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Sheraton North Houston at George Bush Intercontinental

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Sheraton North Houston at George Bush Intercontinental
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576 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton North Houston at George Bush Intercontinental
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Showing 535: English reviews
Reviewed 4 weeks ago via mobile

This was the best hotel in my experience for a layover in Houston. The room was comfy, the bed-huge and comfy and the pillows- comfy. I felt very relaxed and the staff was pretty nice too. The manager was very friendly at the cafe as well. Shuttle service was great too...Southerners know how to be gracious and inviting.

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Thank Sonya R
Seattle, Washington
Reviewed 5 weeks ago

I returned to this hotel for a layover, the hotel had made some improvement on their rooms and club lounge. What is more impressive was front desk agent Marvin. I arrived around 3 am, he was still very welcoming, gave me a voucher for breakfast. The next morning when I checked out, he not only remembered my name, but also...

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Thank Jefferson L
Reviewed 17 February 2017 via mobile

Located in the area of the Houston international airport, typically used by flight crews and stranded passengers. Has good facilities and well equipped rooms. I found questionable that a hotel of this category catering to folks coming in from the airport at any time of day offers no room service or food options outside the normal dining hours. Good buffet...

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Thank Miguel B
Michael E, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Dear Miguel, I hope you made it safely to your final destinations and wanted to thank you for your recent stay with us. I have shared your feedback with our operational team in order to make attempts to accommodate late night meal request. We at the hotel make every attempt to accommodate all our guests regardless of how the reservation...

Reviewed 13 February 2017

Other reviews say this is older and rundown. True, it is an older hotel and yes, could use a renovation, but it's quite comfortable and the bed was very nice. Sam at the front desk was great and the shuttle people very nice and helpful. It's close to the airport without being too pricey. The evening service in the Club...

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Thank Carrie K
Reviewed 11 February 2017 via mobile

The staff is nice but the hotel is just not what it use to be. The SPG room on 10 th floor was not kept up . Empty water bottles , coffee machine no water in it. Computers out of order.I had to call from SPG floor and ask for water in machine . Answer was it is a week...

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Thank Vicki J
Michael E, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Dear Vickie J. Thank you for your candid comments of our hotel during your visit with us. I am disappointed to hear that the Club lounge did not meet your expectations. I have shared your feedback with the appropriate department heads to ensure loyal SPG members such as yourself are receiving the exceptional service we are accustomed to providing. Should...

Reviewed 10 February 2017

I am surprised there is a such rundown Sheraton property in the chain. Room was old, it seemed to me using 80's standards. State-of-art technologies? No! Staff doing their job, but not that impressed.

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Thank Rob C
Michael E, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Dear Rob C., Thank you for your candid comments and recent visit to our Hotel. I am disappointed to read that you did not enjoy our room amenities during your recent visit to Houston. Our hotel went through an extensive renovation in late 2015 with several upgrades in our sleeping rooms and public space. I have shared your comments with...

Reviewed 3 February 2017

I had an unexpected layover and I stayed one night. It was nice that you can call for a free shuttle from and to the airport. I'm Platinum and I got a large room, and free buffet breakfast in club. The bathtub was in bad shape and I couldn't take a bath. The hotel wasn't in the best shape over...

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Thank Laura H
Michael E, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Dear Laura, Thank you so much for your recent stay and very candid comments of our hotel. I am disappointed to hear that we failed to deliver on your expectations during your time with us. Rest assured knowing what you described does not meet our stringent hospitality standards. I have shared your feedback with the operational team to ensure we...

Reviewed 21 January 2017 via mobile

There is one great thing about the Sheraton hotels around the world and it is their consistently comfy beds and lovely linen. We stayed only one night to break up a long flight from Mexico to New Zealand. We had drinks and snacks at the bar. Service and ambiance was good. In the morning we had breakfast in the restaurant....

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Thank Channon R
Houston, Texas
Reviewed 20 January 2017 via mobile

My mom was flying into Houston and due to the flooding in the city the driver couldn't get her to my home. Since she has a terrible back situation I couldn't have her sitting at the airport. I called the hotel at 6am and spoke to the manager on duty Reid. He was so empathetic and helped me with the...

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Thank Patti V
Dallas, Texas
Reviewed 18 January 2017

This was our 2nd stay at this property in about one year's time. We have had great experience both times, but this time was even better as we were upgraded to a corner suite. Kingsley, the gentleman who checked us in was absolutely AWESOME !! He saw that it was a return visit and offered a warm 'welcome back'. He...

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Thank lovingztravel

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge

Additional Information about Sheraton North Houston at George Bush Intercontinental

Address: 15700 John F Kennedy Blvd, Houston, TX 77032-2316
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $120 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton North Houston at George Bush Intercontinental 3.5*
Number of rooms: 420
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Also Known As:
Sheraton North Houston At George Bush Intercontinental Hotel Houston
Intercontinental North Houston
Sheraton Houston
Houston Sheraton
Hotel Style:
#59 Romantic Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton North Houston at George Bush Intercontinental staff and other travellers.
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Questions? Get answers from Sheraton North Houston at George Bush Intercontinental staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the corner king suite in the club section.”
 of 5 bubbles Captain_Cheer, 24 Mar 2017 | Read review
“We were on the 7th floor in the corner away from main road. It was very quiet.”
 of 5 bubbles , 14 Mar 2017 | Read review
“Get a corner suite”
 of 5 bubbles lovingztravel, 18 Jan 2017 | Read review
“close to George Bush International”
 of 5 bubbles Ausam2015, 14 Jan 2017 | Read review
“I would recomment you look at other hotels in the area. There are many hotels to choose from. Spend your money where it is appreciated!”
 of 5 bubbles cdntraveladdicts, 29 Dec 2016 | Read review
5 of 5