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Courtyard by Marriott Houston Brookhollow

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Courtyard by Marriott Houston Brookhollow
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142 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard by Marriott Houston Brookhollow
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Showing 137: English reviews
Tavares, Florida
Reviewed 20 May 2016

This is typical of the Courtyard Marriott chain. An older facility with some refurbishment. The rooms and bathrooms are small by todays standards. Most facilities in this class of motel now offer free breakfast as part of the package, but the Courtyard sells you an overpriced breakfast. My main concern was with the Bistro. They serve breakfast and light supper...

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Helpful?
Thank JimP32778
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

I appreciate your compliments to the housekeeping team, and for the feedback on other items during your stay. It was just prior to your stay that we had experienced a menu update that resulted in the system incorrectly updating pricing. Thanks to your informing our team, we were able to report the issue and have it corrected. While menu pricing...

Chilliwack, Canada
Reviewed 11 May 2016

Great Courtyard by Marriott. Fantastic Staff at check in. Very clean and comfortable rooms. Nice Bistro area as well and fantastically fast Wifi connection too - very fast. Restaurants within walking distance.

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Helpful?
Thank JaysonC1974
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your review. I agree that in addition to a convenience and central location, our team and service separate us and keep our regular guests and clients coming back. Chris Pomilla, General Manager

Austin, Texas
Reviewed 25 April 2016

Stayed here 2 nights for a wedding in the Heights. Very clean, beds comfy, rooms nice. Even got to use the fitness room, which was small but had what I needed. The staff was super friendly, I would stay here again. The only thing I would say as a negative is that there is a lot of construction around the...

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Helpful?
Thank karen k
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We are very happy to hear that you enjoyed our hotel and service, and that we contributed positively to the celebration of the joyous event. We are also glad to report that most construction is moving beyond the hotel to the US 290 improvements and that the North Loop/I-610 in front of our hotel is seeing little to no construction...

Texas
Reviewed 19 April 2016

Not in a real good location. Neighborhood is a little sketchy. Hotel is nice but beds were not your regular comfortable Marriott beds. One of the beds had a big hole in the middle. Wasn't impressed. Staff was friendly and helpful, though.

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Helpful?
Thank mimi_in_Texas
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your review. The absence of zoning in Houston does contribute to the mixed identity of many of our areas, with different types of businesses layered in with hotels, schools, etc. so I completely understand the feeling that many areas of the City give, in spite of being very desirable locations. The Heights, Timbergrove, and Oak Forest Areas...

Framingham, Massachusetts
Reviewed 13 April 2016

Stayed one night for business. Hotel is right off the freeway. Not the most attractive neighborhood, nor is this Courtyard attractive from the outside. The lobby area and rooms are typical of the remodeled Courtyard style. Functional and satisfactory. There was a mix up on my rate at check in, and again at check out. Both times it was cheerfully...

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Helpful?
Thank NewMexBound
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your business and your response. I apologize for the mix up with rate, and am happy that it was able to be resolved. Of the Brookhollow Area hotels, we are proud to have the newest guestrooms. Chris Pomilla, General Manager

Reviewed 28 January 2016 via mobile

I really enjoyed this location on my buisness trip to houston the staff was wonderful especially the young lady Joi she was very friendly and helpful the room was very nice as well all in all a great stay

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Helpful?
Thank sidwoodIII
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your business and for your review. We are proud of our team members and know that often the service and those providing the service make the difference. Chris Pomilla, General Manager

Reviewed 27 January 2016

I recently visited this location with a huge group of my colleagues from New Orleans and I would like to shine a spotlight on a beautiful young lady that was helpful, kind, and very knowledgeable not only of the business but the surrounding areas to give me ideas of what to do in my personal time. Joi was professional and...

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Helpful?
Thank Quatasha A
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your business, and your taking the time to complete a review. I will be sure to pass along the compliments to our team, as they do work hard to earn every guest's business with their service. Chris Pomilla, General Manager

Houston, Texas
Reviewed 28 November 2015

Great staff!!My wife and I were in visiting family, and decided stay the night relaxed. We requested a room on the highest floor and the staff was able to make that happened. Everyone was so friendly!! Check in was easy!! Will return!

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1Thank Gem1133
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your review. We do everything we can to accommodate requests and make your stay an enjoyable one. Chris Pomilla, General Manager

Pittsburgh, Pennsylvania
Reviewed 15 October 2015

When coming off the highway pay close attention because it is very easy to pass up this Courtyard Marriott. Located across the street from a strip club and a Mexican restaurant there isn't a lot going on in this area of Houston. At least the parking is free, however, the rates are expensive for what you are getting. I stayed...

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Helpful?
Thank MaraK498
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your review, and while it may appear that in our exact location there is not much to do, as we are located in a very commercial/business area, within 10 minutes you can reach the Houston Heights, Washington Avenue/Rice Military, and Uptown which have the very best in dining and shopping that Houston has to offer. We are currently...

Tampa, Florida
Reviewed 21 September 2015

Sometimes just doing your job is more than enough. Thank You Taneshia for doing just that!!!! Great customer service! I really appreciate the fast check in and your proffesionalism. You are truly a fine representation of the Marriott brand!

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Helpful?
Thank 87jerseygirl
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Job number one is taking care of our guests. Thank you for your business and for your review. Chris Pomilla, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The new state-of-the-art lobby at Courtyard by Marriott Houston Brookhollow provides flexibility and choices for our guests. We offer a new lobby with inviting spaces to work or relax in, complimentary Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard, or individual media pods. Eating space meets meeting space at The Bistro - Eat. Drink. Connect; with a variety of fresh, made-to-order breakfast, dinner, and beverage selections, including 24-Hour Starbucks coffee and specialty beverages. Recharge in our Fitness Room and tropical outdoor pool & patio. The Business Center and The Market are available 24 hours. We are conveniently located to easily reach all Houston has to offer, including The Galleria and Downtown Houston. ... more   less 

Additional Information about Courtyard by Marriott Houston Brookhollow

Address: 2504 North Loop West, Houston, TX 77092-8901 (Formerly Courtyard Houston Brookhollow)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $115 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Houston Brookhollow 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Houston Courtyard
Houston Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard by Marriott Houston Brookhollow staff and other travellers.
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Questions? Get answers from Courtyard by Marriott Houston Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room facing the courtyard/pool, away from 610”
 of 5 bubbles StefanTC, 7 Dec 2016 | Read review
“We had a first floor room with easy access from "F" entrance and no road noise”
 of 5 bubbles mattcH5228EQ, 3 Sep 2016 | Read review
“Backside is less noisy but those rooms do have road noise too.”
 of 5 bubbles TeacherDoris, 27 Jul 2016 | Read review
“Rooms on the north face T C Jester, a busy surface street. Generally quiet, loud vehicles can be heard.”
 of 5 bubbles The_Real_Birdcatcher, 23 Jul 2016 | Read review
“Don't stay here”
 of 5 bubbles JimP32778, 19 May 2016 | Read review
5 of 5