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I requested a crib and and when we checked in, we were told that there was not cribs available. Apparently they only have 1 crib for all the hotel. It would have been nice if they would have called me and advised me so that...More
I was a little disappointed at check-in. I arrived at 6:30 pm and my room wasn't ready. I had to wait approx. 10 minutes for a room to be cleaned. Once in my room, it is nicely decorated and very clean and comfortable. Its a...More
Nice big room new hotel very clean good location right off I-10 near a business park and not too far from the outlet mall Katy Mills.Rates were reasonable we stayed one night on our way to San Antonio.Room has good wifi and has a refrigerator...More
The family went down to Houston for a quick get away for my hubby's 40th. The location of the hotel was great for getting to the Astros game - about 30 min - we did not want to stay in down town. The hotel is...More
Had a quick two day stay. Check in was good but I was put on the first floor which is something I try to avoid. I had a few pests in the room and the air conditioning wasn't working well on an extremely hot day....More
Response from Leila W, Front Office Manager at SpringHill Suites Houston I-10 West/Energy CorridorResponded 22 July 2017
On behalf of the Hotel Management and Staff please accept my sincere apologies for the shortfalls during your recent stay with us. Once again, I regret to hear about finding pests in your room as our hotel is just over a year old. Per...More