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Royal Sonesta Houston Galleria

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#15 of 501 Hotels in Houston
Certificate of Excellence
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Royal Sonesta Houston Galleria
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962 Reviews from our TripAdvisor Community

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Houston, Texas
Reviewed 2 days ago NEWvia mobile

Stayed here on the 19th floor facing the freeway. The room was clean and beautifully decorated in understated neutrals. I had a room with 2 queen beds & the room was spacious. It was nice to have a mini fridge in a high end hotel since many don't. Late at night we could hear the freeway, but it didn't disturb...

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Thank onedogcity07
Houston
Reviewed 3 days ago NEW

They accidently deactivated our key cards (though we still had reservations for another 24 hrs). After telling us they would send people up multiple times, we ended up going down to get a card to get back in our room. There was no one to wait on us in the restaurant (lack of staffing). We could not get room service....

Review collected in partnership with Sonesta
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Helpful?
Thank sheri20172017
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear Sheri, It is always a pleasure to welcome back old friends and we thank you for choosing to settle in with us during your most recent visit. What you have described is certainly not reflective of the experiences we wish to create and we extend our heart-felt apologies for leaving you with this impression. We thank you for sharing...

DeSoto, Texas
Reviewed 3 days ago NEW

My family had a wonderful stay all the staff was very kind and helpful. The rooms were well keep and supplies were on point. We will be returning in the future and hope we have longer to stay next time.

Review collected in partnership with this hotel
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Thank rachelbS879BR
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Greetings Rachel, It was a pleasure to have your family meet ours and we thank you for taking the time to share your wonderful review. We are delighted that the welcoming spirit of our team and our well-appointed rooms made you feel so comfortable and we too hope that you can settle in for a longer visit the next time...

Houston
Reviewed 3 days ago NEW

Tried to order room service, who apparently was unavailable, and was told they would call me back. Never got a call. Called to have room service take care of the room. After 3 hours had to call again to get house keeping to show up. After house keeping did the bedding there was a significant amount of dust and allergens...

Review collected in partnership with Sonesta
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Thank jcF1511YV
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Greetings jcF1511YV, At Royal Sonesta, we value guest feedback as it allows us to know what guests most loved about being with us and how we can elevate the guest experience even further. Upon receiving your comments on our guest satisfaction survey, I tried to reach you by phone so that I could extend my personal apologies and learn more...

Houston
Reviewed 4 days ago NEW

I had a great time, the food in the club lounge was excellent as well! The room was very clean and they had a personalized message and snacks & beverages for me waiting in the room. Beautiful view and excellent service!

Review collected in partnership with Sonesta
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Helpful?
Thank Z5245ELtonyc
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear Tony, Greetings from Houston and your friends in the R Club. It was a joy to have you with us and we are elated that you so thoroughly enjoyed your concierge floor experience, which as you discovered includes many culinary delights as well as expansive views of the Galleria and downtown Houston. Once more, the pleasure was ours and...

United States
Reviewed 6 days ago NEWvia mobile

Very nice hotel located in central business district. They have parking and Vale parking as well. Staff is very polite and helpful. Rooms were nice, clean and specious with sofa. It's walking distance from restaurants and shopping area.

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Thank jituheena
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear jituheena, It was a treat to find your review and we are pleased to learn that you felt so at home with us. Your kind comments regarding the hospitality of our Royal Sonesta colleagues is most appreciated and we are thrilled that the Valet Parking service provided you with the ease and convenience you hoped for. Once more, it...

Reviewed 1 week ago via mobile

We enjoyed our stay. But please don't believe it if they tell you that the room isn't noisy, ask them to put you facing away from the highway. We are very irritated, after we specifically asked for a quiet room, and they told us we won't hear the noise. Well, it was very loud, we were woken up by several...

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Helpful?
Thank Josephine M
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear Josephine, Our Royal Sonesta colleagues pride themselves on doing anything they can to ensure each of our guests are relaxing in comfort. We regret to learn that you were impacted by outside noises and we apologize if a sold out situation prohibited us from offering a room change. While we understand that this was not ideal, we thank you...

Houston, Texas, United States
Reviewed 1 week ago

If you want to get a good value for a staycation weekend in the Houston Galleria area, right now the Royal Sonesta Galleria Houston is a great spot. We got a room online for about $99 per night. Room Service selection was not that great, but had a nice store and coffee bar with a great selection.

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Helpful?
Thank ShaneD281
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear Shane, Greetings to you and yours and thank you for joining us for a weekend escape right in your own backyard. We are always thrilled to welcome our Houston locals for a staycation retreat and we are delighted that you both enjoyed yourselves. We appreciate you sharing your review and we hope to welcome you again one day soon....

Texas Gulf Coast, Texas
Reviewed 1 week ago

This was one of those hotels where having high expectations could lead to disappointment. Hotel access was only from a one-way frontage road; if any entrance from North Post Oak existed, it was not clearly signed how to get to the hotel from it. Garage parking was as costly as local airport parking at $18/day. All of the most convenient...

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Helpful?
Thank mainemountainbear
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear mainemountainbear, Greetings from Houston and thank you for sharing your feedback. It is always a joy for us to see our Conference Attendees enjoying their events and we are delighted that as a whole, you found our hotel an ideal host for those that you attended. While we are pleased that you found our Banquet and Front Desk team...

Metuchen, New Jersey
Reviewed 1 week ago

I like the people who worked at the hotel and the room was good. There were two things that could be improved. The restaurant was good for breakfast. Went there for dinner and thought the menu was limited. Our server recommended the chicken and that was good. There was nothing else on the menu that we wanted to come back...

Review collected in partnership with this hotel
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Thank stushloss
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear stushloss, Greetings from The Galleria and thank you for sharing your review. It always delights us to read when our Royal Sonesta colleagues have made such an impression and we are thrilled to learn that everyone made you feel so welcome. We appreciate your comments regarding ARA, and while we regret that the menu may not have been your...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Casual sophistication with modern appeal are what you’ll find at the Royal Sonesta Houston Galleria. Our AAA-rated Four Diamond property is at the heart of it all with dining and entertainment all within close reach. A premier destination among area hotels, Houston Galleria is yours to explore when you stay with us. Settle into our Galleria hotel in any one of the 485 freshly revamped guest rooms and suites—all thoughtfully appointed with your comfort in mind. Host a meeting, throw a gala or say “I do” with over 50,000 flexible square feet to choose from—an ideal spot for hotels near the Galleria in Houston, TX. Wind down with a cocktail at Axis Lounge or indulge in the globally inspired, locally wired fare at ARA restaurant. From the laid-back atmosphere and state of the art amenities to fine dining and location, our hotel in Houston Galleria is the perfect place to work, gather, rest or retreat. It’s all here at the Royal Sonesta Houston Galleria hotel. ... more   less 

Additional Information about Royal Sonesta Houston Galleria

Address: 2222 West Loop S, Houston, TX 77027-3502
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $176 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Sonesta Houston Galleria 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Sabre Hospitality Solutions, HotelsforEveryone, Travelocity and Jetsetter so you can book your Royal Sonesta Houston Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Houston Hotel Houston
Houston Intercontinental
Hotel Style:
#9 Luxury Hotel in Houston
#14 Business Hotel in Houston
#34 Romantic Hotel in Houston
#48 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Royal Sonesta Houston Galleria staff and other travellers.
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Questions? Get answers from Royal Sonesta Houston Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms that face the nearly relentless I-610 traffic noise.”
 of 5 bubbles mainemountainbear, 16 Mar 2017 | Read review
“All of the rooms are spacious and comfortable. We've been staying here the last 3 years and have always been extremely pleased with the rooms and service.”
 of 5 bubbles SheriA493, 7 Mar 2017 | Read review
“City view rooms are great - but they all are great.”
 of 5 bubbles P2746CGjohnh, 4 Mar 2017 | Read review
“My room was great!”
 of 5 bubbles 312kristined, 28 Feb 2017 | Read review
“Higher floor was quiet.”
 of 5 bubbles bohemian1119, 27 Feb 2017 | Read review
5 of 5