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The Westin Houston Downtown

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#28 of 499 Hotels in Houston
Certificate of Excellence
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The Westin Houston Downtown
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374 Reviews from our TripAdvisor Community

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Showing 365: English reviews
Level Contributor
265 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 days ago NEW

If you are in Houston on business or wish to be near the city's downtown landmarks or nearby the sports action, this is an excellent choice. The Astros or across the street in Minute Maid Park, the Rockets in the Toyota Center close by.

Thank warren D
Baltimore, Maryland
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW via mobile

Hotel was very nice and updated. The staff was helpful and accommodating but stiff. I enjoyed the southwest egg roll at the bar which also serves a decent drink (not to weak but not to strong). Pretty quiet during my stay even with a wedding happening. Overall great stay.

1 Thank Jaste13
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 days ago NEW

This hotel attracts a largely business-traveler crowd, so staying there Thanksgiving week was very quiet. We got attentive, welcoming service from the valets, front desk (shout out to Rudy!) and the lovely lobby bartender who told us about the property owner on the tv show Billionaire Buyer. We were upgraded to a nice room on the second floor, which surprised... More 

1 Thank Sarah D
Celina, Texas
Level Contributor
449 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 1 week ago

I stayed here for business in November 2016. I was entertaining a customer the night I was in town, and needed assistance in arranging transportation. I worked with Kyle Roberts at the concierge desk, and he made sure to arrange for a reliable, friendly ride to/from the event. He took care of the small details like ensuring the driver and... More 

1 Thank So_It_Goes_16
Level Contributor
139 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

Nice place to stay , comfortable feel ! Easy to get in and out ... Good parking . Helpful and friendly staff. Nice size rooms quiet and comfortable One of the better hotels in America ! I highly recommend staying here

2 Thank Robert T
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

Consistency in quality and comfort. Friendly and accommodating staff. Everything you need on site. While those three statements are simple, they make for a successful business trip every time. I often stress when business travelling for the little things, but not here. The staff caters to your every need, whether it's a late night, last minute car service (not taxi)... More 

1 Thank UnthinkBren
Hamburg, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

I'm from Germany and have been more than 25 times in the States. This hotel is the worst I've ever been. Welcome reception at check in was unfriendly. Such an expensive hotel charges extra 9.99$ per day for WIFI in the room. They refused a 30 minutes later check out without any reason. I can't recommend this hotel at all.

2 Thank schmidtfranz20
Saltash, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

We are two ladies of a certain vintage taking our first trip to USA, our room was very clean, comfortable and large enough to accommodate both of us. The staff as a whole could not have been more helpful, friendly and courteous, especially our server Lalo who made our evening meal the highlight of our two weeks stay. We were... More 

1 Thank Jeanette M
Madison, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

The room was comfortable and clean, although there were no towel bars in the bathroom, not even for the hand towel. Thought that was odd. The restaurant was good and the price was reasonable. Our server, Lalo, was attentive and wonderful!

1 Thank Linda W
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

We arrived yesterday and decided to unwind with drinks downstairs at the hotel bar. Sofia was our bartender and she is now our friend! Excellent service and very personable. The hotel is clean and staff even surprised me and my wife with birthday cake in the room!

Thank Scott F

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  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Houston Downtown,formerly Inn at the Ballpark, is conveniently located near many of Houston's attractions including George R. Brown Convention Center, Discovery Green (one of Houston's most visited parks), and for fans of the arts, The Hobby Center for the Performing Arts and the Houston Symphony. Treat yourself to a baseball game at Minute Maid Park, a concert at the Toyota Center, or a soccer match at the BBVA Compass Stadium - all located within blocks of our downtown Houston hotel.Our goal is that you leave our Houston Downtown hotel feeling better than when you arrived - stay on top of work in the business center, power up at your pace in our Westin Workout Fitness Studio, or eat well in our award winning restaurant, Vic & Anthony's. Enjoy traditional charm and inspiring views in any of our 200 guest rooms and suites, featuring 14' ceilings and ceiling fans. Work at the modern desk or relax on the leather furniture. Get a blissful night’s rest on your Westin Heavenly Bed®, and refresh with premium bath amenities. ... more   less 

Additional Information about The Westin Houston Downtown

Address: 1520 Texas St, Houston, TX 77002-3626
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: $209 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Downtown 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Inn At The Ballpark Hotel Houston
Hotel At The Ballpark
At The Ballpark Houston
Hotel Style:
#16 Luxury Hotel in Houston
#64 Romantic Hotel in Houston
#75 Family Hotel in Houston
#109 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Downtown staff and other travellers.
8 questions
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Questions? Get answers from The Westin Houston Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a top floor room.”
 of 5 bubbles warrenD190, 1 Dec 2016 | Read review
“Higher Floor”
 of 5 bubbles So_It_Goes_16, 21 Nov 2016 | Read review
“Rooms facing Church would be quieter as church bells ring every day at 6am.”
 of 5 bubbles 280jeanettem, 13 Nov 2016 | Read review
“not on floors overlooking bar/lobby area”
 of 5 bubbles lindawZ885SS, 9 Nov 2016 | Read review
“Ask for a high floor room”
  • Shower and toilet
  • Early morning church bell tolls
  • large counter area with one sink, bathtub behind the curtains
  • Heavenly bed
  • Large room with a sofa bed
 of 5 bubbles Jamie575, 8 Nov 2016 | Read review
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