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The Lancaster

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#1 of 497 Hotels in Houston
Certificate of Excellence
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The Lancaster
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1,234 Reviews from our TripAdvisor Community

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Showing 1,191: English reviews
Nacogdoches
Reviewed yesterday NEWvia mobile

Russell made us feel right at home. The perfect welcome! We had stayed here once before and had an amazing experience. So when we pulled up for the second time Russell remembered us and the room we had been in the places where we ate. It was like home away from home.

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Thank SusanRNacogdoches
Reviewed yesterday NEWvia mobile

Russell provided EXCELLENT customer service. This place is one that provides a unique personal experience. Thanks for making us feel special. Food and Mezzanine service was great as well. - The Johnsons

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Thank Michal J
Spring, Texas, United States
Reviewed 2 days ago NEWvia mobile

The Lancaster is a very nice higher end hotel with a polished feel. My wife and I stayed overnight for my birthday. We had dinner in the Bistro in the lobby which was excellent. I have stayed in hotels all over the world on business trips and have a bit jaded opinion because they all look the same. But the...

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Thank Blaine C
Tyler, Texas
Reviewed 2 days ago NEW

Best hotel bed I've ever slept in. Best hotel shower water pressure I've ever experienced. Best welcome, tour, humor and kindness from hotel staff I've ever had. Russell Casanovas made me feel welcome and like I was the most important guest he had helped that evening. Even though I know the hotel had no vacancies so I was obviously not...

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Thank szstein
Reviewed 5 days ago NEW

We went to Houston for our anniversary so we could see Book of Mormon at the Hobby Center. We stayed at the Lancaster for the first time. All employees were very kind, especially Russell Casanovas, the concierge in the evening. He couldn't do enough for us and was quite generous with his time and opinions on where to eat and...

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Thank DM M
LancasterManagement, Manager at The Lancaster, responded to this review

We truly love helping people celebrate anniversaries! The Lancaster is the perfect setting- it is cozy and romantic with great food and drinks, and we are so close to so many performance venues; it makes for an effortless romantic evening. So thank you for letting us be a part of your anniversary! Russell is indeed one-of-a-kind; he goes above and...

Reviewed 5 days ago NEW

The Lancaster Hotel demonstrates excellence in accommodations and service with an experienced staff. From the bellhop to front desk reception to housekeeping and restaurant staff, we experienced premier service. Unique touches make a business traveler feel at home, with freshly baked chocolate chip cookies at reception, to free copies of The Wall Street Journal, and a complimentary happy hour nightly....

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Thank JuliaAnnRoss
LancasterManagement, Manager at The Lancaster, responded to this review

Wow, thanks for the excellent review! I have to agree that our service is amazing. Our unique historic charm sets us apart from other hotels, but what really makes us special is the folks who make it work every day, so thank you for recognizing them! I am delighted to hear that you will be back. We look forward to...

Birmingham, Alabama
Reviewed 6 days ago NEW

My company opened a new office in downtown Houston. it was my job to get the new office up and running which involved several trips to Houston. The Lancaster is clean, comfortable and convenient. I'm always greeted warmly and the service is excellent. Special shout out to Russell Casanovas (Concierge). He always has a smile on his face and is...

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Thank jhe423
LancasterManagement, Manager at The Lancaster, responded to this review

We have a lot of repeat business guests and we know how tiring business travel can be, so it is our goal to make The Lancaster feel like "home away from home," so I am so pleased you feel that way! Thank you for taking the time to write a review. I hope you'll be back again soon. Best, Lauren...

Plano, Texas
Reviewed 1 week ago via mobile

Great place to experience luxury from long ago. Fully renovated rooms provide comfortable and spacious accommodations. Don't miss dining on the restaurant where lunch and dinner menus will not disappoint. Certainly, Concierge Russell Casanovas adds to this memorable experience. His professionalism and warmth enhanced my visit

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Thank O T
LancasterManagement, Manager at The Lancaster, responded to this review

"luxury from long ago"...love this! Thanks for taking the time to write a review. Our Bistro has excellent food, and the drinks don't disappoint either! Russell is a gem, and surely creates a memorable experience for our many guests (and all of his coworkers!). I hope you'll be returning to stay with us again soon. Sincerely, Lauren W, Hotel Management

Auckland, New Zealand
Reviewed 1 week ago via mobile

We had the opportunity to stay at the Lancaster recently at the end of our USA trip, off all our accomodation the Lancaster was the definitely the best, it is a friendly boutique hotel with 5 Star service and accomodation, the staff couldn't have been more helpful and it really did not feel like a hotel at all. The complimentary...

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Thank Tracey K
LancasterManagement, Manager at The Lancaster, responded to this review

What an honor to be your favorite from your trip! I'm glad to know that you found our accommodations comfortable, amenities great, and staff friendly and helpful. As a family-owned, independent hotel it is our goal to provide personalized service and always exceed our guests' expectations. I hope you'll be back again very soon! Best, Lauren W, Hotel Management

Annapolis, Maryland
Reviewed 1 week ago via mobile

This is a lovely hotel in a great location. Walk or take the free shuttle to see the city. The staff are absurdly kind. Manages to be upscale without being cloying and formal. Romantic, cozy, comfortable.

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Thank DHoffy
LancasterManagement, Manager at The Lancaster, responded to this review

Great review!! "upscale without being cloying and formal" - a great description! Thanks for taking the time to share your thoughts. I hope you'll be back to stay with us again soon. Sincerely, Lauren W, Hotel Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Bistro Lancaster
Bistro Lancaster
Cuisines: American, Contemporary
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Recently accepted into the Historic Hotels of America with Stately elegance and Outstanding service in a Historic Downtown location with Luxurious accommodations. These are the hallmarks of The Lancaster hotel. Here at The Lancaster Hotel in Downtown Houston, Texas, classic luxury and a grand tradition of hospitality blend perfectly with modern technology and warm, personalized service. Our stylish boutique hotel combines classic modern design, pampering services, amenities and superior comfort to exceed the expectations of the discriminating business or leisure traveler. The Lancaster is perfectly situated in Houston’s theater district near all the entertainment in downtown Houston, including Houston’s finest culinary, cultural and entertainment destinations. Experience luxurious comfort in our 93 tastefully appointed guest rooms and suites designed with the amenities and ambiance you have come to expect from a luxury boutique hotel. Unwind in the plush comfort of down duvets and feather pillows, Crabtree & Evelyn toiletries, plush bathrobes; complimentary wireless high-speed Internet, complimentary courtesy car service to nearby attractions and businesses and much more. Relax with the knowledge that we are completely at your service. ... more   less 

Additional Information about The Lancaster

Address: 701 Texas St, Houston, TX 77002-2712
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: $130 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Lancaster 4*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity and Jetsetter so you can book your The Lancaster reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Lancaster Hotel Houston
Lancaster Hotel Houston
Lancaster Houston
Hotel Style:
#1 Romantic Hotel in Houston
#1 Luxury Hotel in Houston
#4 Business Hotel in Houston
#6 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Lancaster staff and other travellers.
24 questions
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Questions? Get answers from The Lancaster staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 2nd floor business center offers any necessary amenities and the M floor level provides spacious areas to meet business associates.”
 of 5 bubbles JuliaAnnRoss, 11 Jan 2017 | Read review
“There is one side of the hotel that faces the parking lot...if you don't like that request another room...”
 of 5 bubbles jsheanow, 5 Jan 2017 | Read review
“Our room overlooked a carpark - but it was quiet, and peaceful.”
 of 5 bubbles celia_pankhurst, 4 Jan 2017 | Read review
“We've only stayed in 1 room. It was on the top floor facing Jones Hall. It was great”
 of 5 bubbles susancH9039ZV, 4 Jan 2017 | Read review
“get a suite if you can! 8th Floor.”
 of 5 bubbles 28elizabethl, 2 Jan 2017 | Read review
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