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Crowne Plaza Houston - Brookhollow

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Crowne Plaza Houston - Brookhollow
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517 Reviews from our TripAdvisor Community

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Showing 502: English reviews
Los Angeles, California
Reviewed 1 week ago NEW

Georgia was really exceptional, professional and customer-minded. She made me feel welcomed after a long day, checked me in smoothly and ensured everything was perfect. Erased all the hassle out of traveling. I'm not used to that these days and it lead me to write my first review on line. Great job!! Other staff and room service was excellent as...

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Helpful?
Thank intlmale2016
Fort Lauderdale, Florida
Reviewed 2 weeks ago

Rita Washington, the desk clerk was outstanding. My company for got to make "4" reservations for my sales team and most of the hotels were booked full. She worked and was able to place us into the hotel and was an absolutely outstanding associate with customer service. Her smile, demeanor and just plain fun, The team was so impressed. You...

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Helpful?
Thank tgarza2016
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you so very much in taking the time to write a review about our hotel and more specifically the customer service you received from Rita. I was certainly delighted that you took the opportunity to recognize Rita. We do take pride in offering our customers friendly efficient service. I was also happy to hear that Kimbra was able to assist...

Reviewed 3 weeks ago via mobile

The place is a no due to fleas & bugs. Madeline, Georgia, & Susie had great customer service! The hotel is pretty ran down and needs renovation! The ice machines don't work. Only floors 2 & 10 work! The best rooms were on the 10th floor. Had a room on the 6th floor saw roaches. Had a room on the...

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Helpful?
Thank Rhg24
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for you review of the hotel. It is rare that that we have issues as described. For that I apologize. This is certainly not our standard. Because we are currently a pet friendly hotel it is certainly possible that fleas were present in the room and should have been caught prior to selling you that room. Again, thank-you for...

Dallas, Texas
Reviewed 3 weeks ago

I planned a very low budget event at the Crowne Plaza in April of 2016. The staff and GM of the hotel misled me to believe that the Houston flooding did not affect the quality of their product. When I arrived on site from Dallas, the ballroom had TRASHCANS in the room collecting water and missing ceiling tiles. The damage...

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Helpful?
Thank Stefie972
IHGService, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear Stefie972, We value your feedback during your recent business trip. Our goal is to consistently provide excellent guest experiences but it is unfortunate to see that this stay was not up to standards particularly with the service received from our hotel. I have sent you a private message to obtain additional details regarding your stay. We hope to hear...

Houston, Texas
Reviewed 3 weeks ago

Stayed here again for the arcade expo. The hotel has been updated and is improved since my last stay. Clean and quiet as before, however, still only one elevator was working. We ate at the bar one night. The food was good however there were only 2 people working which made it slower than it should have been. Those employees...

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Helpful?
Thank SDDC11
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for your recent review of the hotel. We certainly appreciate the feedback both positive and negative. We truly enjoyed having your group again this year. I apologize for the possible wait for breakfast. We are typically better than this. I am glad you enjoyed the food and the price point we offer on weekends. We addressed the elevator issue...

Reviewed 3 weeks ago

The GF and I decided to stay here for a weekend getaway, mostly because of IHG's Accelerate promotion. I am a Platinum member and upon check-in I was given 4 drink vouchers (2 for me and 2 for the GF), along with a breakfast voucher which I told would be a buffet. We were also upgraded to the Executive room...

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Helpful?
Thank sjvm12
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you very much for taking the time to review the hotel. We appreciate your honest assessment. I was happy to hear you enjoyed the staff and we were able to recognize your platinum status with an upgraded room. We certainly acknowledge the highway is a bit of a challenge these days as they continue to make more lanes on 290...

League City, Texas
Reviewed 20 October 2016

We were there for a class reunion. When we checked in, Rita the wonderful person at the front desk took excellent care of us. She could almost read my mind for the type of room we needed. She was available throughout our stay and helped us several more times. She was always helpful and very pleasant to talk with. The...

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Helpful?
Thank tedg201662
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you so much for taking the time to write Trip Advisor about your recent stay. I am so glad you enjoyed your visit with us. I appreciate you taking the opportunity to commend one of our staff members. Rita has been with us for quite some time, but she always appreciates hearing customer feed back. I will certainly share your...

San Antonio
Reviewed 18 October 2016

We stayed at this location because of a special event at the hotel. It was extremely convenient for me. The rooms were nice and very well kept. The hotel's Front Desk employees and housekeeping services were professional and had very good customer service. One of the hotel's elevators was not working which caused some delays.

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Helpful?
Thank jenniferrD1330VQ
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you so much for taking the time to write a review regarding your recent stay. I was delighted to see that you enjoyed the service you received from housekeeping and the front desk. It is something that we strive to do every day. I apologize for the elevator situation. That has long since been resolved. We enjoyed having you here...

Reviewed 3 October 2016 via mobile

I recently stayed at this hotel with a friend who was getting married. Everything was great! The gentleman at the front desk, Henry, was fantastic! I called him the day of the wedding, from the venue and explained that I forgot to grab my luggage and wouldn't be back to the hotel until late in the evening. He kindly offered...

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Helpful?
Thank Kendra K
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Kendra...thank-you so much for taking the time to recognize one of our associates. It is always great to hear honest opinions from our guests good and bad. I will certainly let Henry know about your comments and the great guest service he rendered. We hope you have the opportunity to visit us again in the near future. Again, thank-you so...

San Antonio, Texas
Reviewed 17 September 2016 via mobile

Not in the nicest area of town and currently the area is under heavy construction. The same needs to go for the Crowne Plaza. Batteries in my remote did not work but more alarming was neither did either phone. Employees were nice but the non working phone seemed to by common and another guest mentioned hers did not work either....both...

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Helpful?
Thank Actattoo
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your commentary on Trip Advisor regarding the hotel. I'd like to apologize for the phone and remote not working. Obviously this is quite unacceptable. With regards to the hotel being dated: we are currently working through renovation plans that will include a total refresh of the rooms and public space. Once again, thank-you for writing Trip Advisor.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $111 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End unit with balcony was nice.”
 of 5 bubbles intlmale2016, 1 Dec 2016 | Read review
“Choose another hotel!”
 of 5 bubbles Stefie972, 16 Nov 2016 | Read review
“the balcony room was wonderful”
 of 5 bubbles tedg201662, 20 Oct 2016 | Read review
“Make sure you have a microwave and fridge in room otherwise it doesn't make a difference”
 of 5 bubbles ednewton67, 21 Aug 2016 | Read review
“ask front desk”
 of 5 bubbles ChristinaandT, 6 Jun 2016 | Read review
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