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Westin Galleria Houston Hotel

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Westin Galleria Houston Hotel
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910 Reviews from our TripAdvisor Community

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Showing 826: English reviews
New York City, New York
Reviewed yesterday NEW

Good hotel but terrible service. The room was nice but that was the only thing about my stay. It was just the basic things that made me did not like my stay. The people at the front door did not greet me. No attempt to take my bags and no greeting of welcome to the hotel. House keeping fail to...

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Helpful?
Thank deesol714
Reviewed 1 week ago via mobile

Be the first at The Galleria on Black Friday... stay at The Westin and you don't even have to go outside to shop or to bring purchases back to the room and go for another round! On Thanksgiving night, we went to the festive Christmas Tree lighting a free blocks away, then dinner at The Capitol Grill .... and got...

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Helpful?
Thank Jenny H
buenos aires
Reviewed 3 weeks ago

It is our second stay at the hotel. If you plan to go shopping, the location is great: you are right in the Galleria mall. The hotel rooms and big, with a wide view. The bathrooms are big and ok. The staff is kind. But: though the check in time is 3pm, at that time we were still waiting for...

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Helpful?
Thank esthercbuenosaires
Candance T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings esthercbuenosaires, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria Houston. We are happy to hear that our central location provided you with convenient attractions that encouraged an invigorating experience during your stay. I would like to extend our sincerest apologize for any inconveniences that did not reflect our brand...

Sao Paulo, SP
Reviewed 3 weeks ago

Used this hotel while visiting Houston for medical reasons. It is not the closest to MD Anderson but it's the best place to stay. Rooms are comfy and - for the highlight - if you take the lift to the third floor you are in the mall! If you are looking for the most luxurious or hip there are probably...

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Helpful?
Thank Dan_98765
Candance T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria Houston. We appreciate your 5 star rating! We are overjoyed to hear that our Heavenly Beds, spacious rooms along with the convenient surrounding attractions enhanced an personalized experience during your stay. Should your travels bring you back to the Houston Galleria,...

Denver, Colorado
Reviewed 4 weeks ago

Our stay in this hotel was limited but it was very close to the Galleria Mall. You could access the mall right from the hotel. We were with a group tour so our dining was separate. Breakfast was minimal with no frills. Dinner was better but 24th floor Monarch room was freezing.

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Helpful?
Thank hillcolorado
Candance T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings hillcolorado, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria Houston. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and I am sadden to know we unsuccessful in the area of fine dining. I would like to extend our sincerest apologize for any inconveniences, please...

The Woodlands, Texas
Reviewed 4 weeks ago

SPG Platinum for Life so I have some knowledge of SPG brands. This seems like a tired Sheraton with the Westin brand name and, frankly, I find this misleading. It's location, inside the Houston Galleria upscale mall and within a business area is its draw. It's fine for a nights' stay for business but that's all. It is only a...

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Helpful?
2Thank Bookshelfish
Candance T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Bookshelfish, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria Houston. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and I am sadden to know that amenities did not reflect our commitment in providing our guest with the highest level of service. I would like...

Mexico City, Mexico
Reviewed 4 weeks ago

Good hotel. The best thing about it is its location. easy access to mall, nice big rooms, friendly front desk personal. Water in bathrooms has almost no pressure at all. Still old bathtubs.... Carpet need renovation.

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Helpful?
Thank fdiazmex
Candance T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings fdiazmex, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria Houston. We are overjoyed to hear that our welcoming service, spacious rooms along with the convenient surrounding attractions created an refreshing experience during your stay. As we move forward with the merger of Marriott and Starwood brands, our commitment to...

Sonoma County, CA
Reviewed 5 weeks ago

Fun because it is in a mall and you have several choices of places to eat as well as shop. Room was OK, fine for a conference hotel and the staff were really helpful and friendly. Located in downtown so a bit of a hike from the airport-expensive cab ride! Take the shuttle if you can.

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Helpful?
Thank Kelleyanne
Candance T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Kelleyanne, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria Houston. We appreciate your kind words regarding our vibrant staff, spacious rooms along with the convenient surrounding attractions created an invigorating experience during your stay. Should your travels bring you back to the Houston Galleria, we hope for the opportunity...

Reviewed 30 October 2016

Location .. location .. location .. this is the keyword for this hotel .. as long as the Galleria is one of the high end attractions of Houston, this hotel will stay on the top of the list .. what adds to the experience is the friendly staff, the management system that conquered the long time keeping the hotel well-kept...

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Helpful?
Thank Tarek R
Perth
Reviewed 25 October 2016 via mobile

Positives: I stayed here while on a work trip for 8 nights and was very comfortable. Great location with the shopping mall literally closer than your door step. Best of all my room was super quiet. I had a colleague with me who was on the other side of the hotel and complained about a slight noise - the hotel...

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Helpful?
Thank Geekaye

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $193 - $469 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#30 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't take the rooms close to the elevators”
 of 5 bubbles Dan_98765, 10 Nov 2016 | Read review
“Views of rooftops of the Galleria Mall only.”
 of 5 bubbles Bookshelfish, 4 Nov 2016 | Read review
“All is fine ..”
 of 5 bubbles TarekR749, 30 Oct 2016 | Read review
“stay away from the elevator rooms”
 of 5 bubbles WarwickBeauchamp, 5 Oct 2016 | Read review
“Higher floor”
 of 5 bubbles lovethecaribbean23, 3 Oct 2016 | Read review
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