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Westin Galleria Houston Hotel

9.7 km from Houston centre
  • Free Wifi
  • Pool
  • Restaurant
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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5060 W Alabama St, Houston, TX 77056-5801
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Breakfast for 2 Included
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930 Reviews from our TripAdvisor Community

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Showing 845: English reviews
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Reviewed yesterday NEWvia mobile

We were attending a dance convention within the hotel. Hotel is just plain for the price. The entrance to the hotel is very tight and congested. Not welcoming at all. It is attached to the mall and parking a nightmare and no directions as to how to get back to the hotel from the parking garage that is also shared...

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Helpful?
Thank Annette B
Wellington, New Zealand
Reviewed 3 days ago NEW

Just stayed here on the Wednesday before Superbowl for one night before flying back to New Zealand. Houston was jam packed and pumping. Used starpoints, got the lowest grade room I'd say, it was on the 4th floor looking into not a lot except an outdoor area near the pool. Room was fairly tired. But I did like the location...

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Helpful?
Thank yeowon
Auckland Central, New Zealand
Reviewed 6 days ago NEW

My husband and I stayed in Houston for a night on our way to the Carribbean and again for two nights on the way back and our travel agent suggested this hotel because we like the Westin brand, and we love to shop. I have to say, apart from the Waterfall monument not far from the hotel, we did not...

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Helpful?
Thank JJLuvsHotels
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings JJLuvsHotels, We appreciate your valuable feedback regarding your recent stay at the Westin Galleria Houston. We are delighted to be awarded a high ranking on our convenient location! It fills us with joy to know the accessibility to the mall and 24 hour in-room service items were to your liking. As our valued member, we hope to welcome you...

Warwick
Reviewed 1 week ago via mobile

Stayed here again for 2 nights. If you need a bit of room in your room then it's perfect. The decor and general upkeep could do with a bit of attention but it's in a great location. And the staff are super friendly. If you need access to shopping then this place is perfect for you. I had a room...

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Helpful?
Thank Tom R
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Tom R, Thank you in taking the time to provide us valuable insight regarding your most recent stay at the Westin Galleria Houston. It fills us with joy for the perfect 5 star rating! We appreciate your kind recognition on our friendly staff and convenient location. We strive to maintain a refreshing experience and feel ecstatic to know we...

New York City, New York
Reviewed 1 week ago

The Westin Galleria is a very nice property.The location is very good.The accommodations are very good.The rooms are very spacious &clean.The hotel being connected to the mall is a GREAT convenience.Staff was friendly &helpful.

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Helpful?
Thank kevin r
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Kevin R. Thank you for providing valuable insight regarding your most recent stay. We are delighted for the perfect 5 star rating! It fills us with joy to know our convenient location and spacious rooms were able to elevate a refreshing experience. As we continue with our renovations, we hope to welcome you once more as our update concludes...

Columbus, Mississippi
Reviewed 2 weeks ago

The Westin Galleria is a very nice property. The accommodations are very good. Rooms are clean and beds are comfortable. The rooms are very quiet as well. Staff is friendly and helpful. Concierge desk is supply of several papers.

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Helpful?
Thank John D
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings John D, Thank you for taking the time in providing us feedback regarding your most recent stay at the Westin Galleria Houston. We are delighted to receive a perfect 5 star rating! We sincerely appreciate your praise regarding our personable staff as well as our comfortable Heavenly beds and adequate cleanliness. If your travels bring you back, we hope...

San Antonio
Reviewed 4 weeks ago

This Westin is priced as a higher end hotel, but the quality is comparable to a budget hotel. Stayed here in January for my daughter's dance competition. This is the worst Westin I've ever stayed at. When I pay this much to stay at a hotel I have expectations. Westin should be embarrassed to have their name on this hotel....

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Helpful?
Thank reyeskr
Management response:

Greetings Reyeskr, Thank you for taking the time to share the details of your recent stay with us. We sincerely apologize for the situations you have experienced and can assure you that this does not meet our standards. Please know our guest feedback is a vital tool in assisting us to continue to elevate our guest services and we take...

Olathe, Kansas
Reviewed 4 weeks ago

My firm held a half-day business program on Floor 24 (top floor) and the food and set-up was very good. Lots of staff to help with any issues and accommodating guests. We ran into some distracting/disturbing noises a couple of times during the program, someone banging around silverware or working on something in the room next door. Without that glaring...

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Helpful?
Thank RyanP_KC
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings RyanP_KC, Thank you for providing valuable insight regarding your most recent visit to our meeting space. We are thrilled to know our staff was beyond accommodating and truly reflected the type of hospitable service we are so proud in providing. I do want to take this time and extend my apologies for the erratic noise you were subjected to....

Mexico City, Mexico
Reviewed 19 January 2017

They did not calculate correctly the tax on my pre-paid reservation, so they ended up charging me 60 usd more without telling me!! whats worse is that the receptionist had told me everything was set and paid for! Also the room had a very weird smell and not in a good way.

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Helpful?
Thank sofiard85
Candance T, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings sofiard85, Thank you for taking time to complete the survey on your recent stay at the Westin Galleria Houston. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and I am sadden to know we unsuccessful in many areas. We sincerely apologize for the inconvenience and would love to hear more about your experience with...

Tulsa, Oklahoma
Reviewed 19 January 2017

outstanding service with an exceptional staff. they provided recommendations for the area, and were helpful throughout my stay. very clean and comfortable accommodations. conveniently located in the galleria area.

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Helpful?
1Thank Kari04151970
Candance T, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Kari04151970, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria Houston. We appreciate your 5 star rating! We appreciate your warm praises regarding our staff's commitment of providing dynamic service and convenient amenities which created a memorable Westin experience. Should your travels bring you back to the Houston Galleria, we...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $215 - $541 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#32 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose a room at all. Stay somewhere else.”
 of 5 bubbles reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
“Don't take the rooms close to the elevators”
 of 5 bubbles Dan_98765, 10 Nov 2016 | Read review
5 of 5