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Doubletree Hotel Houston Downtown

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Doubletree Hotel Houston Downtown
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1,011 Reviews from our TripAdvisor Community

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Showing 971: English reviews
Sydney, Australia
Reviewed yesterday NEW

Arrived in the evening to check in, after using the valet I was checked in by Drew - who was great. Even got a complimentary cookie. The room had a nice city view, and the bed was comfortable. The bathroom was nice and also clean, I got a good nights sleep here and woke up to rain on the window....

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Thank droods
Baton Rouge, Louisiana
Reviewed 3 days ago NEW

This hotel was excellent. Located within walking distance of the Hobby Center for the Performing Arts. Nice decor, large rooms, well-appointed. Bar and restaurant were very nice and the menu had a nice selection of foods including fare that was suited to those with special preferences. All staff were extremely professional, helpful, friendly, and ready to address any request. We...

Review collected in partnership with DoubleTree by Hilton
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Thank Joseph C
Militza O, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to respond to this review. We love to hear such kind words regarding our hotel and staff. Our location is great for business or leisure travelers, with many restaurants, venues, etc.. We hope you keep us in mind for future stays.

Austin, United States
Reviewed 5 days ago NEW

I'm in Houston often and choose this hotel always - am sad when it is booked up and I can't stay there. Its got every need for the business traveler - friendly helpful staff, plenty of luggage carts, a bar, decent food, clean rooms with very comfortable beds ... and a good price. Highly recommend

Review collected in partnership with DoubleTree by Hilton
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Thank U1188GJkimd
Militza O, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you very much for such a great review and your loyalty with our hotel. We are happy to hear that we're your hotel of preference when visiting Downtown Houston. We are conveniently located near many offices and restaurants and that is useful for our business and leisure guest. We hope to see you back soon!

Staten Island, New York, United States
Reviewed 1 week ago

I stayed here in December of '16 and cannot complain much about anything here, other than maybe location, but that's not their fault. The view didn't have much to offer either (facing the highways). The downside of the location is when business hours dwindle down, so does the area. The streets were completely empty by like 6pm local time. This...

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Helpful?
Thank Frank M
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for staying with us and for taking the time to share your experience. You are right that we largely cater to guests in downtown for business. There are restaurants in walking distance to the hotel and we also offer complimentary, on demand shuttle transportation, to those guests who want to venture out a little further than what's within...

Atlanta, Georgia
Reviewed 1 week ago

My cohorts and I were in Houston for a 3-day research conference and arrived extremely early in the morning on the first day of the conference. We were accommodated and allowed to check-in early. This allowed us to relax for a bit and freshen up before heading to the conference. The property has a great shuttle service for transportation to...

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Helpful?
Thank SolaTravelGirl
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

WOW! Thank you for your wonderful comments. I particularly appreciate you pointing out specific team members for providing outstanding service. I will share your review with these team members, so they can be properly recognized and thanked for ensuring you and your group had an enjoyable stay! This is the experience we strive to deliver to all of our valued...

Shreveport, Louisiana
Reviewed 1 week ago

Our room was not cool enough for us and the a/c is very loud. The bed is not comfortable at all. The location was great for our reason to be in Houston. This hotel is very close to Hobby Center for the Performing Arts.

Review collected in partnership with DoubleTree by Hilton
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Thank thm1911
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to provide feedback on your most recent stay. Many guests stay with us because of our great downtown location. We typically get great comments on the comfort of our beds. So much so, that I personally own one. I apologize that the room you stayed in did not meet your expectations. We have 24...

Texas
Reviewed 1 week ago

We spent the night here so that we could be close to the New Year's party we were attending at the Petroleum Club. This is a great hotel to stay in downtown Houston for the price we paid. We loved checking in and obtaining our room key on our cell phones!!! We did go to the desk and while there...

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Thank Gimmy1040
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you so much for your feedback. I was particularly happy to hear that you experienced our digital key check in! I use it myself when I travel and you can't beat it for convenience and ease of use. Our goal is to exceed every guest expectation and it's nice to get feedback when we achieve that goal. I apologize...

Columbus, United States
Reviewed 2 weeks ago

We enjoyed our time at DoubleTree. The location is fine, while the service has always been one of the bests. It was my first time to try a digital check-in and digital key, and I would definitely recommend that!

Review collected in partnership with DoubleTree by Hilton
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Thank zhechuans
Militza O, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to respond to this review. We are very happy you enjoyed your stay, the digital check-In & digital key. We take pride on how wonderful our team members are and the service they provide, we are thrilled you have experienced it. We hope to see you back soon!

Clear Lake Shores, Texas
Reviewed 2 weeks ago

Had bad experience with front desk staff and lost earring in room never heard back no phone Internet for 4 days was bothered 8am 4 times before 10 am by maid service departure was horrible. Bartender was pleasant. Fire alarm went off like crazy one day. Store never was opened had to take shuttle to get store items. Security was...

Review collected in partnership with DoubleTree by Hilton
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Thank D362GCmichelles
John-HiltonHelp, on behalf of the staff at Doubletree Hotel Houston Downtown, responded to this review

Dear carolyna1010t , Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and will reach out to you shortly to further assist. We hope...

Tomball, United States
Reviewed 3 weeks ago

Service is always great, price is always reasonable. An older hotel but it's still nicer than most. Staff is great, loved having free shuttle service. Came in handy more than one occasion. Needed an extra blanket and they came with it almost immediately, top notch!

Review collected in partnership with DoubleTree by Hilton
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Thank markrT9720NJ
Militza O, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you so much for such a wonderful review. We are overjoyed for all the kinds words regarding our team members and the service they provide. We will be renovating soon. We hope to see you back soon!

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas St, Houston, TX 77002-4777
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: $191 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Doubletree Houston
Houston Doubletree
Hotel Style:
#43 Romantic Hotel in Houston
#111 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Houston Downtown staff and other travellers.
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Questions? Get answers from Doubletree Hotel Houston Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It can be a little pricey, so try and find a deal. There isn't much around so its like a treat to stay here and relax.”
 of 5 bubbles droods, 16 Jan 2017 | Read review
“Take advantage of the shuttle service for transportation to and from downtown Houston attractions and restaurants.”
  • View from room 1223.
 of 5 bubbles SolaTravelGirl, 8 Jan 2017 | Read review
“Get the Hilton App and check in early”
 of 5 bubbles Gimmy1040, 7 Jan 2017 | Read review
“Rooms were good.”
 of 5 bubbles super502002, 30 Oct 2016 | Read review
“Had a road facing room which was very quiet and right on a corner. Not a lot of lighting in the room”
 of 5 bubbles deirdrem142, 28 Sep 2016 | Read review
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