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Courtyard by Marriott Houston Brookhollow

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Courtyard by Marriott Houston Brookhollow
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139 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Raleigh, NC
Reviewed 6 days ago NEW

Nice stay. The room was basic, but clean and comfortable. I only stayed for one night, so I didn't use most of the amenities, but I did eat in the cafe area for breakfast, and it was very good. The service throughout was excellent. Everyone was very kind and friendly.

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Helpful?
Thank NC2NYC
San Antonio, Texas
Reviewed 1 week ago via mobile

Place was good for the right price. Looks clean and staff was helpful. They have the usual accomodations like small refrigerator, tv and free wifi...They have swimming pool and fitness center. In house American Restaurant is open at 7:30 am for breakfast till 11pm and opens again at 5pm to 10 pm I think for dinner. Plenty of restaurants nearby...

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Helpful?
Thank Runningnurse71
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your review, and the compliments on cleanliness and our staff! We appreciate your business, and look forward to hosting you on future trips to Houston. Chris Pomilla, General Manager

Spring Branch, Texas
Reviewed 1 week ago

Everyone that works at the hotel, front desk both at check in and check out, staff in the Starbucks coffee bar and snack bar were so friendly. Always a smile and always ready to answer questions or help in any and every way!!

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Helpful?
Thank Melissa V
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your compliments on our friendly staff! We know that our people make the difference, and we truly enjoy taking care of our guests. We hope to see you soon on future trips to Houston. Chris Pomilla, General Manager

Palmerton, Pennsylvania
Reviewed 2 weeks ago

I don't usually patronize a Courtyard because everything costs money including breakfast but we thought as Platinum members, we might get some perks. Not so, but no matter because it was close to the place we wanted to go that evening. The hotel was clean and upscale as most Courtyards are.

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Helpful?
Thank babs12858
Akron, Ohio
Reviewed 3 weeks ago

Checked in for three nights and had two rooms. I am a gold member and requested additional towels and toiletries. Request was not met. Was here for a wedding and needed to take multiple showers. One room had a horrible blood stain. When I reported, the front desk said it was hair dye. Even if it had been, would you...

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Helpful?
Thank Judith K
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to complete your review. The issues you experienced are not what your, or our expectation of service and product are, and we have already taken steps to insure correction. Prior to your arrival, carpet has been secured for replacement but has not yet been received. We have reviewed our processes and where we failed...

Reviewed 14 December 2016 via mobile

I have stayed here 1 or 2 times each year. It is a solid value and convenient to NW Houston area for business folks. Courtyard is solid Marriott brand. Convenient good food can be found of TC Jester and Shepard just south of 610. 5 minutes away. Lots of good options.

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Thank Tom B
Manchester, United Kingdom
Reviewed 10 December 2016

Although not in the most salubrious area of Houston this hotel is close to a few eating options, filling station and a shop. Not to mention a drive-thru ATM! My room was large and the on-site Bistro was a pleasant place to be talking with other travellers, the evening went quickly. Food and beer prices were reasonable and the food...

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Thank Bob P
Dallas, Texas
Reviewed 7 December 2016

I decided on this hotel last minute after Thanksgiving. I used the mobile check in option and my room was ready pretty early. I arrived at the hotel and the front desk rep was so friendly and cheerful. She checked my in right away but got to the door and the key didn't work. Not an issue, it happens. The...

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Thank StefanTC
Reviewed 19 November 2016 via mobile

Amazing service and wonderful bar ladies. Keep up the good work and customer service with a smile. Thank you all for making it comfortable and accommodating. Fresh towels and linen and new supply of goodies every am

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Helpful?
Thank kship226
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking time to complete a review of our property, and for the kind comments about our customer service. We work hard to earn our guests' business and make them feel at home. We hope to see you on future trips to Houston! Chris Pomilla, General Manager

Lubbock, Texas
Reviewed 15 November 2016 via mobile

After having a rough start in Houston at another hotel, Courtyard Brookhollow has been nothing but amazing to us! The sales director Stephanie was so sweet. Every experience with an employee from the front desk, the bistro, and housekeeping has been over the top service! We have been staying here for almost a week and will be here another week...

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Helpful?
Thank LubbockTxWoman
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you very much for your kind review of our hotel! We know that every hotel is just a building and that the people often make the biggest difference in the guests' experiences. Chris Pomilla, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The new state-of-the-art lobby at Courtyard by Marriott Houston Brookhollow provides flexibility and choices for our guests. We offer a new lobby with inviting spaces to work or relax in, complimentary Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard, or individual media pods. Eating space meets meeting space at The Bistro - Eat. Drink. Connect; with a variety of fresh, made-to-order breakfast, dinner, and beverage selections, including 24-Hour Starbucks coffee and specialty beverages. Recharge in our Fitness Room and tropical outdoor pool & patio. The Business Center and The Market are available 24 hours. We are conveniently located to easily reach all Houston has to offer, including The Galleria and Downtown Houston. ... more   less 

Additional Information about Courtyard by Marriott Houston Brookhollow

Address: 2504 North Loop West, Houston, TX 77092-8901 (Formerly Courtyard Houston Brookhollow)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $128 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Houston Brookhollow 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Houston Courtyard
Houston Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard by Marriott Houston Brookhollow staff and other travellers.
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Questions? Get answers from Courtyard by Marriott Houston Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room facing the courtyard/pool, away from 610”
 of 5 bubbles StefanTC, 7 Dec 2016 | Read review
“We had a first floor room with easy access from "F" entrance and no road noise”
 of 5 bubbles mattcH5228EQ, 3 Sep 2016 | Read review
“Backside is less noisy but those rooms do have road noise too.”
 of 5 bubbles TeacherDoris, 27 Jul 2016 | Read review
“Rooms on the north face T C Jester, a busy surface street. Generally quiet, loud vehicles can be heard.”
 of 5 bubbles The_Real_Birdcatcher, 23 Jul 2016 | Read review
“Don't stay here”
 of 5 bubbles JimP32778, 19 May 2016 | Read review
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