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JW Marriott Houston Downtown

892 reviews
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Traveller (259)
Room & Suite (120)
Storyboard
Overview
  • Excellent77%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible2%
Travellers talk about
“steel beams”(11 reviews)
“soaking tub”(13 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
5.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (892)Write a Review
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661
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38
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18
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All reviewsnespresso machinesteel beamssoaking tubturn down servicethe concierge loungeroom serviceturndown servicebeautiful hotellight railbars and restaurantsvalet parkingluxury hotelupon checkbusiness tripchecking infour seasonsconvention center
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1 - 5 of 869 reviews
Reviewed 4 days ago

This was a business event, holding an event in the hotel, and I also stayed as a guest with my husband. I saw the hotel from the lens of an event holder and as a guest, and was very pleased with both.More

Review collected in partnership with this hotel
Thank theresa506
Response from Magen P, Public Relations Manager at JW Marriott Houston DowntownResponded 3 days ago

Dear theresa506, Thank you for taking the time to send such a complimentary review of your recent stay The JW Marriott Houston Downtown. We are thrilled to hear that both your event and your stay with us was such a success! We look forward to...More

Reviewed 5 days ago

My wife and I decided to celebrate our anniversary by having a "staycation" and chose the JW Marriott in downtown Houston. After making a reservation a few weeks before our stay, we stopped by the hotel to actually see the property, learn more about the...More

Thank TGBK22
Response from Magen P, Public Relations Manager at JW Marriott Houston DowntownResponded 4 days ago

Dear TGBK22, I cannot thank you enough for sending such a fantastic review of your recent stay at The JW Marriott Houston Downtown. I'm so happy to hear that you chose to spend a special moment in time with us and that your entire experience...More

Reviewed 5 days ago via mobile

My friend and I purchased a Groupon for this spa. Do NOT ago if you buy a Groupon - the treatment they will give you let’s you know you are a second class citizen and you will not get the same treatment as someone that...More

Thank davidmlat
Response from Magen P, Public Relations Manager at JW Marriott Houston DowntownResponded 3 days ago

Dear Davidmlat, I assure you that the avenue in which you purchased your Groupon had no bearing on the level of quality service, I'm sorry that you felt that you did not get the experience you and every guest deserves. I will follow up with...More

Reviewed 1 week ago

The management at this hotel care nothing for their guests and care nothing about any concerns you bring to their attention. My car was damaged in their valet and I spoke with GM Chris [--] . He was extremely rude and dismissive of my issue...More

Review collected in partnership with this hotel
1  Thank MATTHEW O
Reviewed 1 week ago

Our stay was great! Loved the champagne on arrival. The bathtub in middle of room was so cool! Food and service was great! Never made it to pool area. We would definitely suggest people to stay there. Location great!

Review collected in partnership with this hotel
Thank jonescathleen
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Details
Price range
US$227 - US$521 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Houston
#2 Luxury Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$227 - US$521 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Houston
#2 Luxury Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (259)
Room & Suite (120)
Dining (43)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
BarkingBird
25 January 2018|
AnswerShow all 2 answers
Response from avvicted2me | Reviewed this property |
The charge was $41 per night during my visit.
1
Vote
msweeney1198
19 January 2018|
AnswerShow all 3 answers
Response from chrissyf | Reviewed this property |
Breakfast (Saturday breakfast was much more expansive than typical continental breakfasts), dessert/non-alcoholic beverages (after dinner) and cocktail hour (although you should double check if wine/beer is additional $$ as... More
1
Vote
NZKirst
26 December 2017|
Answer
Response from Annie S | Reviewed this property |
Sorry not sure but I don’t think so
0
Votes
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Room Tips
"Loved having a Nespresso in the room. Very good shower products."
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"Awesome room, and very clean!"
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"Provide luggage racks for suitcases."
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"The higher the floor the less street noise from the train. Ask if your room has a separate tub if you really..."
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