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Hampton Inn Houston - Willowbrook Mall

251 reviews
#120 of 517 Hotels in Houston
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Traveller (7)
Room & Suite (16)
Dining (6)
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Overview
  • Excellent56%
  • Very good27%
  • Average11%
  • Poor5%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Multilingual Staff
2.5 Star Hotel
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Offers from Hampton Inn Houston - Willowbrook Mall
Special Offer: Double Points, Every Stay
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (251)Write a Review
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All reviewsgreat locationwhiskey riverindoor pool and hot tubwithin walking distancebusiness tripgreat stayrooms were cleanstaff was very friendly and helpfulcleaning staffyogurtdefinitely stay here againexcellent hoteleasy accessfitness centerfminnstreadmills
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21 - 25 of 232 reviews
Reviewed 27 July 2017

Needed a really earlier check in and the Staff was able to accommodate me. It's a little hard to find, but well worth it when you get there. It is actually in the Willowbrook Mall complex area and your choices of shopping or dining are...More

Review collected in partnership with Hampton
Thank jtrim48
Reviewed 28 June 2017

Will not go to this hotel again. Staff is horrible. The rooms are nice but staff makes you not want to be there. The funny thing is every year I would go here but this year I need to find another hotel. Its funny how...More

Review collected in partnership with Hampton
Thank 281genevan
Response from TMIHospitality, Manager at Hampton Inn Houston - Willowbrook MallResponded 30 June 2017

Dear 281genevan, Thank you for your review of our hotel. We are so sorry to hear of the frustration and disappointment that you experienced with our staff. Your feedback is very concerning as this is not typical of our staff and does not support our...More

Reviewed 20 June 2017

I would recommend to anyone passing through town. We went to whiskey river next door which was lots of fun great location and safe. The beds were so soft and comfortable slept like a baby. Will be booking at this location soonMore

Review collected in partnership with Hampton
Thank Tiffany E
Response from TMIHospitality, Manager at Hampton Inn Houston - Willowbrook MallResponded 30 June 2017

Dear Tiffany E, Thank you for your comments regarding your recent stay! We are so happy to hear that we have earned your recommendation and that you were able to get a good night's sleep. We look forward to your return visit! Warm wishes, Dinora...More

Reviewed 19 June 2017

Our AC went out and we needed fast accommodations. We enjoyed a very comfortable king size bed and had one of the best sleeps in months(an unexpected bonus). Breakfast was yummy and we decided we must do this more often.More

Review collected in partnership with Hampton
Thank Doug H
Response from TMIHospitality, Manager at Hampton Inn Houston - Willowbrook MallResponded 30 June 2017

Dear Doug H, Thank you for your kind review! We are so glad to hear that we could be a cool place to stay and that you enjoyed our delicious breakfast selection. We would be happy to welcome you back as our guest any time!...More

Reviewed 8 June 2017

Dirty floors: unresponsive front desk attendants and no maintainence to correct our broken toilet and sticky floors. They didn't feel the need to clean my room so I figured they just have done this many more times. How do I even Know if the sheets...More

Review collected in partnership with Hampton
Thank Brian B
Response from TMIHospitality, Manager at Hampton Inn Houston - Willowbrook MallResponded 9 June 2017

Dear Brian B, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall. I'm very sorry to hear about the cleanliness issues you experienced, as this certainly isn't normal for our hotel. Your comments will be shared with my staff to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Dry Cleaning
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Heated pool
Hot Tub
Indoor pool
Details
Price range
US$97 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Houston
#39 Business Hotel in Houston
Room types
Non-Smoking Rooms
Details
Price range
US$97 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Houston
#39 Business Hotel in Houston
Room types
Non-Smoking Rooms
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Traveller (7)
Room & Suite (16)
Dining (6)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Our room was on the back of the hotel. The view was nice and it was quite."
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"3rd Floor is the Best"
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"Ask fthe r a 3rd floor room away from the elevator."
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"We always ask for a room on the top floor to avoid noise in the room above us."
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