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Courtyard by Marriott Houston Brookhollow

161 reviews
#194 of 517 Hotels in Houston
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Traveller (36)
Room & Suite (22)
Dining (4)
Overview
  • Excellent24%
  • Very good33%
  • Average22%
  • Poor16%
  • Terrible5%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3.0 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (161)Write a Review
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All reviewssliding closet doorslept really wellspecial shoutgreat hotel and staffstayed at the marriottquiet roomtv channelsroad noisestaff was friendly and helpfulstayed for one nighttoilet paperfitness centeroutdoor poolevery staff memberhouse keepingcorner roomfirst floor
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1 - 5 of 155 reviews
Reviewed 4 weeks ago via mobile

Spend the extra $20 and stay down the road. Musty smells, cracked tiles in shower. We stayed on 3rd floor and there were brown water stains all over the ceiling. Probably the worst Courtyard I have ever stayed at.More

Thank Moody751
Response from Cliff R, General Manager at Courtyard by Marriott Houston BrookhollowResponded 3 weeks ago

Thank you for your Feedback Moody751. We clearly did not place you in a room that represents the quality of room we provide and apologize for the inconveniences and disappointment you experienced. We have taken steps to ensure that any room with similar issues in...More

Reviewed 4 weeks ago via mobile

I was in Houston last week for business and stayed at the Marriott Houston in Brookhollow.The lady at the front desk was amazing and very accommodating to my requests. The only downside to staying here would be the parking, it seemed like the parking was...More

Thank Scott W
Reviewed 30 December 2017 via mobile

My wife left her brand new purse at this hotel. We called back the next day. They said they had it and would mail it to us. I offered to pay the postage and they said they would cover it which I thought was nice....More

Thank Bart C
Response from Tiagee T, Guest Relations Manager at Courtyard by Marriott Houston BrookhollowResponded 1 January 2018

Thank you for choosing to stay at the Courtyard Houston Brookhollow and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a...More

Reviewed 25 October 2017

My husband and I recently stayed at the Marriott Brookhollow. The hotel was very clean and the staff was very friendly. I became ill while on our trip and the hotel staff was very kind by checking on me and offering their assistance. My husband...More

Thank hevs992017
Reviewed 2 October 2017

Courtyard started updating their lobby and common area and adding The Bistro, Starbucks and The Market a few years back. I really enjoyed what they did at this Courtyard. I enjoyed their selection for breakfast. Though I didn't hang out in the evening, I noticed...More

Thank WhitePolarBear
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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Restaurant
Bar/Lounge
Details
Price range
US$78 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$78 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (36)
Room & Suite (22)
Dining (4)
Questions & Answers
Ask a question
Amanda B
11 October 2014|
Answer
Response from CYBrookhollowGM | Property representative |
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building... More
0
Votes
Room Tips
"ask for a room facing the courtyard/pool, away from 610"
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"We had a first floor room with easy access from "F" entrance and no road noise"
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"Backside is less noisy but those rooms do have road noise too."
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"Rooms on the north face T C Jester, a busy surface street. Generally quiet, loud vehicles can be heard."
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