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Four Points by Sheraton Houston Citycentre

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222 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Houston Citycentre
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Showing 206: English reviews
Norway
Reviewed 7 May 2015 via mobile

Rooms really need an upgrade, carpets stained, noisy AC, old and damages furniture, traffic noise with windows closed. Overpriced compared to the standard although room, bed and bathroom was clean. Location good. However, will choose other alternatives in th Citycentre next time.

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2Thank vvel
Calgary, Canada
Reviewed 5 May 2015 via mobile

This was a good hotel to stay at for the weekend. It wasnt as clean as I would have liked but it was good to rest and recharge and was close to areas of downtown Houston. Fresh breakfast and coffee was available each morning and the beds were extremely comfortable!!! The front desk staff were also helpful and friendly. The...

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Thank Nancy C
Austin, Texas
Reviewed 30 April 2015

i checked out about ten minutes after i checked in. the room (near the pool) was remniscent of a really run down old motel complete with falling down curtains, multiple colored paint splotches on the wall to cover up old marks and finally the wonderful stains on the out dated carpet. the only thing that it looks like they did...

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1Thank Laura L
Mount Vernon, Texas
Reviewed 22 April 2015 via mobile

Had a short trip to Houston for business and his hotel was selected by the company. It is in a great location with many great food and drink choices in short walking distance. However the hotel is old and dated. Popcorn ceilings are the first sign. Old layout, old saggy mattress and two wooden desks in the room from the...

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Thank David B
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear Dave B, We’re glad you were able to take advantage of our convenient location; however, we regret you were ultimately disappointed with our hotel. As you mentioned, we recently refreshed our lobby, and we are happy to also share that we are in the process of evaluating plans to update our other common spaces and guest rooms as well....

Waco, Texas
Reviewed 14 April 2015 via mobile

Cowanna Felder and Quiana are great personnel to welcome all guests and they should be recognized with their hard work. Maintenance man Jose is willing to step in for any service you may need. They are great assets for this hotel. I highly recommend these 3 personnel for their great attitude.

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Helpful?
Thank theshaws04
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear Guest, Our team is truly committed to providing outstanding service to each of our guests, so we are thrilled to hear Cowanna, Quiana, and Jose went above and beyond to make your experience memorable. We will be sure to congratulate them for their superior service. Thank you for taking the time to recognize our team through your review, and...

New Orleans, Louisiana
Reviewed 10 April 2015

I was so disappointed in the Starwood property. I normally stay in a different part of Houston for work (at an awesome Starwood property!), but chose this location due to it's proximity to my work for this trip. I won't choose it again. There were a few very good things: My bed & bathroom were clean. The room service was...

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2Thank Kirsten P
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear Kristen P, While we are happy to hear you were pleased with our clean and comfortable guest rooms and in-room dining, we regret you were ultimately disappointed with your stay with us. Providing well-maintained accommodations is a top priority to us, and so we appreciate your feedback in regard to the conditions you encountered in your room. We will...

lumberton, Tx
Reviewed 30 March 2015

Stayed for a couples retreat held at the hotel. Rate for a king suite was very reasonable but hotel is showing its age. Cosmetic issues were seen throughout room and lobby but the AC was the best!!! It may have been noisy but I need white noise to sleep. Was located near elevator but we didn't really notice. Overall quiet...

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1Thank tdchambers
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear tdchambers, Thank you for taking the time to share your honest review with us. We greatly appreciate your feedback because information like this is very helpful in pinpointing areas we can improve our hotel and services. Thanks again, and we hope to host you again should you return to the area in the future. All the best.

Greater London, United Kingdom
Reviewed 26 March 2015

the hotel is situated about 10 yards from the highway so road noise is a major issue. On top of this, the plumbing has issues - when either my sink tap or someone nearby was in use, the hammering noise was dramatic. Having requested and been assured I had been allocated a quiet room at checkin, I found the room...

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Thank Nigel B
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear Nigel B, It’s always our priority to provide our guests with a comfortable and relaxing stay, and we are sorry we failed to provide you with a more enjoyable experience. Our General Manager, Juan Flores, would like to personally amend your stay. Should you like, please contact him directly at jflores@valenciagroup.com to discuss your stay further. Thank you for...

Reviewed 21 March 2015

Good: location; room size; friendly staff Bad: our AC unit was really loud Stayed here for two nights. The location is good due to access to 8 and 10. Easy walk over to Citycentre with lots of dining options (and shopping if you so desire). We were on the southeast side of the property, so the noise of the highways...

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Thank amATX512
Tx
Reviewed 12 March 2015

We unexpectedly found ourselves without reservations and a night to spend in this area. We walked in and asked for a room; we were welcomed and given a decent rate and a free upgrade by the front desk staff. The hotel has a great location next to CityCentre - you can walk there easily for dinner, shopping, or an upscale...

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Helpful?
Thank Ladylaz

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Four Points by Sheraton Houston West offers a great location on the corner of Katy Freeway and Beltway 8 (Sam Houston Tollroad) nearby the Memorial City Mall and Memorial Hermann Hospital. ... more   less 

Additional Information about Four Points by Sheraton Houston Citycentre

Address: 10655 Katy Fwy, Houston, TX 77024-1002
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $128 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Houston Citycentre 3*
Number of rooms: 171
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Also Known As:
Four Points By Sheraton Houston, Memorial City Hotel Houston
4 Points By Sheraton Houston, Memorial City
Four Points Houston
Houston Sheraton
Houston Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Houston Citycentre staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Houston Citycentre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the first floor.”
stevesS55UP, 24 Apr 2017 | Read review
“High as possible, get a room on the east side, to get away from some of the highway noise, which really cannot be escaped.”
936larsl, 30 Mar 2017 | Read review
“do not stay in the Bungalows”
703tonyr, 22 Mar 2017 | Read review
“"Higher floors have less A/C unit noise"”
Raindropranch, 27 Jan 2017 | Read review
“There are apparently two styles of rooms...the Tower and then the "outside" rooms as the desk agent referred to them. Choose Tower.”
revenueguru, 27 Sep 2016 | Read review
5 of 5