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All reviewsfull kitchenfront desk young ladyhand weightsbasketball goalfire pitan extended period of timemorning breakfast isone bedroom suiteon a daily basisrooms were very cleanthe general managersmall kitchenlong stayextended staystayed for nightsdesk staffliving area
I from China and come to Houston for work - I experience bad service around 11:20 P.M. - 11:35 P.M. after call 4 times and girls hang up on me, when I ask for towel be take to room. 2 girls from front desk refuse...More
6 Thank ZhangWSamsung
Response from martha h, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 26 December 2014
First of all thank you for staying at the Residence Inn Willowbrook, I would like to apologize for the inconvenience you experienced at the hotel. Our guests are our priority and we appreciate all the feedback and comments. Please let us know if...More
Our family of 5 stayed here while visiting family in the Houston area. Every residence inn we've stayed in has been wonderful, and this one is no exception. Very clean. Super nice staff on duty. Felt safe. Quiet. No concerns or problems during our stay....More
Response from martha h, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 15 July 2014
Thank you for such a great review, we appreciate every feedback that help us improve the quality of your stay.
We look forward to your next visit!
The hotel is perfectly located close to the highway and restaurants. Not to mention the rooms are the fantastic apartment style with; bedroom area, living area, office area, full kitchen, fireplace, and bathroom/closet. The fitness center could use a bit of work. Very few dumbells,...More
Thank BJ D
Response from martha h, Manager at Residence Inn Houston Northwest/WillowbrookResponded 20 June 2014
Thank you for all your comments! We truly love hearing all our guest's feedback. We look forward to being your hotel in the Houston area for your travel needs.
As a returning customer for about the tenth time, visiting from Germany I have to say: its still a great place to stay.
Verry convinient area, very nice location with great warm and welcomming staff.
It´s all like it should be at a" home away...More
We brought a school group here from out of town. The staff handled our reservations well, took care to prepare enough keys for each student, and offered roll aways for each room. We had a mix up on the credit card charge (changed after reserving)...More
Thank Debbie W
Response from martha h, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 19 March 2014
Thank you for the wonderful comments! I am glad they took care of the credit card mix up. We look forward to your next stay with us :)
Thank you for your feedback JulesCal. We apologize for the inconvenience that you have experienced with us; All guest feedbacks are very important to us as we take these as learning tool to prevent future guests from... More
Thank you for your feedback JulesCal. We apologize for the inconvenience that you have experienced with us; All guest feedbacks are very important to us as we take these as learning tool to prevent future guests from experiencing an unsatisfatory stay. Once again thank you for your time in sharing the feedback. Have a great week!
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"Stay on top floor to avoid hotel elephants, even number rooms"