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Embassy Suites by Hilton Houston Near the Galleria

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Embassy Suites by Hilton Houston Near the Galleria
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786 Reviews from our TripAdvisor Community

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Showing 753: English reviews
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houston
HOTEL’S FAVOURITE REVIEW
Reviewed 5 days ago

We have stayed at this location before and are always pleased; however, the staff made this experience even better. Everyone was wonderful! We were traveling with six-year-old granddaughter. The gentleman at the reception desk called her by name, not just when we arrived but throughout our stay. He let the manager know that she wanted to help feed the swans....

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Helpful?
Thank ccaaa
About Hotel's Favourite Review
Frisco
Reviewed 6 days ago NEW

As an employee of an Embassy I have very high standards for our properties. This was over all a very exceptional experience and I'll definitely return on my next trip to Houston! I'd recommend this hotel to anyone looking for a small cozy and affordable stay in the heart of Houston!

Review collected in partnership with Embassy Suites Hotels
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Thank 502asiar
Houston, Texas
Reviewed 1 week ago

Great location. Lots of noise if plan on using sofa bed in suite bring ear plugs. Breakfast food. Rooms clean. Parking is paid for regular lot. This is a joke. It's just a money scam to make extra money because they are next to Galleria. You can walk to Galleria from hotel easily.

Review collected in partnership with Embassy Suites Hotels
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Thank Stephanie B
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Stephanie, I am very sorry it was noisy during your visit, I will check to ensure our music is not to loud in the lobby and remind my staff about quiet hours. We do charge for parking as you mentioned as we are very close to the galleria and this is one way we assure our guest always have a...

New Orleans, United States
Reviewed 1 week ago

Overall this hotel was a good value for the money. It was a 2 minute walk to the Galleria Mall. The staff was very friendly and very accommodating. They honored requests for extra towels and pillows immediately. The rooms were very quiet which made for a good nights rest. The only downsides were bad pillows. They were very soft and...

Review collected in partnership with Embassy Suites Hotels
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Thank Damon L
Philadelphia, PA
Reviewed 1 week ago

For some reason, Housekeeping isn't reporting issues with rooms or Maintenance is not attending to needs in the guest rooms. The telephone in our suite wasn't working so we resorted to calling the front desk from our cell phone to report that blankets were not in our room. The shower dripped water continuously and there was no toilet paper holder...

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Helpful?
Thank Kiff M
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

I am very sorry our team did not take care of our facility and therefore did not provide you the service you deserve. We really appreciate the feedback as it is one of the ways we improve our service in the future. If you are willing to give us another opportunity to show you this was the exception rather than...

Fort Worth, Texas
Reviewed 2 weeks ago

Best of Best overall than any hotel I would ever recommend in the houston area. This was in an upscale area within walking distance to the Galleria. Very professional staff in all dept of the hotel. Wonderful

Review collected in partnership with Embassy Suites Hotels
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Thank angelacarmack
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Mrs Carmack, we appreciate your feedback and are very happy you enjoyed your stay with us. We look forward to seeing you again in the near future. Sincerely, William Venegas III General Manager

Arlington, Texas
Reviewed 3 weeks ago via mobile

Stayed here about a year ago and then again last week. Great job on the renovation - excellent decor and very clean. Loved the executive lounge - a nice touch for frequent stayers! Great hotel. Great to see this Hilton brought back to a great business hotel.

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Thank BrianTheTraveler77
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Brian, we appreciate your feedback and are happy you found our upgrades to be to your liking. We are very excited with our new product throughout the hotel. We look forward to seeing you again in the near future. Sincerely, William Venegas III General Manager

Shreveport
Reviewed 3 weeks ago

Great customer service all around! The staff was so attentive and nice. The food was fresh. The hotel was clean and neat. The would definitely recommend this hotel to anyone. The beautiful swans in lobby area was amazing. If you need something staff was readily available to assist you promptly. It is important to me when I travel that my...

Review collected in partnership with Embassy Suites Hotels
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Thank 171chandrat
Denver, United States
Reviewed 3 weeks ago

If you are a business traveler and do not have a personal wifi hotspot, do not stay at this hotel. Their wifi is worse than dial up. Other than that, this is a great property with friendly and helpful staff.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank E978ETtonyc
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

I appreciate you taking the time to file out this survey. As I mentioned in my email we have recently had an upgrade to our wifi systm on Thursday of this past week. This is part of making an even larger upgrade, but one that we believe will make significant improvements. Thank you, once again for staying with us and...

United States
Reviewed 3 weeks ago

The staff at this hotel are great and value the "customer experience" in their deliverance of service. We were always greeted as staff walked by. As Gold members we received an upgrade without asking. Some hotels wait until you ask to give you an earned benefit. The room was in modern with large screen TV's and décor was fresh. The...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 

Additional Information about Embassy Suites by Hilton Houston Near the Galleria

Address: 2911 Sage Rd, Houston, TX 77056-6000
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $206 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Near the Galleria 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites
Hotel Style:
#35 Romantic Hotel in Houston
#119 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Houston Near the Galleria staff and other travellers.
9 questions
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United States
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Houston, Texas
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Questions? Get answers from Embassy Suites by Hilton Houston Near the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“6th floor. Register for Hiltonhonors for perks.”
 of 5 bubbles theexpert, 1 Mar 2017 | Read review
“I like to get a room on the higher floors (5th or 6th) so I can easily see my vehicle from the window.”
 of 5 bubbles markeP8666UJ, 30 Dec 2016 | Read review
“The suites on the 6th floor had a microwave, fridge and Keurig, a living room and a bedroom (living room couch is a sofa bed) and two TV's.”
 of 5 bubbles brandimoriah99, 13 Nov 2016 | Read review
“Premium Suites are excellent. 602 is opposite the lifts, which can be noisy - but the noise cannot be heard from the bedroom.”
 of 5 bubbles allykat76, 31 Oct 2016 | Read review
“Higher floors tend to be quieter”
 of 5 bubbles NYChrisF, 23 Sep 2016 | Read review
5 of 5