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Hilton Garden Inn Houston NW America Plaza

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#9 of 504 Hotels in Houston
Certificate of Excellence
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Hilton Garden Inn Houston NW America Plaza
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723 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Houston NW America Plaza
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Showing 693: English reviews
Alexandria, Virginia
Reviewed 3 weeks ago

Loved the fact that EVERY single staff member was so wonderful to work with and extremely accomodating. Great place overall. Food at the restaurant was delicious, gym was modern and usually I had the place to myself! Very convenient.

Review collected in partnership with Hilton Garden Inn
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Thank ricardopJ6449MZ
Luis_F_HGI, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We appreciate your feedback regarding our hotel and staff. We are glad that you enjoyed your stay with us and that our staff assisted you during your stay. It is our goal to provide both quality accommodations and exceptional service. We thank you for your business and we hope that you will visit us again...

Garland, Texas
Reviewed 4 weeks ago

The only problem we had was getting to the hotel, with the closed exit off the freeway. Once we were there it was about 10 miles to downtown Houston and was fairly easy getting there. We enjoyed our stay and would stay again when we go to Houston.

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Helpful?
Thank John M
Luis_F_HGI, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We apologize about the construction. We are glad that besides the construction that you enjoyed your stay. It is our goal to provide both quality accommodations and exceptional service. We thank you for your business and we hope that you will visit us again...

Houston, Texas
Reviewed 4 weeks ago

My family and also clergy comrades were all assembled at the Hilton Garden Inn on the behalf of my Aunt Passing / Bishop Irene Mann-Kelly. The service was seamless and excellent and my family and clergy were extremely impressed... Mr. Calvin and Jennifer were awesome, and their level of customer service was impeccable... All of my family in New York,...

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Helpful?
Thank pastorcareybarnes
Brunswick, United States
Reviewed 4 weeks ago

The hotel is very well keep-up staff friendly, in a great location to get food, (with-in 15 Min). Close to HWY. Will stay when I return. They do have a lot of construction on the roads in front of the hotel.

Review collected in partnership with Hilton Garden Inn
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Thank Stephen B
Luis_F_HGI, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you so much for your 5 start review!!!! We appreciate your feedback and look forward to having you back with us soon.

DALLAS, United States
Reviewed 5 weeks ago

I stay here every mi th 4 nights a month for work. Always they treat me great and they are prepared for me and also the hotel and it's team are amazing. I eat dinner there nightly when in town. All is great.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jamessO3373BF
Luis_F_HGI, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We appreciate your review. Thank you for your wonderful comments about our hotel. We are glad you enjoy your stays with us and we appreciate your business. Thank you for your continued patronage of the Hilton Family of Hotels. We look forward to your next stay with us.

Nashville, United States
Reviewed 17 March 2017

This was my second time using this hotel for a small business meeting (less than 30 attendees). The Hotel is clean, and service is very good. Location is close enough to everything you need. I will return next year and host another meeting.

Review collected in partnership with Hilton Garden Inn
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Thank chrisbP9907FW
Luis_F_HGI, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you so much for your review also thank you for your wonderful comments about our hotel. We appreciate your feedback and look forward to having you back with us on your next visit to Houston.

Reviewed 15 March 2017

Good price for what you get. I loved the shower and hot water. It was very quiet despite the hotel being located right off the highway. The hotel was clean and the staff was friendly. The only thing I would change is the breakfast and them adding vending machines to the floors next to the ice machines. Oh and the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank shae1692
Luis_F_HGI, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review and your wonderful comments about our hotel and staff. We are glad that you felt welcome at our hotel, that our staff was friendly and helpful. We do apologize for the breakfast not meeting your expectation and for also not providing vending machines on each floor. We appreciate your loyalty and patronage to the Hilton...

New Orleans, Louisiana
Reviewed 12 March 2017 via mobile

Perfect stay. This is how we like for any hotel anywhere and even futuristic appearance. The hotel tried, did and keeps up good work to satisfy their customers. Thank you for the stay while we go out to celebrate.

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Thank Kegthedids
Luis_F_HGI, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We are happy you decided to spend the night of your anniversary with us and that you enjoyed it. We appreciate your feedback regarding our hotel and staff. We are glad that you enjoyed your stay with us and that our staff assisted you during your stay. It is our goal to provide both quality accommodations and exceptional service. We...

Charlotte, United States
Reviewed 2 March 2017

I travel to Houston quite a bit and the Hilton Garden Inn is, in my opinion, the nicest hotel in the area. It is fairly new and, prior to its completion there were few satisfactory options in this particular part of NW Houston. It is my hotel of choice.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank David F
Luis_F_HGI, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We appreciate your feedback regarding our hotel. We are glad that you enjoyed your stay with us. It is our goal to provide both quality accommodations and exceptional service. We thank you for your business and we hope that you will visit us again...

San Jose, Costa Rica
Reviewed 27 February 2017

I stayed at the hotel for 4 days and overall it was a very good experience. Good service, nice rooms and a good sleep. Location was near were I had my meetings but far away from the rest of amenities. Construction of Northwest Fwy makes it a little complicated to get to the hotel, but overall experience was very good!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Carlos C
Luis_F_HGI, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We apologize about the construction. We are glad that besides the construction that you enjoyed your stay. It is our goal to provide both quality accommodations and exceptional service. We thank you for your business and we hope that you will visit us again...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more   less 

Additional Information about Hilton Garden Inn Houston NW America Plaza

Address: 14919 Northwest Fwy, Houston, TX 77040-4024
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $115 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Houston NW America Plaza 3.5*
Number of rooms: 172
Reservation Options:
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Hotel Style:
#1 Business Hotel in Houston
#4 Romantic Hotel in Houston
#5 Family Hotel in Houston
#48 Best Value Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Houston NW America Plaza staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Houston NW America Plaza staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room away from the freeway”
kcb900, 20 Apr 2017 | Read review
“Be prepared for Chic Fil A type customer service...”
pastorcareybarnes, 22 Mar 2017 | Read review
“East side rooms face freeway, but I never heard any noise.”
O4105LDvictorc, 16 Nov 2016 | Read review
“No real tips only stayed once - our room was great”
167meaghand, 16 Aug 2016 | Read review
“All the rooms at this hotel are nice.”
ralphk687, 24 Jul 2016 | Read review
5 of 5