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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd

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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd
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160 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd
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Showing 156: English reviews
Frankfort, IL
Reviewed 28 January 2016

We stayed her for 1 night to bring a family member to MD Anderson and it was terrible. One bar of soap for the 4 of us. 1 shampoo. no bedding for sofa bed. Nothing in kitchen but appliances. No coffee or tea pot. Nothing! The "Grab and Go" breakfast was coffee and crappy muffins and flat croissants. WiFi was...

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Helpful?
Thank smitchel87
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities...

Reviewed 19 December 2015 via mobile

I stayed in this hotel during a three night business trip. I was extremely disappointed in the service. On three different occasions I requested a coffee pot and dish soap. Never received anything. Also no one informed me how the shower worked. When I called the front desk it kept going to voice mail. Needless to say on that day...

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Helpful?
Thank hlfauer
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the service issues you experienced. To make sure this doesn't happen again, I am using your comments as a training tool to coach our staff to ensure that we are responding to guest requests in a timely manner. Thank you very much for providing us with your...

Houston, Texas
Reviewed 13 December 2015

Plungers are provided for your convenience underneath each of the stair wells . . . I'm not kidding. After attempting to use the toilet in our room, it clogged (not exactly a massive growler either), so I went to the front desk to ask about a plunger. I was told to check under the stair wells where I found several...

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Thank beavis2015
Reviewed 12 December 2015 via mobile

We found a live cockroach in the bathroom. The pillows were way to hard for my liking. Other than that, we have no other issues. Staff was nice and everything else was fine. I will probably not stay there again if I can help it.

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Helpful?
Thank hbremser
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

Thank you for your recent review of your stay. I appreciate your comments about our staff; however, I sincerely apologize for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Thank you very much for providing us with your feedback. If you...

Reviewed 14 November 2015 via mobile

I checked in early and I was greeted by a fairly rude reception from the front desk girl whose name sounds like Dornicea. The The room keys were not working initially and you have to ask for each part off the coffee pot in order to make coffee. The breakfast was barely anything except coffee and granola bars and some...

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Helpful?
Thank Ude N
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the service and cleanliness issues you experienced. In response to your feedback, I will coach our front desk staff to ensure each guest receives professional customer service. Additionally, I will make sure we...

Reviewed 1 October 2015 via mobile

We only stayed one night for medical appointments but the room was great accept the bed was a little hard. Although, the service wasn't wonderful we were told dishes would be brought to our room after going to the desk to ask about them only to be called and told to come get them. There was alot of noise at...

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Thank Amanda M
Silver City, New Mexico
Reviewed 26 August 2015

I was working in Houston for a month long field project. This location was close-by. Very clean and very affordable. I like to cook and the kitchenette was very nice having everything I needed. The room and bed were comfortable and very nice looking. I would have rated this 5 stars except that the air conditioner was not dependable, with...

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Thank Albert008
Boulder, Montana
Reviewed 5 August 2015

Rooms are simple but space is efficiently used. Adequate for one person. Staff came in once a week and cleaned! I maintained it on a daily basis. Very convenient to MD Anderson. I chose to walk each day and that provided the option for daily exercise. Great place to stay for long term. Close to the rail system and bus...

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Helpful?
Thank Barb R
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you liked the size of your room and our convenient location to the medical center. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Pennsylvania
Reviewed 4 April 2015

my husband is a visiting prof. at the med. ctr. he could walk to his laboratory while i was free to use the car to travel to museums. but this place is positively bare bones. the hospital location is noisy: trains, ambulances, helicopters. washable naughahyde is not comfy. it is a stretch to say there is a kitchen. you must...

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5Thank Calimamie
Reviewed 1 March 2015

Pleasantly surprised at how new and modern this location looks and feels. The room ("suite" with king bed) was very spacious, had a kitchenette, work desk, couch, recliner, shuttle to the hospitals and SUPER close to MD Anderson (could literally see our hospital which is two blocks away) and flat screen TV. Staff was very nice. The only negative comments...

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2Thank Frank A
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found our location convenient and our staff friendly. Thank you again for sharing your experience with us. We look forward to welcoming you back to our hotel!

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Near Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd

Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd

Address: 1301 Braeswood Blvd, Houston, TX 77030-4601 (Formerly Extended Stay Deluxe - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd.)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $123 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Medical Center Braeswood Hotel Houston
Houston Extended Stay
Extended Stay Houston
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this hotel!”
 of 5 bubbles deejaye75, 9 Mar 2017 | Read review
“Avoid this hotel and you will do well”
 of 5 bubbles N4154DUjamesm, 9 Mar 2017 | Read review
“Top floor is quieter. All rooms are layer out the same.”
 of 5 bubbles Battn21, 1 Jan 2017 | Read review
“Get a room facing the parking lot not street where we heard a helicopter land at midnight!”
 of 5 bubbles benaym345, 20 Aug 2016 | Read review
“Check your room and bed upon arrival.”
 of 5 bubbles Chihuahua2016, 31 Jul 2016 | Read review
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