DoubleTree by Hilton Hotel & Suites Houston by the Galleria
5353 Westheimer Rd Across from the Galleria Mall, Houston, TX 77056-5474
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About
#99 of 611 hotels in Houston
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Welcome to DoubleTree by Hilton Hotel & Suites Houston by the Galleria, just 30-45 minutes from Hobby Airport and George Bush Intercontinental Airport. Relax in our family-friendly Houston hotel, offering outstanding service, helpful multilingual staff, and our signature warm DoubleTree chocolate chip cookie. Our contemporary hotel near the Houston Galleria provides huge, residential-style suites, perfect for accommodating the entire family or for business travelers in need of extra space to work and relax. Some of our suites have balconies, and all feature high-speed wireless internet access and full kitchens, including a microwave, dishwasher and refrigerator.
With over 9,500 sq. ft. of flexible, column-free meeting and event space, our Houston hotel near the Galleria Mall is the ideal venue for any business meeting, convention, or special event.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Centre with Internet Access
Paid private parking on-site
Outdoor pool
Breakfast available
Breakfast buffet
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Spanish
Location
77Somewhat walkable
Grade: 77 out of 100
29Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Contact
5353 Westheimer Rd Across from the Galleria Mall, Houston, TX 77056-5474
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1542Reviews21Q+A100Room tips
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The room was clean had a balcony. The bar was great and the fitness center has peloton bikes. We were checked in quickly at front desk even got a warm cookie. I used the fitness room twice and it was great the peloton bikes with programs. Relaxing and got my workout on 😊
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Even drinks at the bar are great
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B P, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 3 days ago
Dear Laura, We’re delighted to know you enjoyed the Peloton bikes! We want our visitors to feel free to kick back and relax, but we realize that active guests need to keep up with their healthy lifestyles, especially when on the road. As the weather warms, there will be plenty of opportunities for after-workout dips in the pool as well. We can’t wait to welcome you back for more exceptional moments. Warm regards, Abigail Olajay Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We were very pleased with our stay. This hotel has spacious rooms with nice view. Great location. We were impressed by Sarah Evangelista at the front desk! She provided us with outstanding customer service answering all of our questions. Thank you Sarah!
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B P, Other at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 23 Aug 2021
Dear hrishmo, Sarah is a gem, one of many on our team, and we are elated to read that she made such a lasting impression. We will be sure to share and celebrate your kind words with her and the rest of our team. We welcome you to our extended DoubleTree Houston Galleria family and we look forward to hosting you again one day soon. Warm regards, William Venegas General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife woke up to another man unlocking our door coming into our bedroom close to midnight and turning on the lights before realizing that my wife and our toddler (16 months) were in the bedroom. Once he identified they were in there, he immediatley walked out. I was with family a couple streets down and immediately rushed on over. I raised the situation to the staff at the hotel. The security team said they would look into video footage and search the hotel. I have yet to here any results on the "what, why or how." My wife was obviously startled and not able to get any sleep for the rest of the night. I woke up and went to go talk to the staff prior to check-out and they said that I would have to call management to receive more info. This tells me that they obviously do not prioritize comfort and safety for their customers. Even if it was a simple mistake on faulty equipment or key cards and someone accidently walking in, staff did not make any attempt to rectify or explain what happened.…
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Date of stay: March 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B P, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 4 days ago
Dear Greg, Thank you for choosing us for your visit, though we must sincerely apologize for the unfortunate experience detailed within your review. There was clearly a mistake on our part; guest safety and comfort are extremely important to us, and our Director of Hotel Security remains happy to discuss this further should you wish to continue the dialogue. We once again apologize, and we will be addressing the mix-up in a team training session with urgency. We know this moment was isolated and we hope to earn your accolades upon your return. Kind regards, Abigail Olajay Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came to Houston for a family trip on spring break. This was a great stay. Clean rooms, comfortable beds, spacious rooms. The hotel is walking distance to the galleria mall and great restaurants. Will definitely book again!
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B P, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 1 week ago
Dear Kelseia, Thank you for spending your holiday with us, and for taking the time to send your kind comments. It makes our day to know that we helped you and yours make exceptional memories together. We have passed your accolades onto the housekeeping team, which brought smiles around. It is wonderful to hear that you have plenty of excursions to the Houston Galleria planned in the future, and that you will be returning to us as your home base! We look forward to many pleasant returns in the years to come. Warm regards, Abigail Olajay Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For price I expected more comfort. The beds was hard and the pillows need to be replaced. We arrived at 3pm had to get a parking pass which cost $30 dollars plus tax. Got ready to go eat supper and the valet told me they gave me the wrong tag, if I had went out with that tag I would have to pay again. There was two valet's working they was so helpful. I dont recommend this hotel
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B P, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 2 weeks ago
Dear Lisa, Thank you for choosing us for your visit. We must apologize, however, for the parking tag mix-up. Rest assured, we would never allow a guest to be charged double for a mistake made by our team. It is gratifying to hear that the team was so helpful, though we will review this incident in our next team training to ensure this is not repeated. We would be grateful to have the chance to win back your heart, and we hope to have the opportunity to do so on future stays. Warm regards, Abigail Olajay Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff is extremely welcoming, genuinely happy and provide great service! The rooms are great, they are very clean and large. Emmanuel at the front desk is always exceptional! Thank you for another great stay!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B P, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 3 weeks ago
Good afternoon, It is a delight to hear about your wonderful stay! Our team is truly a joy, and it is fantastic to know that we put a smile on your face as well. We have passed your compliments on to Emmanuel, who was tickled pink to learn that he helped make your trip such a memorable experience. We look forward to greeting you on your next visit; there is always something to do in The Galleria neighborhood, and pool season will be upon us soon, bringing even more opportunities for good times and relaxation. Kind regards, Abigail Olajay Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jacksondc wrote a review Feb 2023
Washington DC, District of Columbia399 contributions267 helpful votes
The hotel has a smell to it. I can't describe it. It's not pleasant. Couple that with a poorly trained front desk and lack of communication...disaster. My stay was during the week. The front desk didn't acknowledge my diamond status. That should have been the first clue. I told them I had self-parked a car. No mention of how that works or what was necessary. The first room smelled like old chinese food. These have full kitchens...a mistake. But nearly 6 hours into my stay and the entire hotel loses power for 10-15 minutes. It comes back on. But overnight no letter under the door apologizing or explaining what happened. You know, the normal communication thing people do when there's any incident. The unfortunate thing is they forgot to plug the water heater back in so the next morning - nobody got a warm shower. When I got to the desk the next morning, nothing was spoken about what happened. There was a woman screaming at two front desk agents while the line piled up to check out (and find out what happened). I decided the agents had been served, so I turned in my key and asked how to get out of the garage. Turns out they were supposed to give me a hang tag to put on my car and the gate would read that to allow me to exit....except the gate was permanently open. This hotel needs some work - refresh the design (a little, the rooms were pretty good), take away that smell and train the desk. Oh, and my friend "dead" who met me in the bathroom. I call him dead because in a moment he was smashed. …
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: The rooms with sun facing south are the best, in my opinion.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B P, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 4 weeks ago
Dear Jackson, We thank you for being a valued Hilton Honors member and for allowing us to serve as your host. We apologize if we fell short of your expectations. We were indeed training new front desk team members this week and we thank you for your patience as those colleagues learn how to welcome a guest most efficiently. As your comments note, the neighborhood did have a brief power outage. We apologize if our regrets were not communicated, and we value the added feedback shared within your review. We are well-loved by most business travelers for our suites, convenient location, and genuine hospitality though we know we fell short in providing you this experience. We apologize once more, and we hope to have the opportunity to host you again as we would like nothing more than another chance to earn your seal of approval. Until then. Best regards, Abigail Olajay Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent Warm cookies upon check in . Quiet room. Comfy bed and pillows. Very hot shower with good pressure. Nice bar lots to do nearby. Eat at Katz never Kloses. Great brunch alcohol menu . Emmanuel was excellent at check in and was very friendly
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B P, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 6 Feb 2023
Dear TexasDeedle, What a pleasure it was to find your stellar review. We thank you for taking the time to spread the word about your enjoyed DoubleTree visit and we thank you for letting us know that Emmanuel made such a wonderful first impression. On behalf of all of us, the pleasure was fully ours and we look forward to welcoming you with another warm chocolate-chip cookie upon your Houston return. Warm regards, Abigail Olajay Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carpets stained and torn. Taps are broken. Kitchen has no toaster, no soap, no sponge. They provided me with dirty plates. The laundry is $12 and they don’t work. The hotel smells of marjuana. Just stay somewhere else and you will be happier.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from B P, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 23 Jan 2023
Dear seeking_9, Greetings from the Galleria. We value the feedback shared within your review though we are saddened to learn that we fell short in providing a room that exceeded expectation. We appreciate you bringing your concerns to our attention and should another chance to provided, we look forward to earning your accolades upon your return. If we can assist in making those plans, we invite you to be in touch. Warm regards, William Venegas General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an excellent stay at the DoubleTree, with the clean rooms, convenient access to The Galleria, and friendly staff. The staff were very accommodating to our large group. The rooms were very nice and spacious. We would definitely stay again.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B P, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 3 Jan 2023
Dear pfbell, It was a treat to find your review and we appreciate the endless accolades of our team. From a warm welcome to a pristine room, we take great pride in ensuring each guest enjoys a relaxing Houston experience and we are thrilled to find that you and yours felt so at home. We support your idea of a return visit, and we invite you to be in touch if we can assist in making those plans. Until then. Warm regards, William Venegas General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$133 - US$233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree suites by hilton houston by the galleria hotel houston, doubletree hotel houston, doubletree houston
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
476
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Claim Your ListingDOUBLETREE BY HILTON HOTEL & SUITES HOUSTON BY THE GALLERIA: UPDATED 2023 Reviews, Price Comparison and 491 Photos (TX) - Tripadvisor
Frequently Asked Questions about DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Which popular attractions are close to DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Nearby attractions include A.D. Players (0.3 km) and Shop1990 (0.4 km).
What are some of the property amenities at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Some of the more popular amenities offered include a pool, a lounge, and a fitness centre.
Which room amenities are available at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Conveniently located restaurants include The Capital Grille, Truluck's Ocean's Finest Seafood and Crab - Houston, and The Burger Palace.
Are there opportunities to exercise at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Hotel & Suites Houston by the Galleria offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?
The staff speaks multiple languages, including English and Spanish.