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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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315 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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Showing 297: English reviews
Deerfield Beach, Florida
Reviewed 9 August 2016

My family and I stayed at this hotel for 13 days due to treatment at MD Anderson. We booked a suite because we needed a kitchen. The room was very large, clean, and quiet which was needed for the extended stay. We were very pleased with this hotel and will definitely stay here for any follow up appointments. We also...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Deb B
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Debtriptoitaly, Thank you for sharing your review of your excellent experience with us in Houston. It's a pleasure to hear that our suites were the perfect fit for you during your 13 day visit and that you were able to spread out, cook, and relax with ease. Many of our guests stay with us due to our convenient location...

College Station, Texas
Reviewed 7 August 2016 via mobile

Had the worst experience in my life .. Had to wait from 6PM to 10PM to check in .. They said cleaning staff quit and they don't have clean rooms.. They were not even apologetic about it.. When we checked in, the elevator was squeaky, people walking in the lobby topless coming out of the pool.. Classless staff, classless guests...

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Helpful?
Thank Al E
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

You were disappointed and we do apologize for the wait for your accommodations. This was a very heavy check in /out day. We suggest that the apparent decorum of your fellow guests was perhaps a reference to guests going to / from the pool area in their swimming attire (tops). Your experience is clearly not reflective of our hotel or...

Cleburne, Texas
Reviewed 7 August 2016 via mobile

When I think of Double Tree, I think of high standards, but be willing to pay the price, but I was pleasantly surprised with the hotel. We flew in to Houston the night before our meeting on Southwest. Hobby Airport, their hub, is within 2 miles of this hotel which offers a free shuttle service every 15 - 30 minutes...

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Helpful?
Thank 41wm
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear 41wm, Thank you for sharing your review of your excellent stay with us at DoubleTree Houston Galleria. It is our number one goal to ensure all of our guests enjoy a clean, comfortable, and convenient stay. Hearing that this was exactly the case for your is wonderful news and we look forward to your upcoming visit next month. We're...

Massachusetts
Reviewed 6 August 2016

If I could give more stars I would. EVERYONE I came in contact with was fabulous! We stayed 2 nights. The first night we had one room (1815), and then checked into two rooms on higher floors the next day (2504 2 Queen suite/balcony & 2511 King/shower/balcony) which happened to be my birthday. The front desk sent up a tin...

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Helpful?
Thank traveltheworld54321
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear traveltheworld54321, We are proud to read that your stay with us at DoubleTree Houston Galleria was the best stay you've experienced in a hotel ever! Hearing that our team members went above and beyond to ensure you received outstanding service is truly rewarding to us and we have shared this feedback as further encouragement moving forward. We're glad you...

Potomac Falls, VA, United States
Reviewed 6 August 2016

When I arrived, the staff was extremely nice and friendly and in typical DoubleTree fashion, they offered me a nice warm cookie! Who can resist a warm cookie? When I got to the suite, it was huge and comfortable. The renovations gave the suite a warm and familiar look. It almost felt as if you were staying at home!

Review collected in partnership with DoubleTree by Hilton
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Thank Alfredo C
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Alfredo C, Thank you for taking the time to share your review of your stay with us at DoubleTree Houston Galleria. We're proud to read that you found our newly renovated accommodations comfortable and cleanly. Many of our guests mention that our suites provide an atmosphere of a home away from home and we're glad this was a convenience...

Reviewed 5 August 2016

The location is of this property is great; almost everything is walkable in a city where a car is a necessity. The place was going under renovation but that did not affect any of services. Rooms are spacious and bar is very well stocked. Check-out was a breeze as well, front desk staff Kyrus helped me with last minute change...

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Helpful?
Thank Prathmesh M
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Prathmesh M, Thank you for taking the time to share your review of your stay with us in Houston. We're happy to hear that our excellent location was perfect for exploring the local area and taking in all of the great shopping, dining, and attractions that the Galleria area has to offer. We're under the assumption that you stay...

Syracuse, New York
Reviewed 5 August 2016 via mobile

Beautiful hotel for a wedding, our friend's held their ceremony and reception in two different rooms on the top floor, stunning views of Houston! Our room was clean, bathroom felt a bit outdated but nothing to be upset about!

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Helpful?
Thank Mandy M
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Mandy M, Thank you for taking the time to share your review of your stay with us at DoubleTree Houston Galleria. We're happy to hear you enjoyed a wonderful wedding ceremony with your friends at our hotel. Our number one goal is to ensure our guests enjoy a memorable stay and we are proud to know this was exactly...

Houston, Texas
Reviewed 3 August 2016

For this I had a good time I thank u for the cake and the nice way ppl were all in all it was a good stay there were so many nice staff and the area was nice as well the galleria was right next to us that's always good

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank chanctonj
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear chantonj, Thank you for sharing your review of your memorable birthday stay with us in Houston. It is a pleasure to read that our team members went out of their way to provide excellent service and ensure that you enjoyed a wonderful birthday celebration. We see that you were able to take advantage of our convenient location, just steps...

Century City 7441
Reviewed 3 August 2016

This hotel is strongly recommended for family's stay. The location is pretty good because of easy access to big shopping malls and traditional meals restaurants. Services provided are excellent. The rooms are well equipped for family use. Environment is kid friendly with cookies given to kids from time time. Excellent internet access through wifi. Very good laundry. Excellent staff.

Review collected in partnership with DoubleTree by Hilton
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Thank 894remib
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear 894remib, Thank you for sharing your review of DoubleTree Houston Galleria. We appreciate your strong recommendations to our future guests regarding our excellent location in close proximity to a large variety of shopping at the Galleria and tons of options for local dining. Our team also appreciates your compliments on our commitment to the Hilton standard of quality service...

Doha
Reviewed 3 August 2016

Do not rely on digital check in; the descriptions of the rooms are not accurate or the room could be non-existent and not available upon arrival. If you are a HHonors members, it might be worthy to be aware that there are designated room for members. Front office usually do not welcome you as such. And when using valet parking,...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Maeishes
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Maeishes, Thank you for taking the time to share your feedback of your stay with us in Houston. We regret to read that your experience was less than satisfactory and our team will be more than happy to speak with you in greater detail about your stay in attempt to make the situation right. Please feel free to share...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-sized suites, a swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Address: 5353 Westheimer Rd, Houston, TX 77056-5474
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $173 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel & Suites Houston by the Galleria 4*
Number of rooms: 476
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Hotels.com, Travelocity, HotelsforEveryone, Booking.com and Priceline so you can book your DoubleTree by Hilton Hotel & Suites Houston by the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#25 Luxury Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms facing the freeway as they are a bit noisy.”
 of 5 bubbles captakalra, 26 Jan 2017 | Read review
“Ask to be away from elevators as the noise keeps you awake at night”
 of 5 bubbles pandimurphy, 26 Jan 2017 | Read review
“Great location”
 of 5 bubbles chrisnS5435NO, 25 Jan 2017 | Read review
“Quieter Floors are higher floors”
 of 5 bubbles lakeishaj2014, 22 Jan 2017 | Read review
“A suite if you can afford it.”
  • The lounge of the suite
 of 5 bubbles robertpD2422TZ, 14 Dec 2016 | Read review
5 of 5