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Crowne Plaza Houston - Brookhollow

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Crowne Plaza Houston - Brookhollow
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517 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Houston - Brookhollow
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Cleveland, Ohio
Reviewed 15 September 2013

The exceptional service was the definition of hospitality! I felt genuinely welcomed and cared for by the staff. Rita warmly greeted me each evening by name when I returned to the hotel, and I felt as a welcome guest in someone's home. I was fortunate to have Ali deliver my meals hot and delicious to my room each evening with...

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Helpful?
Thank Craig D
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for sharing your thoughts on your stay with us. It is always nice to hear the positive feedback about the team. Rita and Ali are two of our strongest assets and I have shared your comments with them. We look forward to hosting your next visit to the Houston area. Dave Comerota General Manager

Alberta
Reviewed 6 September 2013

This property is very tired. The rooms need updating badly. Old peeling wallpaper coupled with a malfunctioning bathtub faucet were my first impressions of this property. Unfortunately that was followed up with the hard bed and unbelievably loud air conditioner that could NOT be switched to constant "fan on" position without sacrificing the air conditioning all together. Buffet breakfast was...

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Helpful?
Thank DestinyVP
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your comments on your recent stay at the Crowne Plaza Houston Northwest Brookhollow. There are plans to renovate certain areas of the hotel in the near future. I'm glad to hear you found the staff accommodating and I have shared your comments with the team members and stressed that their efforts are being noticed. Dave Comerota General...

Austin, Texas
Reviewed 5 September 2013

This property is right on the Northwest freeway, only minutes of downtown without the downtown prices. It's also strategically located not too far from the Sam Houston Tollway and Loop 610, both of which give you access to all of Houston. Oh — and there are tons of restaurants within two exits, and a barbecue place within walking distance. Not...

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Helpful?
Thank TXCowboy911
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your thoughts on the Crowne Plaza Northwest Houston. We are glad to hear you enjoyed your stay and hope to host your next trip to Houston. Dave Comerota General Manager

Reviewed 18 August 2013 via mobile

The front desk staff were especially helpful and friendly. The are pet friendly which is always a plus for me. The hotel was just really really old. Needs major upgrades. They were repairing the front entrance and you dousing drive through to bring in your bags. You had to park further back and maneuver around the cones and tape.

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Helpful?
Thank Kris10dav
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Houston Brookhollow. I am glad to hear that you found the front desk staff to be helpful and friendly, I do apologize for any inconvenience while the hotel entrance was being repaired. Again, thank you for your comments. David Comerota General Manager

Calgary, Canada
Reviewed 15 August 2013

This hotel is old and in bad need of updating. It feels like a 2.5 star struggling to be a 2.0 star. Upon arrival, I politely established my platinum status and very politely requested an upgrade for the three nights we'd be there, but was informed that no upgrade rooms were available. Now, I know that upgrades are given on...

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1Thank Gent47
IHGCare, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear Gent47, Thank you for taking the time to share your experiences. We value you as an IHG Rewards Club Platinum Member and your opinion is very important to us, as it helps us identify areas in need of improvement. We apologize for any inconveniences you have experienced due to the unacceptable level of service received from our hotel staff...

Greenville, SC
Reviewed 13 August 2013

I stayed here for 1 night in August 2013. This hotel is very aged with zero signs of a single renovation. I only stayed one night because I checked out early and went to a near by Hilton. I originally had a 4 night reservation. I am a Platinum member with IHG and Gold with Hilton so I split my...

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Helpful?
Thank majones7
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. I am glad that you enjoyed the hotel team members. Our goal is to make your stay as comfortable as possible. There are plans to renovate the hotel in 2014 and I will update the various social media sites when the details...

Hot Springs, Arkansas
Reviewed 6 August 2013

My wife and I recently stayed at the Crown Plaza Hotel on the Northwest Freeway in Houston, and were most happy with the staff and accommodations. We were at a Bowling tournament for the Buzzard club of America and the C.P. was our host hotel. The front desk went above and beyond to make sure all was well with everything.

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Thank Bill D
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to write about your recent visit to the Crowne Plaza Hosuton Brookhollow. I am very pleased to hear that you had a wonderful stay at the hotel. The hotel team enjoyed hosting your group. I have past on your comments to the front office staff. I look forward to hosting your group in 2014....

San Antonio
Reviewed 1 August 2013

Stayed at the Crown Plaza for business. The hotel has seen better days. Although it is a large hotel, there was only one employee visable when I walked in the door for my evening arrival. It had the feel of motel in a small town. The clerk was very friendly, and the hotel appeared to be relatively clean, but the...

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Helpful?
Thank Bill S
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. I am glad to hear that you found the hotel staff to be friendly/ There are plans to renovate the hotel in the near future and will provided the exact information when it to becomes available. Again, thank you for your feedback....

Dallas
Reviewed 30 July 2013

My wife and I stayed at the Crowne Plaza Houston Brookhollow. The staff was probably the best staff I've ever experienced at a hotel. Henry treated us great, so did the other lady (I think her name was Rita). Unfortunately, Intercontinental Hotel Group has let this hotel get into pretty bad shape. 3-star hotel it was not, because of the...

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Helpful?
Thank Trey C
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I want to thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Northwest Brookhollow. There are plans to renovate certain areas of the hotel in the future. Watch our progress on our Facebook page at https://www.facebook.com/cphoustontx?ref=hl I have shared your comments with our team members and stressed that their efforts are being...

Reviewed 19 July 2013

Drivers are always willing to take you and pick you up wherever you need within 5 miles as per hotel policy if you dont have a car, rooms are really confortable and the location is quiet, it is surrounded by lot of places to have a good meal

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Thank Willis_B_99
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your experiences at the Crowne Plaza Houston Brookhollow. I know that both Carlos and Stanley enjoy working with our guests' and take pride in their work. I am happy that you notice their commitment to providing you with an enjoyable experience. I will personally congratulate both of these gentlemen. I look forward...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $108 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End unit with balcony was nice.”
 of 5 bubbles intlmale2016, 1 Dec 2016 | Read review
“Choose another hotel!”
 of 5 bubbles Stefie972, 16 Nov 2016 | Read review
“the balcony room was wonderful”
 of 5 bubbles tedg201662, 20 Oct 2016 | Read review
“Make sure you have a microwave and fridge in room otherwise it doesn't make a difference”
 of 5 bubbles ednewton67, 21 Aug 2016 | Read review
“ask front desk”
 of 5 bubbles ChristinaandT, 6 Jun 2016 | Read review
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