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All reviewssliding closet doorslept really wellspecial shoutbreakfast and dinnergreat hotel and staffstayed at the marriotttv channelsquiet roomstayed for one nighttoilet paperfitness centeroutdoor poolevery staff memberhouse keepingcorner roomfirst floorexcellent customer service
I stayed at this hotel for four nights last week and the staff and facility were first rate. I'm a paraplegic in a wheelchair, and on Saturday AM when I had a medical issue that needed immediate attention the staff (Laquetta, Marc & Rosa) jumped...More
1 Thank Skip W
Response from CYBrookhollowGM, General Manager at Courtyard by Marriott Houston BrookhollowResponded 21 November 2016
We were very happy that you were well, and that we could offer quick assistance. We know that these types of issues can be made even more stressful when not at home, or in your home town, and take the well being of our guests...More
While in Huston visiting Family. The wife and I stayed at this hotel for 3 night. I would stay again, staff was friendly and helpful. The room was nice and clean. This is an old hotel but very nice and quiet. They have bottle water...More
1 Thank Arthur O
Response from CYBrookhollowGM, General Manager at Courtyard by Marriott Houston BrookhollowResponded 21 November 2016
Thank you very much for your five star review! Everything we do is in an effort to earn your business by providing friendly and attentive service and clean, convenient home away from home. We hope to see you on future trips to Houston! Chris Pomilla,...More
The staff who checked me in and out were awesome! I had a great sleep. I do travel with ear plugs and needed them for the road noise, but the bed and the temperature of the room were very comfortable and I got a great...More
Thank TeacherDoris
Response from CYBrookhollowGM, General Manager at Courtyard by Marriott Houston BrookhollowResponded 21 November 2016
Thank you very much for your kind five star review! We appreciate your business and look forward to hosting you on future trips to Houston. Chris Pomilla, General Manager
Positives: Clean, comfortable, casual, good rate
Negatives: few retail or dining options nearby, some road noise
About 30 years ago, I travelled to Houston on business quite often. It's been a couple of decades since my last visit. This hotel was probably new about that...More
1 Thank The_Real_Birdcatcher
Response from CYBrookhollowGM, General Manager at Courtyard by Marriott Houston BrookhollowResponded 21 November 2016
We appreciate your very thorough review of our property, and while not new we are proud of the upkeep and investments made in the property to keep it in great shape. We use guest feedback to plan future capital investments, so thank you very much...More
I am here in a business trip. The people in the front they always treat you very nice. The guys in the bistro are pretty good as well. They are always looking for you and they make sure you get everything for your breakfast. I...More
Thank Esteban G
Response from CYBrookhollowGM, General Manager at Courtyard by Marriott Houston BrookhollowResponded 21 November 2016
Thank you for your review, and compliments on our friendly staff! Chris Pomilla, General Manager
Response from CYBrookhollowGM | Property representative |
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building... More
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building, the most common complaint about our bathrooms is that they are smaller than those built in hotels currently. The tile mentioned in the picture was from one of our accessible rooms, and is not in any other room. And, that room tile has been replaced since the picture was taken. I can understand your question about reviews, but it is the nature of reviews that negative reviewers are more likely to post their experiences and opinions. Since completion of our renovation, our guest service scores are up over 20% year over year. We should solicit more reviews to insure the good outweigh the bad reviews, so thank you for bringing this to my attention. If there is anything else that you would like to know, or if I may be of further assistance, please feel free to contact me directly at 713-688-5001. Thank you for your question! Chris Pomilla, General Manager
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Room Tips
"ask for a room facing the courtyard/pool, away from 610"