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Crowne Plaza Houston - Brookhollow

549 reviews
#212 of 517 Hotels in Houston
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Traveller (86)
Room & Suite (55)
Pool & Beach (5)
Overview
  • Excellent47%
  • Very good25%
  • Average15%
  • Poor7%
  • Terrible6%
Travellers talk about
“henry strait”(40 reviews)
“front desk”(134 reviews)
“older hotel”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Crowne Plaza Houston - Brookhollow
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Rooms
4 Mar5 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (549)Write a Review
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1 - 5 of 533 reviews
Reviewed 6 days ago

Was here for a week on business in the Houston area. Area was well located for me to get to my facility on Sam Houston Pkwy, but that was about the best to be said. This facility may have once been really good, but as...More

Thank Capt_Dave_L
Reviewed 3 weeks ago via mobile

The room was spacious with a panoramic view of the Houston skyline. Because of renovations underway, the pool area was not fully functional. Also, a portion of the lobby served as both the bar and dining area. The experience was enhanced a bit by the...More

1  Thank travelingBard23
Reviewed 4 weeks ago via mobile

I was blocked in Houston in transit from New Zealand to Europe and finished in this old and sad hotel... but the worst was the temperature in the room (probably less than 16°C) and in the corridors and the hall (less than 8°C) !!! And...More

Thank Gregoire G
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 2 weeks ago

Hello Gregoire G, Thank you for your stay and for taking the time to leave us the above feedback. I am sorry that the hotel condition and temperature made your stay with us less than ideal. My wish is for all guest stays to be...More

Reviewed 13 December 2017 via mobile

At a 3.5 star hotel I should not have to walk outside, I should not feel uncomfortable, dirty, or the slightest bit unsafe. I mean I'm from St. Louis and I feel unsafe, that is saying something. Please someone remove this hotel from the 3.5...More

1  Thank soccerkid9283745
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 29 December 2017

Lovely day soccerkid9283745, Everyone who walks in our lobby is precious to us so thank you for staying and for sharing your experience. Moreover, I wasn't happy to hear that you were not pleased with our hotel's facilities. We want our guests to be part...More

Reviewed 23 November 2017 via mobile

Hotel was conveniently located for my trip destinations but road construction made accessibility difficult. Staff was very nice and went out of their way to be of assistance. Property was in subpar condition compared to other Crown Plazas at which I’ve stayed. (See pics)More

Thank Ben R
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 12 December 2017

Dear Ben R, Thank you for choosing Crowne Plaza Northwest-Brookhollow and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations regarding the condition of our hotel. We strive to make...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$84 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$84 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (86)
Room & Suite (55)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Do not stay at this hotel"
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"Stay somewhere else."
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"Recommend the main building until others are remodeled."
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"away from main road"
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