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Residence Inn Houston Northwest/Willowbrook

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Residence Inn Houston Northwest\/Willowbrook
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102 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Houston Northwest/Willowbrook
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Showing 92: English reviews
Houston, Texas
Reviewed 15 August 2013

Moving to Houston and have 2 months in a hotel. I started in another for 2 nights, then moved to the Residence Inn - I plan to stay here for the rest of the 2 months. Location is good - right across the street from a mall, and walking distance (1/2 mile) from several restaurants and bars. Staff is very...

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Helpful?
2Thank stevek66-2
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Steve, Thank you so much for the great comments! We would love to help in anway that you or your wife may need while with us for the next couple of months! Thanks, Martha

Houston, Texas, United States
Reviewed 12 August 2013

Honestly the hotel it self was pretty good, but the service on the other hand was terrible. Any request that was made was scoffed at and was treated as an inconvenience and a waste of their time. I was truly shocked that such a nice hotel had such a rude front desk staff morning.

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Helpful?
3Thank LMZTravel
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear LMZTravel, I am truly embarassed by the way you may have been treated while a guest at the Willowbrook Residence Inn. As you can see most of our comments are great regarding the staff and we strive to provide excellent service. If you would like to discuss this and we could resolve the issue that you had please contact...

Argyle, Texas
Reviewed 8 July 2013 via mobile

We used Marriott points to stay during a baseball tournament. Gina, the front desk auditor and Angie the manager were absolutely wonderful about meeting and surpassing all of our needs and expectations. The room we got was perfect, clean and definitely family friendly. Service is not a thing of the past if you go to the right places. Well never...

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Helpful?
Thank TexasTravelette
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Wow! What a great comment! We appreciate the positive feedback! Also, Gina and Angie are wonderful as you mentioned! We look forward to having you back! :)

Corpus Christi, Texas
Reviewed 28 May 2013

I recently completed 2 stays at this hotel within the past 2 weeks. The staff is fantastic, very friendly and offered to meet our every need. Breakfast was good. It seems like every day they have a couple new things available for breakfast. They even had Eggs Florentine which I thought were delicious (it was my first time eating them)....

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Helpful?
Thank SueC810
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you so much!! We are very happy you enjoyed your stay and please come back soon!

New York City, New York
Reviewed 20 April 2013

I was detailed to Houston for 90 days for a work related detail.  I stayed at this hotel and was made to feel like I was at home.  The staff were all polite and courteous.  They knew my name and always greeted me in a welcoming manner.  It was always refreshing to come back from a day at work and...

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Helpful?
Thank jawalker1818
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank You so much Mr. Walker!! We loved your cheesecake you sent us!!! Come visit us again soon!

Pittsburgh, Pennsylvania
Reviewed 10 April 2013 via mobile

What a pleasant surprise to actually be treated as a welcome guest from the moment of check in to check out. The reception staff were outstanding and made every effort to make my short stay pleasant. Location was great, mall, food, full gym.. I will be going back.

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Helpful?
Thank Rob A
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for the comments!! We hope you will come back soon!

Houston, Texas
Reviewed 28 March 2013

My family had a flood in our home. Our insurance company placed us in the Residence Inn Willowbrook when we first arrived we were amazed at the greeting, we received homemaide cookies from a staff member as soon as we arrived. Our room was amazing clean and beautiful 2 bedroom 2 bathroom with a livingroom and a full kitchen. It...

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Helpful?
1Thank kbolden1031
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you so much Mrs. Bolden!! Your family was such a pleasure to have at our hotel and we truly miss you all! :)

Fairfax, Virginia
Reviewed 22 February 2013

I am in Houston 3 days a week for an extended period of time. Believe me, business travel is not the glamorous life most would like to believe. Long hours, infrequent meals, the absence of loved ones, etc. etc., make for some long weeks. Fortunately, the management and staff at the Willowbrook Residence Inn bridge some of these gaps. Always...

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Helpful?
Thank Bob C
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you so much Mr. Carlin!! We enjoy having you here every week! You brighten our days each week! :)

Marble Falls, Texas
Reviewed 14 February 2013

We have stayed several times in the last few months. The most recent was during the Houston RV Show. We stayed 1 week. Our room was clean and comfortable. All the employees were nice and friendly. We are managers at Sunset Point RV Resort in Marble Falls, Texas, and Residence Inn Willowbrook felt like home! Thanks, Ed and Carol Robinson

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Helpful?
Thank Carol R
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank You Ed and Carol!! Next time I am near Marble Falls I will come by the RV Resort! :)

Canberra, Australia
Reviewed 1 February 2013

I stayed here with my mum and two kids on a Houston shopping trip. The front desk staff were wonderfully friendly and helpful and we felt welcome from the moment we walked in. Great location for shopping and not far from premium outlets. We will definitely be back. Thank you.

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Helpful?
Thank beccra83
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for the comments!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Houston Northwest/Willowbrook

Address: 7311 W Greens Rd, Houston, TX 77064-1137
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $111 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Northwest/Willowbrook 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Houston Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Houston Northwest/Willowbrook staff and other travellers.
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Questions? Get answers from Residence Inn Houston Northwest/Willowbrook staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just know there seems to be a difference between 'studio' and 'suite'”
 of 5 bubbles Harwood-AT, 30 Nov 2016 | Read review
“Get a high floor”
 of 5 bubbles Janie4359, 29 Jun 2015 | Read review
“Top floor with view of creek.”
 of 5 bubbles txlineman, 17 Mar 2015 | Read review
“Make sure room with towel in it before day staff leave. 確保室內用毛巾在它之前一天的工作人員離開”
 of 5 bubbles ZhangWSamsung, 30 Jul 2014 | Read review
“Choose a room on the back side of the hotel to have a better view and less noise. Not that there was much noise to begin with.”
 of 5 bubbles 181bjd, 17 Jun 2014 | Read review
5 of 5