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This property is very tired. The rooms need updating badly. Old peeling wallpaper coupled with a malfunctioning bathtub faucet were my first impressions of this property. Unfortunately that was followed up with the hard bed and unbelievably loud air conditioner that could NOT be switched...More
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 18 September 2013
Thank you for your comments on your recent stay at the Crowne Plaza Houston Northwest Brookhollow. There are plans to renovate certain areas of the hotel in the near future. I'm glad to hear you found the staff accommodating and I have shared your comments...More
This property is right on the Northwest freeway, only minutes of downtown without the downtown prices. It's also strategically located not too far from the Sam Houston Tollway and Loop 610, both of which give you access to all of Houston. Oh — and there...More
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 6 September 2013
Thank you for taking the time to share your thoughts on the Crowne Plaza Northwest Houston. We are glad to hear you enjoyed your stay and hope to host your next trip to Houston.
The front desk staff were especially helpful and friendly. The are pet friendly which is always a plus for me. The hotel was just really really old. Needs major upgrades. They were repairing the front entrance and you dousing drive through to bring in your...More
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 21 August 2013
Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Houston Brookhollow.
I am glad to hear that you found the front desk staff to be helpful and friendly, I do apologize for any inconvenience while the hotel...More
This hotel is old and in bad need of updating. It feels like a 2.5 star struggling to be a 2.0 star.
Upon arrival, I politely established my platinum status and very politely requested an upgrade for the three nights we'd be there, but was...More
1 Thank Gent47
Response from IHGCare, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 1 September 2013
Thank you for taking the time to share your experiences. We value you as an IHG Rewards Club Platinum Member and your opinion is very important to us, as it helps us identify areas in need of improvement. We apologize for any inconveniences...More
I stayed here for 1 night in August 2013. This hotel is very aged with zero signs of a single renovation. I only stayed one night because I checked out early and went to a near by Hilton. I originally had a 4 night reservation....More
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 15 August 2013
Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. I am glad that you enjoyed the hotel team members. Our goal is to make your stay as comfortable as possible.
There are plans to renovate the...More
US$80 - US$185 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#88 Business Hotel in Houston
Non-Smoking Rooms ,
Number of rooms
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