast
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

indianeast, Thank you for writing a review from your visit to Sheraton Houston Brookhollow. We're glad you enjoyed your stay, along with the variety of value added amenities that we're proud to offer our guests. We hope you'll have an opportunity to visit us again soon. Thank you again. Sincerely, Tom Chigoy, General Manager

Toronto
Reviewed 5 January 2014

We spent nine wonderful nights at the Sheraton Brookhollow over Christmas and New Years while visiting family. We chose is hotel because of its great location close to the Galleria, Memorial Park and our family and the reviews on Tripadvisor This hotel has the best beds we have ever slept in with spotless high quality linens, blankets and duve. The...

 Report
Helpful?
Thank JohnfromAlliston
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

JohnfromAlliston, Thank you for writing a review and sharing your recommendations of Sheraton Houston Brookhollow. We appreciate the opportunity to serve your family's hotel needs over the holidays, and we're glad you felt well taken care of by our staff during your visit. I'll make sure both Albert and Dee both receive special commendations for their outstanding service and warm...

Chicago, Illinois
Reviewed 10 December 2013

The hotel was clean and comfortable. I wanted to extend a big thank you to Ushi. Ushi was very professional and friendly. She was very detail oriented during check in, explaining hotel amenities, searching for my SPG number, promoting the Make a Green Choice, explaining parking, acknowledging me by my last name and anticipating my needs before I even asked...

 Report
Helpful?
Thank TravellExpert07
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

TravellExpert07, We appreciate your review and recognition of the excellent service you received at Sheraton Houston Brookhollow. Ushi's genuine passion for exemplary customer service leads her to enhance each guest's visit, making her an essential part of the team. I look forward to sharing your compliments and awarding Ushi with a special commendation for her sincere hospitality. We're happy to...

Marion, Arkansas
Reviewed 9 December 2013

Stayed at this hotel this past weekend, cause all the wonderful reviews...What did I miss!! This hotel is nasty! With hair all around in areas of the bathroom, and period blood stain on the front of the toilet!! beds are so uncomfortable, Then there is so much construction going on by the hotel, it is not routed properly at all!...

 Report
Helpful?
2Thank nitah1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

nitah1, Thank you for writing and bringing these concerns to my attention. We appreciate your feedback and sincerely apologize that we did not deliver the exceptional stay you've come to expect from us. This is definitely not up to the high standards of service that we strive to provide our guests. Please know I have addressed your comments with our...

London, United Kingdom
Reviewed 18 November 2013

I have been travelling to Houston for a number of years and used hotels in and around the Uptown area and along the 290 Interstate, at the time of booking, the Sheraton Brookhollow was the only hotel left with rooms as I was staying more than five nights. Getting to the hotel is the first challenge, due to roadworks on...

 Report
Helpful?
Thank Matthew L
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Matthew L, Thank you for writing. We appreciate your feedback and sincerely apologize for any inconveniences you experienced during our renovation process. It is through comments and feedback such as yours that enable us to truly make a difference. Our team would like to thank you for your business and understanding as we continue to improve our property and ensure...

Austin, Texas
Reviewed 6 November 2013

We held a one-day meeting here and it went very well. The staff was helpful and accommodating. We had to serve lunch in the meeting room. The hotel staff had the buffet already set and rolled it into the room right before the lunch break. It was a very smooth transition. The meal was delicious and we received a lot...

 Report
Helpful?
Thank Joni C
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

JCarls0n, We appreciate you choosing Sheraton Houston Brookhollow to host your meeting, and we thank you for writing a review about your experience. I look forward to sharing your complimentary feedback with our team and chef regarding their excellence in service. We're glad you found our hotel well suited for your meeting needs, and we hope to welcome you back...

135 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (109)
Viewed
Dining (12)
Viewed
Hotel & Grounds (9)
Viewed
Room/Suite (30)
Viewed
Bathroom (13)
Viewed
Pool/Beach Area (1)
Viewed
Business Centre/Function Rooms (8)
Viewed
Other (36)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (26)
Viewed
Room/Suite (10)
Viewed
Hotel & Grounds (5)
Viewed
Dining (2)
Viewed
Business Centre/Function Rooms (5)
Viewed
Pool/Beach Area (2)
Viewed
Bathroom (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Houston hotels
Show Prices
Show Prices
Show Prices
Great Uptown
Crowne Plaza Houston Galleria Area
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $127 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Hotels.com, Expedia, Orbitz, Priceline, Travelocity, Hotwire, TripOnline SA and HotelQuickly so you can book your Sheraton Houston Brookhollow Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
4 questions
Ask a question
Dallas, Texas
London
Houston, Texas
over a year ago

See all questions (4)

Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on the back side of the hotel for less highway noise”
CiciKiki, 9 Feb 2017 | Read review
“Ask for a room at the rear of the hotel, otherwise too noisy”
  • tube, definitely to be renewed
  • Nice sofa area in the room
  • restoroom, a bit old fashioned
  • relaxing bed
  • relaxing bed
  • Nice sofa area in the room
  • sink and mirrors
  • Coffe maker
444eleonorac, 13 Jan 2017 | Read review
“1st floor great”
RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
stubbs25, 21 Jun 2016 | Read review
5 of 5