The Westin Houston Downtown

The Westin Houston Downtown

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The Westin Houston Downtown
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Avg. S$336 /night, 10/4 - 10/5
S$627
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S$473
per night
S$319
per night

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About

4.5
#18 of 542 hotels in Houston
4.6 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Live the city pace when you stay at the Westin Houston Downtown. Located across the street from Minute Maid Park The Westin Houston Downtown offers meaningful amenities and energetic spaces. Keep yourself well-nourished with delicious on-site dining options. Our fitness center provides free weights and cardio equipment to help you maintain your fitness routine. Our modern, pet-friendly rooms and suites include ceiling fans to circulate fresh air, sofa beds and additional space to spread out when in Houston. Comfortable living areas help you optimize your downtime and spacious bathrooms provide a revitalizing retreat. Whether you are in town for work, play or both, come stay at our pet-friendly hotel in Houston and thrive.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Paid private parking on-site
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Vending machine
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quiet
Green
Languages Spoken
English
Hotel links

Location

1520 Texas Avenue, Houston, TX 77002-3626
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 76 out of 100
76
Hobby Airport
14.6 km•
See all flights
George Bush Intercontinental Airport
25.7 km•
See all flights
4.5
4.5 of 5 bubbles1,158 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled near Minute Maid Park, The Westin Houston Downtown is renowned for its cleanliness and spacious rooms, complete with modern amenities and ceiling fans, as many travelers have noted. The hotel's atmosphere is vibrant, with live music and a bustling bar scene that, while popular, can contribute to noise in nearby rooms. Guests laud the professional staff and the hotel's welcoming vibe, although some have expressed concerns over the value, citing expensive valet parking and challenges in problem resolution.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Professional
Amenities
Well-appointed

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1,158Review19Q+A100Room tips
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Detailed Reviews
Steven W wrote a review Mar 2020
La Quinta, California
5.0 of 5 bubbles
I have stayed here before and despite being very weak on Marriott Elite recognition, they run a good ship. The rooms are spotless, ceiling fans enhance the climate, sheets are crisply ironed, front desk and valet very friendly. The breakfast Buffett is also very tasty and inexpensive.
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ChristineZ552, General Manager at The Westin Houston Downtown
Responded 9 Mar 2020
Dear Steven W, Thank you for taking the time to share your feedback after your most recent stay with us. We are delighted to learn that you appreciate all the hard work our housekeeping team does to deliver on guest expectations and the hospitality received at our front desk and valet. We will certainly use your comments to continually improve the experience we offer all of our guests. Please come and see us again soon so we can make sure you enjoy an even better stay. Sincerely, Chris Ziadie General Manager
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girls2belize2016 wrote a review Feb 2021
Houston, Texas
5.0 of 5 bubbles
This hotel provided 5-star service to their guests each of the 5 days I stayed during Houston's snow storm last week. The hotel never lost power, despite the city of Houston and state of Texas didn't have any. They had water throughout our stay, and provided generous amounts of bottled water to guests when the city was under a boil water notice. Each day their Chef cooked a yummy, hot breakfast and a culinary feast for dinner- food was not to be found anywhere in the city but The Westin Houston Downtown came through like no one else could! I also had 2 dogs staying at the hotel, as did most other guests. As one of the few dog-friendly hotels, it was so heartwarming that this property welcomed dogs. The hotel GM was consistently in the hotel lobby, greeting guests by name and offering any assistance. The only way you can go wrong is by not choosing to stay at this hotel!
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Date of stay: February 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Sciberras, General Manager at The Westin Houston Downtown
Responded 25 Feb 2021
Thank you for your wonderful review! Our entire team worked very hard to make sure everyone was comfortable during the snow storm. We were happy to accommodate everyone we could.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
princess3182 wrote a review Jul 2021
Timonium, Maryland
5.0 of 5 bubbles
We flew into town just for one night for an Astros game. You CAN NOT find a better location because Minute Maid Park is literally right across the street. We arrived really early in the day and were pleasantly surprised to find that our room was actually already prepared. The front desk personnel were super pleasant and happy to answer questions and help in any way that they could. Be prepared to spend $44 for valet parking. There are several other parking lots in the areas but I'm not sure about their overnight parking policies so we decided to just use the valet. The room was clean and modernly decorated. The bed was heavenly! I haven't slept that well in a long time! You'll have plenty of outlets and usb charging ports. The thermostat is digital and we were so happy to find that we were able to get the room cool enough to our liking. (Texas in June is HOT y'all!!!). We had people on both sides of our room but didn't hear anything through the walls so yay for that! The only noise we heard was street noise like sirens, traffic and the like. We booked a basic king room. The bathroom isn't huge and there's one sink but it's adequate. There was enough living space. There is a small fridge, an iron and hairdryer. Basic toiletries were also available. We did not eat or drink at this hotel so I cannot comment on that. The gym is small and in the basement. You'll find several treadmills, some free weights and a few kettle bells. This hotel does NOT have a pool. For our needs, this was a perfect option. If we decided to go to another game, we would stay here again.
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Date of stay: June 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Sciberras, General Manager at The Westin Houston Downtown
Responded 6 Jul 2021
Thank you for your review. Glad to read that our location and hotel was perfect for your needs. We look forward to hosting you again when your travels bring you back to town. Go Astros!!
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Rebeca R wrote a review Dec 2019
Houston, Texas
1.0 of 5 bubbles
So disrespectful and unconcerned with their guest. Staff repeatedly hung up on me when trying to get basic information on how to get back to hotel by provided shuttle service, manager was unbothered by employee's behavior, refused to provide basic answers on shuttle times and locations. If you stay here expect no customer and no direction to where any alleged hotel amenities may be offered, if at all. One of the worse experiences I've ever had at any hotel/motel. You are better off at a hostel, or on the street. Stay away.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ChristineZ552, General Manager at The Westin Houston Downtown
Responded 2 Jan 2020
Dear Rebeca R, Thank you for your feedback. We are saddened to learn of your experience and will be reviewing the call to better understand the situation. Sports Monkey provided the shuttle for your event on New Years Eve and unfortunately, we did not have anyway to communicate with their drivers directly. Rest assured we will discuss your concerns with the teams on this matter to improve the communication between venues, transportation and the property. Your feedback is important to us and if you would like to discuss it further, my email is cziadie@westinhoustondowntown.com and my direct line is 713.315.8301. We know we can do better and would appreciate the chance to impress you going forward. Sincerely, Chris Ziadie General Manager
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STLvagabond wrote a review Sept 2021
St. Louis, MO
3.0 of 5 bubbles
Recently stayed here for a night to attend two Astros games (night game and day game). The hotel is like a 2-3 minute walk from stadium entrance, which is fantastic.

I don't think I'd stay here again though. Here's why. I paid almost $300 for a special package rate on their website for a jr. suite with a 6pm checkout and including a $10 F&B credit. It's called the "work anywhere" rate or something like that.

When I checked in, I asked the front desk lady to confirm my 6 p.m. checkout and she had no idea what I was talking about even after I explained that I booked a rate with a 6 p.m. checkout. She had never heard of that rate/benefit and wanted me to find a booking email that proved that. She did say my booking reflected a late checkout but not a 6 p.m. checkout.

We eventually resolved this and she and her co worker found that yes, I was entitled to a 6pm checkout and $10 F&B credit under the rate I booked. I asked her to program they keys so they would work until 6 pm the next day. She said this wasn't possible, I'd have to come back the next day after noontime and ask for the keys to be re-programmed. That was only a minor annoyance, as fortunately there was no line at the front desk the next day when I had to stop by to re-program the keys.

The room itself was well appointed, large, great shower and towels, etc. BUT it had virtually no natural light because it was a 3rd floor room with the windows overlooking the interior of the hotel atrium. The only natural light was from the atrium skylight ten floors above the room. For almost $300, I generally expect a room to have a window to the outside world and not be located over a slightly noisy lobby bar.

I bought $12 of items at the lobby coffee shop. When I checked out, I was handed a receipt charging me for those items with no $10 F&B discount. Despite having confirmed the benefits at check in, I had to "remind" the check out guy to give me the $10 F&B discount. I would suggest they stop offering the "work anywhere" package if their system is not capable of automatically applying the benefits without the guest having to argue/beg for those benefits at the front desk.
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Date of stay: September 2021
Room Tip: Ask for an exterior room with natural light, some rooms only have windows to the interior atrium
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Sciberras, General Manager at The Westin Houston Downtown
Responded 10 Sept 2021
Thank you for taking the time to write a review about your experience. Your feedback not only helps us get better but helps identify areas of opportunity to coach our team. We are addressing the package you booked and ensure we are executing on the items. If you have a moment to contact me to discuss further I would like to get a chance to personally apologize for the challenges you encountered. My phone number is 713-315-8301.
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bombaygiri wrote a review May 2020
5.0 of 5 bubbles
This was not a typical hotel stay. My daughter had just undergone a craniotomy and 2 other surgeries at one hospital and we needed a place to stay for two nights before she would be admitted to another hospital for further treatment. Since our home was not yet set up to be handicap accessible, I tried to book a hotel room through another property first which was not open for regular business at that time due to the Covid 19 pandemic. However, the General Manager reached out to their sister property,the Westin Downtown, to see if they could accommodate us. Not only did they have a handicap accessible room available, the General Manager, Chris Ziadie, made sure we were well taken care of. The room was perfect!! It was handicap accessible and located right next to the elevator. Whendy was there to greet us at our late check in and even provided a parking space right in front of the entrance! These ladies went above and beyond with the care they showed us during our stay and I can't thank them enough. We will back for a weekend stay to celebrate when my daughter has finished treatment!!
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Date of stay: May 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ChristineZ552, General Manager at The Westin Houston Downtown
Responded 7 Jun 2020
Dear Bombaygiril, Thank you for sharing your experience. We are privileged we could host you as our guest during these unconventional times and that we were able to exceed your expectations, it was truly a pleasure. We look forward to celebrating along side with you once your daughter has finished her treatments. We hold you and your family in our hearts. Sincerely, Chris Ziadie General Manager
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Llab wrote a review Jul 2022
Denver, Colorado
5.0 of 5 bubbles
Staff at this hotel is awesome
The valet Mr Elias was so friendly & helpful. The wait staff at restaurant was great as well.
Check in was easy & very professional This was my bday wknd , hotel sent cake & champagne to room which was such a lovely surprise
We Always stay at the Westin downtown when we visit Houston or come to Astros games perfect location for going to ballgames
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Sciberras, General Manager at The Westin Houston Downtown
Responded 25 Jul 2022
Thank you for your business and taking a moment to leave a review about your experience at the Westin Houston Downtown. Thank you for choosing to stay with us. We hope you enjoyed your birthday and the game. We look forward to hosting you again the next time your travels bring you to Houston.
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Bill B wrote a review Jul 2021
San Antonio, Texas
5.0 of 5 bubbles
The hotel is right across the street from Minute Maid Park where the Houston Astro’s play. Door to door, it’s less than 100 yards. Great location, especially if it is hot, humid and/or raining. No cabs or transportation needed to go to the baseball games.

Our hotel room faced the park and Texas Street. Even with all the pre and post game crowds and traffic we heard nothing and the room was very quiet. Linens and towels were soft and great. The room, and the whole hotel, we’re absolutely spotless and very clean. Plenty of amenities provided in the room. The hotel elevator can only be accessed with a room key, so the safety issue is very well addressed. Parking is valet, at $40/day with unlimited in and out privilege 24/7. Parking can be difficult downtown, this made it very easy.

The Ballpark Bar in the atrium is a good spot for drinks and food and a place to relax before or after the game. The food prices are reasonable, and in fact, cheaper than some options in the ballpark. You have A/C, a table and sports on a few TV’s. Pro tip: Try the fried pretzel on the appetizer menu. It feeds 4, it’s salty, crunchy and served very hot.

The staff, especially the General Mgr., was on site and made a few passes through the bar and lobby checking patrons to make sure the hotel was providing top notch service. I commented that this was probably the best hotel customer service we have had in sometime at any hotel. If you are going to an Astro game this should be choice #1.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Sciberras, General Manager at The Westin Houston Downtown
Responded 12 Jul 2021
I appreciate you taking the time to give a review about your experience at the Westin Houston Downtown. Glad to see that our location to the Ballpark and food items were a hit. Please feel free to reach out to me the next time you are in the area.
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swhitt0250 wrote a review Jul 2021
Knoxville, Tennessee
3.0 of 5 bubbles
We traveled from TN for my sons to see an Astros game. Proximity to the stadium couldn’t have been better. However, I booked the room with prepay rate which was to include breakfast. My reservation acknowledged 4 people in the room and even charged me “extra person” charges but we only got breakfast for 2 people, even after me speaking to someone about the issue. The accommodations were nice but room had a very squeaky ceiling fan in the area with the sleeper sofa. Not what I expect when I stay at a Marriott property.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Sciberras, General Manager at The Westin Houston Downtown
Responded 26 Jul 2021
Thank you for you review. I would like an opportunity to correct if we made an error on the breakfast package you purchased and what was given to you. Please contact me at my email brian.sciberras@westinhoustondowntown.com Your satisfaction is paramount as we look to deliver a flawless stay to all of our guests. I appreciate your business and hope to host you again if your travels bring you Houston.
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Lily wrote a review Nov 2021
1.0 of 5 bubbles
This is a very bad experience. The valet drove our car out without permission and smoked inside our car. (Photo attached) No towel changing or taking out trash for three days in a row even though I called them each time we left the room.

First, the valet service guy took our car out in the middle of the night, and smoked inside our car. There was cigarette but and ash inside the car the next morning when we got it back from the valet. We contacted the manager and they say they will "investigate" but nobody call us back yet.
Second, they say they will do a quick refresh service everyday to change towels and took out trash, we stayed here for five days and nobody came for three of them. We also scheduled a room cleaning service 24 hours ahead and they forgot it. When we contact the front desk their response was the service guy came and we refused service. This is completely lying bc we were not even at the hotel for most of the day.

Then we scheduled another service for the following day, I even called the front desk to say we are leaving and nobody has changed our towels or cleaned our room for 3 days pls let someone come over. The room was not cleaned at all when we came back.

We were here for a business trip and the company offered us a lot of choices but I picked Westin bc we had quite an enjoyable experience with Westin in other cities before. I will never pick any Westin hotel after this experience. This is a very unprofessional team managing it. Would not recommend to stay here.
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Date of stay: November 2021
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Sciberras, General Manager at The Westin Houston Downtown
Responded 16 Nov 2021
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the valet leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
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…
Catarino C asked a question May 2021
Do you allow pets
Answer from Brian S
3 contributions
Yes we do allow pets
René S asked a question May 2021
Houston, Texas
Howfar is ito walk to minute maid park
Answer from Brian S
3 contributions
Hello. Great news, it is a 30 second walk across the street. And our Hotel bar is open well before and after all games where we have excellent crafted food and beverage options available.
René S asked a question May 2021
Houston, Texas
How far is the walk to minute maid park
Answer from Brian S
3 contributions
Hello Rene. We are a 30 second walk across the street to Minute Maid park.
Sharmin R asked a question Nov 2019
Do they have crib service?
Answer from Brian Sciberras
Yes we do
K E asked a question Jul 2019
Jenks, Oklahoma123 contributions96 helpful votes
Concierge / executive lounge?
Answer from Brian Sciberras
I apologize we do not
Victor S wrote a tip Sept 2024
1 contribution
5.0 of 5 bubbles
"If going to a base ball game at Minute Maid best location to stay. "
Read full review
Discover16095017209 wrote a tip Sept 2024
1 contribution
5.0 of 5 bubbles
"The meals are hearty so you may be able to share, if you are a light eater."
Read full review
Greg H wrote a tip Sept 2024
1 contribution
1.0 of 5 bubbles
"Go to a local bar or restaurant nearby, many within walking distance."
Read full review
Freedom 235 wrote a tip Sept 2024
Texas Gulf Coast, Texas42 contributions13 helpful votes
4.0 of 5 bubbles
"Expect the hotel bar to be crowded on Astros game days. We had a hard time getting a drink as guests of the hotel."
Read full review
KayPea wrote a tip Sept 2024
10 contributions
5.0 of 5 bubbles
"Make sure to plan to hang in the lobby bar after and Astros game!"
Read full review
…
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PRICE RANGE
S$332 - S$623 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
inn at the ballpark hotel houston, hotel at the ballpark, at the ballpark houston
LOCATION
United StatesTexasTexas Gulf CoastHoustonDowntown
NUMBER OF ROOMS
200
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN HOUSTON DOWNTOWN | UPDATED 2024 Hotel Reviews, Price Comparison and 421 Photos (TX) - Tripadvisor

Frequently Asked Questions about The Westin Houston Downtown
Which popular attractions are close to The Westin Houston Downtown?
Nearby attractions include Minute Maid Park (0.2 km), Discovery Green (0.4 km), and Phoenicia Specialty Foods (0.5 km).
What are some of the property amenities at The Westin Houston Downtown?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin Houston Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Houston Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Houston Downtown?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Houston Downtown?
Conveniently located restaurants include Vic & Anthony's Steakhouse, Xochi, and MKT Bar.
Are there opportunities to exercise at The Westin Houston Downtown?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at The Westin Houston Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Houston Downtown offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Houston Downtown?
Many travellers enjoy visiting Bayou Bend Collection and Gardens (6.2 km), Buffalo Bayou Park Cistern (1.9 km), and Sam Houston Park (1.3 km).
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