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Everything was great. Valet was quick and easy, check in was quick. The room was roomy and clean. Breakfast was very good. The fitness center was small and cramped but all the equipment worked. There was construction happening but it didn't cause any disruptions.
Stayed at this hotel for 2 weeks while on business in Houston. I like Residence Inns: having a full kitchen and the semblance of an apartment (separate bedroom, sitting area) makes it easier to be away from home. Most Residence Inns are laid out the...More
1 Thank Richard T
Response from Kathy J, Manager at Residence Inn Houston Downtown/Convention CenterResponded 4 weeks ago
Thank you for taking the time to review our hotel. We greatly appreciate feedback such as your to use as training opportunities with our team. I will be sharing your review with my entire housekeeping team to ensure this is an isolated incident and that...More
We stayed at this hotel for three nights. The rooms are large and very accommodating. Overall the hotel is good, including the location in downtown. The rate for the room is good, and it is supposed to include a complimentary hot breakfast. That's where I...More
2 Thank John C
Response from Kathy J, Manager at Residence Inn Houston Downtown/Convention CenterResponded 5 January 2018
Thank you for taking the time to leave us a review. I apologize about the issues you experienced with the staff during your stay. I will be sharing your review with the team to use a teachable opportunity with them. Please feel free to email...More
With 3 teenagers, we enjoyed having 2 bedrooms/2 bathrooms and a sofa bed. Plenty of space and TVs for everyone. Enjoyed that is is a historic building and the location was excellent. Quick walk to the Toyota Center with no problems. Breakfast was good and...More
1 Thank CKing2012
Response from General M, General Manager at Residence Inn Houston Downtown/Convention CenterResponded 29 December 2017
Thank you for taking the time to share your experience with us! We are glad to hear the positive feedback regarding your five star trip to Residence Inn Houston Downtown/Convention Center. We look forward to welcoming you back again on your next trip.
Great experience, comfortable bed, friendly staff, very accommodating! No reason to eat out for breakfast, very nice spread. Couple evening they had social hour with drinks and food. Wish they had a policy for guest doing laundry that after 2 hours if you don’t get...More
1 Thank hlhewitt
Response from General M, General Manager at Residence Inn Houston Downtown/Convention CenterResponded 27 December 2017
Thank you for staying with us and providing your feedback. We appreciate the great review. Positive feedback empowers us. Our staff takes great pride in what they do and I will share this great feedback with them. We are esteemed you had a pleasant stay....More
I would beleive so, as this hotel is brand new in a wonderfully historic building. I dont recall see one though. Lots of closet space. Just the front desk. Not usually a fan of Residence Inn, this one us outstanding.
If you have more than 2 or more passengers a Taxi or Uber are cheapest. If you are traveling alone, a Super Shuttle ride is slightly less expensive but you may have to stop at multiple hotels which will take longer to get to... More
If you have more than 2 or more passengers a Taxi or Uber are cheapest. If you are traveling alone, a Super Shuttle ride is slightly less expensive but you may have to stop at multiple hotels which will take longer to get to downtown. A Taxi or Uber is your best option to get to the cruise terminal.