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Residence Inn Houston-West University

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Residence Inn Houston-West University
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134 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Houston, Texas
Reviewed yesterday NEWvia mobile

Needed hotel close to wedding & this was convenient, easy to park, clean, and a good price. Plenty of space in room. Delivered consistent Marriott quality. With a little more personal touch at check-in could have been a 5 rating. Easy to get to from Reliant Stadium using Buffalo Speedway.

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Helpful?
Thank Txtravelcampmor
Austin, Texas
Reviewed 2 weeks ago

We arrived over 4 hours before check in time, but they had our room ready for us. Front desk staff was very warm and welcoming. The studio room was nice-- however, things could have been a bit cleaner- lots of hair on the couch pillows. Breakfast was also very average- only sugared cereals and the eggs tasted powdered. Potatoes had...

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Helpful?
Thank cyclist6049
Sasha S, Front Office Manager at Residence Inn Houston-West University, responded to this review

Dear cyclist6049, Thank you for taking the time to let us know how your stay was. We are happy to know that you enjoyed your stay and the way our staff treated you. We are looking into improving our breakfast quality and making sure our rooms are in great condition for all guest to stay in. We hope you stay...

Reviewed 2 October 2016 via mobile

Very nice, very clean, stylish and modern. My room looked just like the pictures. I was concerned bc they had just remodeled that I would get an older room. But it was perfect. The kitchen is fully stocked with utensils, serving dishes, and a couple of pots and pans. Also a dishwasher and condiments. The fridge is small but plenty...

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Helpful?
Thank Carrie V
Management response:

Carrie, Thank you for taking the time to let us know how your stay was at out hotel. I am pleased to hear that you had a wonderful stay and I hope we serve you again next time you came back to Houston.

Los Angeles, California
Reviewed 16 September 2016

Room was spotless, bed was comfortable, and feather pillows delightful. The front desk staff were friendly and helpful, and the shuttle driver Arnold was a wealth of information, in addition to being a safe driver and getting me to my appointments timely. Good restaurants nearby, and a grocery if you don't want to go out. Very convenient to have breakfast...

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Helpful?
Thank wyndnskye
Chicago, Illinois
Reviewed 7 September 2016

easy location. close to Rice and hospitals. neighborhood is questionable. rooms are quite spacious, but dated, and could use a thorough cleaning. breakfast was nice, with quite a few options. i'd have to think twice about staying here again.

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Helpful?
Thank 312jeff
Management response:

Thank you for taking the time to give us some feedback about your hotels stay. I am sorry to hear that we did not meet your expectations, I can assure you we will be working hard to ensure our guests are getting the best rooms possible. I hope we get the opportunity to serve you if your travels bring you...

Tulsa, Oklahoma
Reviewed 1 August 2016

I had a business/ sales trip to attend in Houston. We had an event around the corner so I opted to stay with the Marriot Chain. I ended up with a large, large room for the regular rate. It was a small 2 bedroom apartment. Super nice and tons of room for once business traveler! The staff was incredibly nice...

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Helpful?
Thank JeramieOK
Management response:

Hello, Thank you for taking the time for giving us feedback about your hotel stay. I'm am pleased to hear that our staff took care of you and we hope to the opportunity to serve you next time your travels bring you back to Houston, Diana Fernandez Front Office Manager Residence Inn Houston West University

Newton, Massachusetts
Reviewed 24 July 2016 via mobile

The hotel is well situated, and the staff is very friendly. But overall the property is a bit dated, and the room itself was mediocre. It had that musty smell of an old hotel room that desperately needs to be aired out. The bed was loud and creaky. We were there for only one night so it wasn't worth changing...

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Helpful?
Thank crimsonpal
Management response:

Hello, Thank you for taking the time for giving us feedback about your hotel stay. I am very sorry that we did not exceed your expectations. I can assure you we will be working very hard to correct this and hopefully you will give us another opportunity if your travels bring you back to Houston. At your service, Diana Fernandez...

Reviewed 13 July 2016 via mobile

It was our first time bringing our kids to houston & also their first time in a hotel. They loved the breakfast (was too much to choose from...lol), & the pools. The 1 bedroom suite was perfect for us, as the kids had the sofa bed to sleep. The hotel is situated perfectly for a family trip to houston. The...

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Helpful?
Thank Brannon H
Boston, Massachusetts
Reviewed 1 July 2016

We spent three nights at the Residence Inn and were quite satisfied. The 2-room suite was spacious, though we would have preferred a king to a queen-sized bed. The kitchen was well-equipped if you plan to eat in. The AC was a bit noisy but performed adequately. The entire place was clean and bright. There is a small but adequate...

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Helpful?
Thank Edward H
Nashville, TN
Reviewed 19 June 2016 via mobile

The hotel was okay until I found a dead roach on the bath room floor. It was the last night of my stay. Check in was quick and the friendly staff. The hotel was in a good location to restaurants. The pool area was nice, wish they had bigger towels in the pool area.

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Helpful?
1Thank SoleSurvivor_14
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello SoleSurvivor_14, Thank you for making us aware of the issue that you have encountered during your stay. We have taken the liberty of sharing this review with our team so we can learn from it. Please allow us another chance to earn your business that next you are in town.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Make yourself at home at the brand new Residence Inn by Marriott Houston West University. The hotel allows quick access to the world renowned Texas Medical Center, home to MD Anderson Cancer Center, where we offer complimentary shuttle service daily. The hotel is centrally located in the Greenway Plaza - West University area, minutes away from Lakewood Church, Reliant Park, Galleria, world class Museum district, Downtown Houston, Rice University and a variety of upscale restaurants and nightlife. On-site amenities include complimentary hot breakfast daily, Social Hour, outdoor pool/whirlpool, exercise room, library with books, Sportscourt and complimentary high speed internet access in all suites. The hotel is conveniently located 1 mile from the Metro light rail. You can count on Residence Inn by Marriott West University to exceed your expectations. ... more   less 

Additional Information about Residence Inn Houston-West University

Address: 2939 Westpark Dr, Houston, TX 77005-4222
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $138 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston-West University 3*
Number of rooms: 120
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Also Known As:
Residence Inn Houston West University Hotel Houston
Houston Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn Houston-West University staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for room on an upper floor”
 of 5 bubbles cyclist6049, 21 Nov 2016 | Read review
“If the pricing is the same, ask for the larger room. I really enjoyed it feeling like a residence! (Two bedroom, two bath, etc).”
 of 5 bubbles JeramieOK, 1 Aug 2016 | Read review
“Good Location, Friendly Staff, Good Breakfast”
 of 5 bubbles mohanj338, 11 Jun 2016 | Read review
“higher floors more less noise”
 of 5 bubbles RosalindB117, 9 May 2016 | Read review
“Go to a different hotel”
 of 5 bubbles 613kathrynh, 18 Apr 2016 | Read review
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