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Crowne Plaza Houston Galleria Area

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7611 Katy Fwy, Houston, TX 77024-2001
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (130)
Room & Suite (53)
Dining (11)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Houston Galleria Area
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#133 of 603 hotels in Houston
Location
Cleanliness
Service
Value
Perfectly located near The Galleria Mall, The Marq*E Entertainment Center, and Memorial City Mall - the Crowne Plaza® Houston Galleria Area offers guests a convenient central location right at the I-10/610 interchange close to the Houston First Baptist Church. With over 12,000 square feet of unique meeting space, your "single point of contact" via the Crowne Meetings Director, a two-hour RFP response guarantee and a Daily Meeting Debrief, we are "The Place to Meet" among hotels in Houston.Spend the day in the Houston Museum District, shopping at The Galleria or Memorial City Mall, or visiting the Houston Zoo.Reliant Stadium, home of the Houston Texans is just minutes from our hotel. From the Crowne Plaza Sleep Advantage® program to the 24-hour Fitness and Business Centers, Outdoor Oasis pool, The Red Oak Room Restaurant and Bar, plus free scheduled shuttle service within 3 miles, we provide upscale amenities to pamper our guests.IHG Rewards Members can enjoy the best "Members Only" IHG Rewards Lounge on the 6th Floor. We provide complimentary snacks and beverages throughout the day, and Happy Hour Monday through Thursday from 5:00 PM - 7:00 PM with a full service bar and Hors d'Oeuvres. Becoming a IHG Rewards Member is free and easy to do at check-in. We look forward to showing you a warm Texas welcome!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish, Hindi
478Reviews12Q+A99Room tips
Traveller rating
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Popular mentions
pmedic3718 wrote a review May 2021
Mexico City, Mexico119 contributions45 helpful votes
+1
We do understand that due to current pandemic situation rooms are done every 3 days, but it doesn’t mean that I will get a dirty room from the beginning, we see why front desk is in a bad mood, sadly front desk gets all the complains for what house keeping or else is not doing, got a different room from 255 to 344 after we complained but long story short, dirty as well. Management needs to send people to go in to the rooms and check that everything works properly, shower knob loose so water leaking (rm 344), A/C unit outdated and noise like it will fall apart, the list goes on.
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Date of stay: May 2021
Value
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Trip type: Travelled on business
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Response from IHG Service, Owner at Crowne Plaza Houston Galleria Area
Responded 14 Jun 2021
Hello pmedic3718, Thanks for the stay and feedback. I am sorry to hear about the condition of the rooms allocated to you and the level of service you received that affected your overall satisfaction. I have taken note of your comments and shared them with management for review to take necessary actions to address these concerns. I hope you give us a chance to host you again in the future. Best Regards, John O Case Manager IHGService
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moosky12 wrote a review Nov 2020
175 contributions86 helpful votes
so booked 3 rooms for my kiddos graduation at Houston University....I thought it odd when I checked in no welcome points or no email being this particular stay will make me spire elite member....my wife had lost her key and was told at front desk they were out of keys? Who is out of keys....was told would be up to open door....finally after 20 or so minutes waiting called front desk and asked when someone would be up to let us in room? Her response was i have been up to let you on 2 times and I was not there...a lie...my mother in law finally went down and came back up and was new key did not work....my mother in law said she was very rude....I went down and politely asked her to reset the key to which she stated I did and it was working....after trying to reset key 4 or 5 times she mumbled something to me and I asked her what was that and she said she would be up when she can...I told her that was unacceptable we've been wating for close too 40minutes now that's when all hell broke lose between us as she's telling security if they see me again to throw my ass out...and I will have your ass kicked out....she has no business working as customer service at a front desk....she was extremely rude to others checking in also...then on my checkout I asked for a late checkout and was informed 12...I asked for 2 and was told I was not a member when in fact im your highest member now....then I was informed I must of booked thru a 3rd party with I did not....these people working at this crowne plaza are crazy and rud....worst experience ever at any ihg location...
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Date of stay: November 2020Trip type: Travelled with family
2 Helpful votes
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Response from IHG Service, Owner at Crowne Plaza Houston Galleria Area
Responded 30 Nov 2020
Hello moosky12, Thank you so much for your elaborated review. I have notified our management about your concerns with our staff at the front desk. We are going to do everything we can to prevent this from happening again in the future. We always strive to provide a comfortable and stress-free stay for all our guests, and I want to apologize for the issues you encountered. Please, let me congratulate you on your awesome IHG Rewards Spire Elite membership and show you my gratitude for choosing our establishment for your stay. I have sent you a PM to discuss this a bit further. Hopefully, we'll get another chance to show you we can do better. Take care in the meantime! Alejandro G. Case Manager IHGService
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popuplily wrote a review Aug 2020
Lafayette, Louisiana61 contributions30 helpful votes
The room had a really musty smell, like an old house that had been shut up for months. The hotel is about 4 miles from the Galleria, so I don't know why they have Galleria in the name. There are at least 2 Crowne Plazas closer to the Galleria. The restaurant, bar, and pool are shut down due to Covid. No good restaurants close to the hotel, just some fast food.
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Date of stay: July 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
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Response from IHG Service, Owner at Crowne Plaza Houston Galleria Area
Responded 17 Aug 2020
Hi popuplily, Thank you for taking the time to let us know about how your stay was at our hotel. We offer a seamless hotel experience to all of our guests. I’m sorry we were not able to achieve our goal on this day due to the proximity of our property to Galleria, hotel aroma situation, and temporarily closed hotel features. I have forwarded your comments to the hotel management for inspection purposes. I’m sure the steps taken by the relevant team will help improve the guest satisfaction on your next visit. As we continuously work on surpassing expectations and prove to be a delight, we hope you will make our hotel your home away from home again. Best, Zel N. Case Manager IHGService
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JNYCwriter wrote a review Jul 2020
New York City, New York6758 contributions402 helpful votes
+1
The Crowne Plaza Houston Galleria is a standard hotel near the Interstates. It was fine, but was not really anything special. There are meeting rooms and you have easy access to the interstates. Staff were pleasant overall.
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Date of stay: March 2020Trip type: Travelled with friends
2 Helpful votes
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Stellaraemae wrote a review Mar 2020
Northampton, Massachusetts33 contributions7 helpful votes
There were a lot of mixed reviews for this hotel, but I decided to stay here as it was close to my family in Houston. I can report that the staff was accommodating, friendly and professional. My room was quiet (yes I requested a quiet room on the back side of the hotel) and absolutely spotless. The bed was incredibly comfortable and the linens were high quality. The in-room a/c unit worked perfectly. I did pay the extra charge for the breakfast buffet and the selections were fresh and varied. I would definitely stay at this hotel again.
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Date of stay: March 2020
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PRICE RANGE
US$86 - US$139 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
207
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Frequently Asked Questions about Crowne Plaza Houston Galleria Area
Which popular attractions are close to Crowne Plaza Houston Galleria Area?
Nearby attractions include Houston Improv (0.2 km), Dave & Buster's - Arcade (0.2 km), and Marq-E Entertainment Center (0.2 km).
What are some of the property amenities at Crowne Plaza Houston Galleria Area?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Houston Galleria Area?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Houston Galleria Area?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Houston Galleria Area?
Conveniently located restaurants include Red Robin America's Gourmet Burgers and Spirits, Chick-fil-A, and Panda Express.
Are there opportunities to exercise at Crowne Plaza Houston Galleria Area?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Crowne Plaza Houston Galleria Area?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Houston Galleria Area offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Houston Galleria Area?
The staff speaks multiple languages, including English, Spanish, and Hindi.
Are there any historical sites close to Crowne Plaza Houston Galleria Area?
Many travellers enjoy visiting Bayou Bend Collection and Gardens (5.1 km), Rienzi Mansion (5.4 km), and Washington Cemetery (7.6 km).
Is Crowne Plaza Houston Galleria Area accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.