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Residence Inn Houston-West University

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137 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Houston-West University
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Showing 131: English reviews
Newton, Massachusetts
Reviewed 24 July 2016 via mobile

The hotel is well situated, and the staff is very friendly. But overall the property is a bit dated, and the room itself was mediocre. It had that musty smell of an old hotel room that desperately needs to be aired out. The bed was loud and creaky. We were there for only one night so it wasn't worth changing...

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Helpful?
Thank crimsonpal
Management response:

Hello, Thank you for taking the time for giving us feedback about your hotel stay. I am very sorry that we did not exceed your expectations. I can assure you we will be working very hard to correct this and hopefully you will give us another opportunity if your travels bring you back to Houston. At your service, Diana Fernandez...

Reviewed 13 July 2016 via mobile

It was our first time bringing our kids to houston & also their first time in a hotel. They loved the breakfast (was too much to choose from...lol), & the pools. The 1 bedroom suite was perfect for us, as the kids had the sofa bed to sleep. The hotel is situated perfectly for a family trip to houston. The...

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Helpful?
Thank Brannon H
Boston, Massachusetts
Reviewed 1 July 2016

We spent three nights at the Residence Inn and were quite satisfied. The 2-room suite was spacious, though we would have preferred a king to a queen-sized bed. The kitchen was well-equipped if you plan to eat in. The AC was a bit noisy but performed adequately. The entire place was clean and bright. There is a small but adequate...

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Helpful?
Thank Edward H
Nashville, TN
Reviewed 19 June 2016 via mobile

The hotel was okay until I found a dead roach on the bath room floor. It was the last night of my stay. Check in was quick and the friendly staff. The hotel was in a good location to restaurants. The pool area was nice, wish they had bigger towels in the pool area.

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Helpful?
1Thank SoleSurvivor_14
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello SoleSurvivor_14, Thank you for making us aware of the issue that you have encountered during your stay. We have taken the liberty of sharing this review with our team so we can learn from it. Please allow us another chance to earn your business that next you are in town.

Boston, Massachusetts
Reviewed 11 June 2016

When I moved to Boston to Houston, I stayed in this hotel for 30+ days which was sponsored by my employer for initial days to settle down in Houston. In summary, I liked this place for its location, very very friendly front desk staff, general manager, good breakfast, nice shuttle service. Twice hotel GM dropped me at my office when...

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Helpful?
Thank Mohan J
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello Mohan J, Thank you for the music to our ears! Great to see the review and we have shared it with our team! We hope to earn your business again when you are back!

Jenerette
Reviewed 9 May 2016

We enjoyed staying here. The location was perfect since everything we needed and wanted to do was not very far. The staff were very friendly and always eager to assist. Also, the rooms were clean and not too cold or too hot. I would stay here again when in the area.

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Helpful?
Thank Rosalind B
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Thank you so much for the kind words and review! Please come back and see us again!

Boston, Massachusetts
Reviewed 8 May 2016

excellent location, friendly staff who goes above and beyond to help. I stayed here with my 3 yrs old son, the hotel staff were helpful beyond words,MY son really loves the front desk people,Jasmine ,who calls my son My baby ,Abby,James, ,Gorothy and few others whose name I missed to take,they were very accommodating,they readily print pictures for my son...

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Helpful?
Thank Rohini S
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello! Hope all is well with your new home! we all miss you! come back and visit us when you have a chance! All of us would love to see you again!

houston
Reviewed 25 April 2016

We always enjoy staying at this location or the Courtyard in the same parking lot. It is walking distance (less than 1 mile) to the Rice Village and numerous restaurants and stores. The renovations have made this hotel even better. The room was arranged well and very comfortable.The staff was very friendly and welcoming and was eager to answer any...

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Helpful?
Thank ccaaa
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello ccaaa, Thank you for the wonderful review! Glad to see that you have enjoyed our newly-renovated rooms at Residence Inn Houston West University! Come back and see us again!

Frederick, Maryland
Reviewed 18 April 2016

I stayed here for 15 days for work recently. The staff is very friendly. However, the motel is not well maintained. During my stay... 1) Upon check-in, I noticed that a previous guest had missed the trash can under the sink with a full cup of coffee. There was coffee spilled and dried all over. I thought the cleaning staff...

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Helpful?
Thank Kathryn H
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello Kathryn, Please accept my sincere apologies for the inconvenience. I have taken the liberty of addressing each issue with our team as well. We understand the experience is not up to your expectations. Please allow us to properly address each issue with each team member. I hope we can earn your business again in the future. Sincerely, Yoyo Pan

Houston, Texas
Reviewed 12 April 2016

I've always underestimated this hotel, but after a recent stay I won't do that anymore. The customer service here is above average, the free breakfast was above average, and the rooms (recently remodeled I hear) are above average. This is an above average hotel in close proximity to the medical center, NRG (Texans Stadium), downtown Houston, the Galleria, restaurants, Rice...

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Helpful?
2Thank Chris H
Yoyo P, General Manager at Residence Inn Houston-West University, responded to this review

Hello Chris, Thank you for the review! Glad t see you have enjoyed your stay! Come back and see us soon! We hope to earn your business once again!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
Make yourself at home at the brand new Residence Inn by Marriott Houston West University. The hotel allows quick access to the world renowned Texas Medical Center, home to MD Anderson Cancer Center, where we offer complimentary shuttle service daily. The hotel is centrally located in the Greenway Plaza - West University area, minutes away from Lakewood Church, Reliant Park, Galleria, world class Museum district, Downtown Houston, Rice University and a variety of upscale restaurants and nightlife. On-site amenities include complimentary hot breakfast daily, Social Hour, outdoor pool/whirlpool, exercise room, library with books, Sportscourt and complimentary high speed internet access in all suites. The hotel is conveniently located 1 mile from the Metro light rail. You can count on Residence Inn by Marriott West University to exceed your expectations. ... more   less 

Additional Information about Residence Inn Houston-West University

Address: 2939 Westpark Dr, Houston, TX 77005-4222
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $190 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston-West University 3*
Number of rooms: 120
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Also Known As:
Residence Inn Houston West University Hotel Houston
Houston Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn Houston-West University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think they are all the same”
 of 5 bubbles Danlock3215, 2 Jan 2017 | Read review
“ask for room on an upper floor”
 of 5 bubbles cyclist6049, 21 Nov 2016 | Read review
“If the pricing is the same, ask for the larger room. I really enjoyed it feeling like a residence! (Two bedroom, two bath, etc).”
 of 5 bubbles JeramieOK, 1 Aug 2016 | Read review
“Good Location, Friendly Staff, Good Breakfast”
 of 5 bubbles mohanj338, 11 Jun 2016 | Read review
“higher floors more less noise”
 of 5 bubbles RosalindB117, 9 May 2016 | Read review
5 of 5