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All reviewsdairy ashfordnights while visiting familykaty mills mallfront deskbuffet breakfastenergy corridorfriendly hotelwest sidean older propertycheck in was quickstayed for nightsrooms were cleanconvenient locationfirst floorcoffee makerwould stay here againlobby
Overall, I was satisfied with the property. The plus points were the main lobby area including the cafe/bar, courtesy of the staff and general cleanliness. The gym could do with some improvement but is typical of many properties in that price range. The property is...More
Thank Raghu M
Response from Mike S, General Manager at Courtyard Houston I-10 West/Energy CorridorResponded 1 week ago
Thank you so very much for taking the time to review your stay with us. We are so pleased to hear that you enjoyed your stay with us. We do appreciate your feedback in regards to the fitness center and have shared your info with...More
I would like to start off with the staff. Phoebe on of the ladies at the front was very respectful and super nice when speaking with each and every customer. I also like the mention I really enjoyed the fire pit they have and the...More
Response from Mike S, General Manager at Courtyard Houston I-10 West/Energy CorridorResponded 4 weeks ago
Thank you so very much for your Excellent review of your stay with us. We are so pleased to hear that you enjoyed the total experience. I have already shared with Phoebe and the rest of the team your kind words about her service. We...More
Phoebe at check in desk was super helpful in finding us the an amazing room and getting us settled in. Every time she saw us she made sure to asking if everything was good, need less to say that our visit was the very best!More
Thank Michael V
Response from Melinda W, Manager at Courtyard Houston I-10 West/Energy CorridorResponded 4 weeks ago
Dear Michael V,
Thank you for taking the time to share your experience at our hotel. I am so pleased that you enjoyed your stay and received the stellar service we are so proud to deliver! I look forward to sharing your kind words with...More
Stayed here on Christmas night when there were not a lot of guests, and thus lots of empty rooms, and yet I was put in a room that required maneuvering the odd layout of the hotel to get to the room at the end of...More
Response from Mike S, General Manager at Courtyard Houston I-10 West/Energy CorridorResponded 2 January 2018
Thank you for taking the time to review your stay with us. I take matters like this very seriously and use them as a means to improve on the product and service we provide to all of our guests.
I do apologize for the issues...More
Stayed with my wife and kid for 6 nights while visiting family in Houston Memorial area. Had a room on ground/first floor opening up to the courtyard. The room was spacious with comfortable beds and nice big bathroom. Loved how one can exit directly to...More
Thank Danial S
Response from Mike S, General Manager at Courtyard Houston I-10 West/Energy CorridorResponded 13 December 2017
Wow - thank you so very much for your kind words. We take great pride in our staff providing excellent service and are pleased to hear when we have succeeded. It's even better to hear that we were able to find your wallet that you...More
Response from mikeseigneur | Property representative |
Thank you for your question. Yes we do still offer the American Girl weekend package that provides a bed in the room for your American Girl doll to sleep. It also includes breakfast for two, cookies, popcorn and the in... More
Thank you for your question. Yes we do still offer the American Girl weekend package that provides a bed in the room for your American Girl doll to sleep. It also includes breakfast for two, cookies, popcorn and the in room American Girl Movie.
Please let us know when you are coming in and we will be happy to make your American Girl weekend a great stay.
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"Travellers who do not wish a long walk should specify the same when checking in at the front desk."