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I read all the reviews here and thought this would be a great place for our quick visit to Houston. I was concerned that the freeway noise would an issue but it actually wasn’t. We got a room at the end of the hallway by...More
Response from Ines G, Guest Services Manager at Holiday Inn Express Houston-Downtown Convention CenterResponded 3 days ago
Please accept my sincere apologies for the problems you experienced during your stay. I am sorry for letting you down. I will pass this important information to our General Manager, Housekeeping and Maintenance Departments in order to take immediate action. I completely understand...More
This hotel is a block away from the convention center and a block away from the Toyota Center. It is an easy walk to either. The staff was very friendly, courteous, and helpful. I feel like this is one of the more upscale Holiday Inn...More
Thank Michael L
Response from Ines G, Guest Services Manager at Holiday Inn Express Houston-Downtown Convention CenterResponded 5 January 2018
We really appreciate you choosing us here in Downtown Houston and taking the time to let us know your great experience with us. Thank you for your kind comments about our friendly, courteous and helpful staff. Your comfort and needs are our major...More
Really great hotel! Very clean all around. Amazing breakfast- food is very fresh. Awesome pool and jacuzzi. Friendly front desk staff. Loved the Monday through Thursday FREE happy hour for rewards members. Across the street from the Toyota Center. Easy walk to the convention center...More
We were in Houston for an event at the convention center. This hotel is within walking distance of the convention center and many great restaurants. The hotel is very clean, our bed was super comfy, and the breakfast was certainly adequate with good coffee. We...More
Booked hotel on Monday for following week. By Friday plans had changed, 4 days before trip. I called and was told no refunds. I could change dates at that hotel only, but no refunds. IHG has a 24 hour policy, however this hotel does not....More
Thank ROY F
Response from Ines G, Guest Services Manager at Holiday Inn Express Houston-Downtown Convention CenterResponded 3 weeks ago
Dear Mr. Franks:
I was very happy I had the opportunity to talk to you directly, unfortunately this took place after you posted this survey, which I understand now was per your profound frustration.
Regrettably you contacted our Guest Relations Department first and then I...More
The issue with downtown is that it isnt really close to any malls. However there is shopping within a 5 minute drive. Gulfgate center has HEB, Old Navy and a few other strip mall stores. The closest mall is probably the... More
The issue with downtown is that it isnt really close to any malls. However there is shopping within a 5 minute drive. Gulfgate center has HEB, Old Navy and a few other strip mall stores. The closest mall is probably the Galleria. I cant tell you how much because of traffic but its about 5-6 miles away.