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Courtyard Houston-West University

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Courtyard Houston-West University
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131 Reviews from our TripAdvisor Community

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Showing 128: English reviews
NYC
Reviewed 1 week ago

We were in Houston for a week visiting family. The check in went smoothly. The young man behind the counter was knowledgeable and helpful. Our room was neat and clean and had the refrigerator and feather free pillows we requested. Throughout the week the room was quiet and the curtains, often an issue with me, did an excellent job allowing...

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Helpful?
Thank MPG47
WUNICYGM, Manager at Courtyard Houston-West University, responded to this review

Thank you for you review. We look forward to having you stay with us agian soon!

Sarasota, Florida
Reviewed 1 week ago via mobile

Upon arrival I immediately noticed the beautifully maintained property. Lobby newly decorated with clean pretty modern appeal. Curved booths with individual televisions in lobby area. Group room with large tv and spacious seating for football ( if your a fan) watching. Pool area beautiful with clean seating. Food and Starbucks at breakfast/ dinner counter above my expectations. Staffing 5 star....

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Helpful?
Thank Joann D
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Hello Joann, Thank you for such an outstanding review! I am excited to share the feedback with everyone on staff. As intended by our managers, we strive to provide service so memorable and we are ecstatic to hear we have went above and beyond during your stay! Thank you for staying with us and we look forward to serving you...

Jackson, Mississippi
Reviewed 2 weeks ago

Customer service here is great! Otherwise, this hotel is quite average, if not worse. The room was not very clean and was very out of date in its decor and amenities. The ice machine was completely broken on my floor (I wasn't told about this upon check-in) and had to search for another one. The pool area was pretty disgusting....

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Helpful?
Thank David S
WUNICYGM, Front Office Manager at Courtyard Houston-West University, responded to this review

Thanks for your feedback and we are working diligently to get the carpets replaced. I apologize that the hotel was not up to your standard but by this time next year we will have a brand new product to sell and i hope you'll come see you then!

Santa Barbara, United States
Reviewed 3 weeks ago

I generally like Marriott and that is why I chose this one. It did not disappoint. My wife could run from the location and it had a nice cafe. The service was a bit slow, but we were in no rush. Close to any stores you might need.

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Helpful?
Thank Steen H
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Hello Steen, Thank you for such a wonderful review! We strive to provide service so memorable and I am happy to hear we have went above and beyond for you and your wife! We do look forward to serving you again whenever your travels bring you back to the Houston area! Warmest regards, Jazmin Perez

Austin, Texas
Reviewed 4 weeks ago

One of the friendliest staffs I have encountered ... even when super busy at The Bistro Restaurant. Well maintained hotel at a good rate for Houston.. Liked the convenience of The Bistro Restaurant, although there are restaurants nearby. My only complaint is the vanity area in my room was quite small, particularly if two people were staying there.

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Helpful?
Thank ML B
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Hello ML B, Thank you for the feedback! We train all of our staff to provide service so memorable as intended by Marriott and we are glad to hear we have done so! As far the vanity area, we do have a renovation coming in the near future. We will take your feedback into consideration while improving our hotel. Thank...

Reviewed 2 November 2016

In Houston for a family wedding. Choose this location because of the ease and accessibility to the three venues I would be going to during my 4 day stay. Property upon arrival was very clean and well maintained. Close proximity (walking distance) to a shopping center a CVS and a Starbucks. Check in was easy and all experiences throughout weekend...

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Helpful?
Thank Joann C
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Hello Joann! Thank you for such an outstanding review! I am excited to share the feedback with everyone on staff. As intended by our managers, we strive to provide service so memorable and we are ecstatic to hear we have went above and beyond during your stay! Thank you for staying with us and we look forward to serving you...

Reviewed 28 October 2016

This is my favorite hotel in all of Houston area. Lots of restaurants, services, entertainment near The people are the best part though. Meg, Caymon, Marcus, Jasmine, and even Jon (!) take great care.

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Helpful?
Thank Mark H
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Hello Mark! Thank you for the outstanding review!! As intended by our management, we strive to provide service so memorable to all our guest and we are delighted that a lot of our staff has done so! Warmest regards, Jazmin P.

Boston, Massachusetts
Reviewed 22 September 2016

My room was clean and comfortable. They were very accommodating given that we arrived before check-in time. The staff was friendly and excellent with all our requests. Would definitely stay there again.

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Helpful?
Thank rwag9
WUNICYGM, Manager at Courtyard Houston-West University, responded to this review

Thanks for your outstanding review! Its feedback like yours that helps to inspire and motivate each day! We hope you'll visit us again soon and thanks again!

Marietta, Ohio, United States
Reviewed 17 September 2016

Last time I reviewed this hotel, it was my preferred stop in this part of the city. Now, I'm going to have to reshuffle my preferences to see what I can do. Marriott and Courtyard are my typical "go to" hotel during work travel and personal travel because I've found the quality to be most consistent across the board. This...

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Helpful?
Thank Scott T
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Hello Scott, I do apologize for the inconvenience! I do see that you have been staying with us since 2014 and your company is one of our top accounts. We value your review and have taken the A/C and odor situation to a manager's attention. At the moment we are currently working to get our rooms to match our beautiful...

Tyler, Texas
Reviewed 17 September 2016

The CY Marriott West University is my go to hotel when I'm in Houston for work! The location is great but the people and service are excellent! I've stayed at this property numerous time in the last 12 months and the service and amenities have remained consistently high!

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Helpful?
Thank CCRGLLC
WUNICYGM, Front Desk Service Agent at Courtyard Houston-West University, responded to this review

Hello! Thank you for such a courteous review about the Courtyard by Marriott West University! We strive to provide service so memorable to all of our guest and I am ecstatic to hear that we have went above and beyond for you! We do hope to see you soon for another fantastic stay! Yours in hospitality, Jazmin Perez

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Courtyard Houston-West University

Address: 2929 Westpark Dr, Houston, TX 77005-4222
Region: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Price Range: $131 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Houston-West University 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Courtyard Houston-West University Hotel Houston
Houston Courtyard
Houston Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Houston-West University staff and other travellers.
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Questions? Get answers from Courtyard Houston-West University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Investigate the AC for sound & smell right away and choose another room if you sense any issues.”
 of 5 bubbles thatchman1, 17 Sep 2016 | Read review
“I stayed on the first floor, close to parking, laundry, gym, pool, business center, and lounge.”
 of 5 bubbles ami027, 5 Sep 2016 | Read review
“Quality Customer Service”
 of 5 bubbles AustinAustinAustin, 16 Aug 2016 | Read review
“Avoid the first floor”
 of 5 bubbles davidaG5878HA, 28 Jun 2016 | Read review
“Avoid the elevator vicinity. Very loud arrival call signal.”
 of 5 bubbles martinmD2015HX, 21 May 2016 | Read review
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