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Crowne Plaza Houston - Brookhollow

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Crowne Plaza Houston - Brookhollow
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518 Reviews from our TripAdvisor Community

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Showing 503: English reviews
Lewisville, Texas
Reviewed 11 June 2013

I've stayed at this hotel at least 6-7 times. There used to be a manager there that always made us feel welcomed and upgraded our rooms when we came for basketball tourneys. Upon her leaving, I still received stellar service until this weekend. I made the reservation thru central reservations and used AAA rate and my entertainment rate. I was...

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Helpful?
Thank kortina
IHGCare, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear kortina, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It sounds like we fell below your expectations. We take all reviews positive and negative very seriously, and your feedback will help us improve for...

texas
Reviewed 6 June 2013

This hotel is a Crowne Plaza...but doesn't seem so once you reach the room. The front desk staff was friendly and professional Service (inc.food) were fine. The problem is with maintenance crew.and condition of the room. Lamps lacked bulbs, beds were very uncomfortable and smelled of the previous guest(s). That was not a pleasant experience

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Helpful?
Thank Jay J
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Houston Brookhollow. Our goal is to provide an enjoyable experience for you and will review your comments with the entire hotel team Again, thank you for your valuable comments. David Comerota General Manager

Saco, Maine
Reviewed 30 May 2013

Hotel was very clean, elegant, and very large! Room was comfortable and I honestly appreciate the hotels initiatives to reduce their carbon footprint through optional daily towel and linen replacements. Staff was very personable and always friendly. Henry and Rita in particular made the stay exceptionally welcoming. Would not hesitate to stay in site again. Warning: When exiting the freeway...

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Helpful?
Thank TheycallmeJ
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment about your recent stay at the Crowne Plaza Houston Brookhollow. The hotel team strives to make you feel comfortable during your visit to our hotel. I look forward to your next visit to our hotel and I want to thank you for your patronage. David Comerota General Manager

Estevan, Saskatchewan
Reviewed 29 May 2013

My very first time to Houston. My husband stays at this hotel exclusively because of work. He has always had very nice things to say about his stays there. I, on the other hand, am way more critical. With that being said.....ABSOLUTELY NO COMPLAINTS. Aurelia, Henry and of course Carlos were wonderful. Helpful and pleasent in everyway. I would highly...

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Helpful?
1Thank Gwen W
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your feedback and recognition of numerous hotel team members. I am happy to hear that our hotel was a part of your first visit to Houston. I hope that you will return to the Crowne Plaza Houston Brookhollow on your next visit to Houston. David Comerota General Manager

Houston, Texas
Reviewed 28 May 2013

Nice enough property and everything worked. I did not use their restaurant so no comment on that aspect of the hotel and therefore I do not need two hundred characters for this review and do not know why that is required.

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Helpful?
Thank wgn
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I want to thank you for staying at the Crowne Plaza Houston Brookhollow. I am glad that your stay was enjoyable and look forward to your return in the future. David Comerota General Manager

Long Beach, California
Reviewed 26 May 2013

Rita greeted me as I walked into the hotel. She was warm and inviting. She later also remembered me as I wondered the hotel, offering any assitance or suggestions. She was kind, attentive, and very efficient. I felt like I could come up at any time and she would be there for guidance, information etc. Rita had a way about...

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Helpful?
Thank Janet V
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your kind words concerning your stay at the Crowne Plaza Houston Brookhollow. I am pleased to hear that you found the hotel team to be efficient and kind. We take great pride in providing our guests' with a friendly and comfortable atmosphere. I look forward to your next visit to the Crowne Plaza Houston Brookhollow. David Comerota...

Monroeville, Ohio, United States
Reviewed 26 May 2013

Staff was very friendly and helpful after arriving from driving in Houston rush hour traffic. This hotel was 25 miles from the airport which was a negative but staff was great, hotel was clean, and the weeknight happy hour for priority club members was a huge perk. Pool was nice and quiet during my stay. On my last night there,...

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Helpful?
Thank Dena B
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. I have reviewed your comments with our hotel team and we have discussed ways to improve in the future. I hope that you will return to our hotel on your next visit to Houston. David Comerota General Manager

Reviewed 24 May 2013

This hotel is a good inexpensive option that is centrally located for Houston dining. Directly across the street is very chain restaurant imaginable. The staff is friendly and efficient enough. The restaurant is pretty average. The decor is ok but a bit outdated.

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Helpful?
Thank Runnin26
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. I am glad that you felt the hotel presented a good value. We will be replacing the furniture in the restaurant in the near future. I believe that the furniture will provide a more pleasing atmosphere in the restaurant. I hope that...

Brownsburg, IN
Reviewed 10 May 2013

Stayed here for business, our company has a direct bill set up w/ this hotel. Room was clean, noisy from traffic (hard to get a room w/ out a road running next to it here). There was also a large conference going on that seriously effected the parking situation one evening when we returned from dinner. Breakfast is just okay,...

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Helpful?
Thank Mindy K
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. Your comments have been reviewed by the hotel team in an effort to improve the guest experience. I do appreciate your patronage and continue to strive to provide3 a positive hotel experience. Thank you Dave Comerota General Manager

Stavanger, Norway
Reviewed 25 April 2013

The staff in the reception makes this hotel to what it is. They was helpful, and assist me with all my requests. And I had 4 - 5 requests the last week I was staying on the hotel. The bathroom sink was clogged, the maintenance staff didn't finished their job, I called for roomservice etc. And every single time the...

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Helpful?
Thank Steingard
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. I was glad to hear that the hotel team was helpful. We are making improvements and new chairs have been ordered for the restaurant. I will review with the hotel team the various requests and I can assure you that we are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $121 - $675 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suite with the king size bed is huge.”
 of 5 bubbles buczgrl98, 13 Jan 2017 | Read review
“End unit with balcony was nice.”
 of 5 bubbles intlmale2016, 1 Dec 2016 | Read review
“Choose another hotel!”
 of 5 bubbles Stefie972, 16 Nov 2016 | Read review
“the balcony room was wonderful”
 of 5 bubbles tedg201662, 20 Oct 2016 | Read review
“Make sure you have a microwave and fridge in room otherwise it doesn't make a difference”
 of 5 bubbles ednewton67, 21 Aug 2016 | Read review
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