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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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256 Reviews from our TripAdvisor Community

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Showing 243: English reviews
San Luis Potosi, Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW via mobile

It is a nice hotel Some details in the suite make me not give it the best grade Any way it is convinient and in a very nice location, surrounded by the best restaurants and Shopping centers. 8 out of 10 is the rate i give it

Helpful?
Thank MANRV
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for choosing DoubleTree Houston Galleria on your recent visit to uptown Houston, MANRV. The team is happy to hear that our convenient location came in handy for getting out to experience all the local shopping, dining, and entertainment that the Galleria area has to offer. We look forward to your next visit and wish you all the best... More 

Oklahoma City, Oklahoma
1 review
Reviewed 4 days ago NEW

Best setup of rooms for a great price. The staff here are very friendly and professional!! Room was pleasantly clean. Hotel staff went above and beyond to correct a missing cheese tray we ordered prior to arrival.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Julius S
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for sharing your review of DoubleTree Houston Galleria, Julius S. We appreciate your feedback on our well appointed guest rooms and the excellent service you received from all of our team members throughout your stay. We look forward to continuing to be your go-to when travel brings you back to Houston! More 

Laurel, United States
1 review
Reviewed 4 days ago NEW

It was a very short stay for us to obtain a Visa for my daughter's study abroad semester next month. We chose this hotel and recommend to any who are doing the same-the shuttle took us straight to the consulate and back. The hotel staff went above and beyond to make this busy trip great!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Z5051QOcarlab
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for sharing your review of your memorable visit with us in Houston, Z5051QOcarlab. Your feedback on our team's friendly, helpful service is rewarding to us and we're glad you were able to take advantage of our shuttle service to visit the consulate. We hope to welcome you back on your next visit to the city, whether it's for... More 

Waco, Texas
1 review
Reviewed 4 days ago NEW

Great hotel & great value, especially since the remodel (the lobby is gorgeous!). The suite works for my family of 5, even now that all the kids are teenaged. The rooms are very large. There's a small kitchen with a big fridge, a dining table, and 2 large TVs, and still plenty of floor space left over. The service is... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank lcclev67
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi Icclev67, Thank you for choosing DoubleTree Houston Galleria on your recent visit to uptown Houston. We're proud to read that you and your family enjoyed an amazing experience and were able to comfortably spread out in our spacious suites. We appreciate your recommendations to our future guests and can't wait to have you back for another memorable experience. More 

Austin, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW via mobile

I booked this hotel to have a fun, swimming / kids vacation while here for thanksgiving. Nope ! No "heated" pool (outdoor). No hot tub, no fan in bathroom (stinky), Ac worked poorly, room had no microwave or fridge, gym was only 18 & up. Breakfast buffet was $12/person & parking fee was $24/day. The mattress was old & hard.... More 

Helpful?
1 Thank SuzyTexas2step
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi SuzyTexas2step, Thank you for taking the time to share your feedback regarding your recent stay with us in uptown Houston. We're thankful for your comments on our team's commitment to excellence in service, our delicious dining options, and our convenient local shuttle service. However, we are surprised to read your comments on the rest of your experience. We recently... More 

TX
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

Stayed here 1 night on business. NOTE - hotel charges $25/night for self parking. I don't recall this disclosed when I booked this room. Hotel seemed overwhelmed with number of people checking in at 630P, but was checked in swiftly after patiently waiting. I was given a king room on 4th floor facing the street and told the hotel was... More 

Helpful?
2 Thank BigPapaC
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for reaching out with your feedback of your recent stay with us at DoubleTree Houston Galleria, BigPapaC. We are surprised to read that you were less than satisfied with your experience. We usually receive compliments on our newly renovated accommodations and Hilton Honors offerings, including complementary breakfast and WiFi. We do charge a minimal fee for parking that... More 

1 review
Reviewed 2 weeks ago

The hotel was nice and clean. The hotel staff was very courteous and friendly. Just be sure to request kitchenware if you booked a stay to take advantage of a suite w/ a full kitchen. I had gone to pick up a few things in order to prepare some meals while I was there, but when I got back from... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Abel G
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for taking the time to write a review of your memorable experience with us in Houston, Abel G. We appreciate your compliments on our team's friendly, helpful service and our newly designed, cleanly accommodations. We've regrouped with the team to ensure all of our guest suites are fully stocked with kitchenware and apologize for the minor inconvenience you... More 

1 review
Reviewed 2 weeks ago

The front deck staff were super nice and helpful. Easy self-parking and valet-parking. Location is awesome, close to everywhere! Walking distance to the mall and tons of restaurants. Will definitely come back next time I visit Houston!

Helpful?
Thank Jun W
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for sharing your review of DoubleTree Houston Galleria. We see that our convenient location, just steps from the Galleria and countless options for dining and entertainment made your stay even more enjoyable. The team appreciates your feedback on their attention to detail and helpful, friendly service. We look forward to your next visit to Houston and meeting all... More 

houston, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago

I was moved to two different rooms experiencing the same issues and had their maintenance staff come and check the unit and was not resolved. Very uncomfortable stay and dissatisfied with service and attention.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Anna R
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi Anna R, Thank you for sharing your feedback on your stay with us in Houston. We regret to hear of the challenge you experienced regarding the air conditioning in your guest rooms during your stay. This is out of the ordinary to us and our engineering team has addressed this issue immediately. We apologize for any inconvenience and would... More 

Denver, United States
1 review
Reviewed 2 weeks ago

Stayed here for a work trip and the rooms were clean, updated, and large. Perfect for working on the computer after work, relaxing and everything in the rooms was new and updated. Staff was amazing and went above and beyond to make me feel comfortable and meet my needs. Better than other hotels in the area because the rooms are... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank R7661GKjennifere
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for choosing DoubleTree Houston Galleria for your accommodations on your recent business trip. We appreciate your recommendations to our future guests on the excellent service you received and the compliments on our newly designed guest rooms and public space. We hope you'll be joining us again when travel brings you back to uptown. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-sized suites, a swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Address: 5353 Westheimer Rd, Houston, TX 77056-5474
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $150 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel & Suites Houston by the Galleria 4*
Number of rooms: 476
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Expedia, HotelTravel.com, Hotels.com, Travelocity and Priceline so you can book your DoubleTree by Hilton Hotel & Suites Houston by the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#28 Luxury Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“see notes in comments”
 of 5 bubbles 117mattt, 14 Nov 2016 | Read review
“Higher floors have great views of surrounding Houston area”
 of 5 bubbles P7302IDstevel, 11 Nov 2016 | Read review
“Ask for an upgrade to a suite. Wonderful spaces.”
 of 5 bubbles cowpolk, 27 Oct 2016 | Read review
“the best room i think its 2302 -2304 and the same thing until the 26 floor ,”
 of 5 bubbles , 28 Sep 2016 | Read review
“14 rooms are nice”
 of 5 bubbles bobH5891PE, 24 Sep 2016 | Read review
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