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Residence Inn Houston Northwest/Willowbrook

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Traveller (38)
Room & Suite (20)
Dining (1)
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Overview
  • Excellent58%
  • Very good24%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
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Offers from Residence Inn Houston Northwest/Willowbrook
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Offers from Residence Inn Houston Northwest/Willowbrook
Special Offer: Member Rates
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (114)
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All reviewsfull kitchenfront desk young ladyhand weightsbasketball goalfire pitan extended period of timemorning breakfast isone bedroom suiteon a daily basisrooms were very cleanthe general managersmall kitchenlong stayextended staystayed for nightsdesk staffliving area
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41 - 45 of 103 reviews
Reviewed 31 July 2014

I from China and come to Houston for work - I experience bad service around 11:20 P.M. - 11:35 P.M. after call 4 times and girls hang up on me, when I ask for towel be take to room. 2 girls from front desk refuse...More

6  Thank ZhangWSamsung
Response from martha h, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 26 December 2014

Dear Guest, First of all thank you for staying at the Residence Inn Willowbrook, I would like to apologize for the inconvenience you experienced at the hotel. Our guests are our priority and we appreciate all the feedback and comments. Please let us know if...More

Reviewed 24 June 2014

Our family of 5 stayed here while visiting family in the Houston area. Every residence inn we've stayed in has been wonderful, and this one is no exception. Very clean. Super nice staff on duty. Felt safe. Quiet. No concerns or problems during our stay....More

Thank jpshirkey
Response from martha h, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 15 July 2014

Thank you for such a great review, we appreciate every feedback that help us improve the quality of your stay. We look forward to your next visit! Regards, Angie Hernandez

Reviewed 17 June 2014

The hotel is perfectly located close to the highway and restaurants. Not to mention the rooms are the fantastic apartment style with; bedroom area, living area, office area, full kitchen, fireplace, and bathroom/closet. The fitness center could use a bit of work. Very few dumbells,...More

Thank BJ D
Response from martha h, Manager at Residence Inn Houston Northwest/WillowbrookResponded 20 June 2014

Thank you for all your comments! We truly love hearing all our guest's feedback. We look forward to being your hotel in the Houston area for your travel needs. Angie Hernandez

Reviewed 19 May 2014

As a returning customer for about the tenth time, visiting from Germany I have to say: its still a great place to stay. Verry convinient area, very nice location with great warm and welcomming staff. It´s all like it should be at a" home away...More

Thank Ralph H
Reviewed 18 March 2014

We brought a school group here from out of town. The staff handled our reservations well, took care to prepare enough keys for each student, and offered roll aways for each room. We had a mix up on the credit card charge (changed after reserving)...More

Thank Debbie W
Response from martha h, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 19 March 2014

Debbie, Thank you for the wonderful comments! I am glad they took care of the credit card mix up. We look forward to your next stay with us :) Martha

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Indoor pool
Details
Price range
US$105 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (38)
Room & Suite (20)
Dining (1)
Questions & Answers
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JulesCal
27 April 2015|
Answer
Response from Abby O | Property representative |
Thank you for your feedback JulesCal. We apologize for the inconvenience that you have experienced with us; All guest feedbacks are very important to us as we take these as learning tool to prevent future guests from... More
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Votes
Room Tips
"Stay on top floor to avoid hotel elephants, even number rooms"
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"Any room really . Id say Front rooms have good view and back rooms not sure on middle. We never stay in..."
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"I stayed on the first floor, laundry was on 2nd."
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"Don't get rooms at the end of the hall way."
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