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The Westin Galleria Houston

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Traveller (191)
Room & Suite (181)
Pool & Beach (24)
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Overview
  • Excellent30%
  • Very good35%
  • Average21%
  • Poor9%
  • Terrible5%
Travellers talk about
“heavenly bed”(18 reviews)
“self parking”(26 reviews)
AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
Additional information
Offers from The Westin Galleria Houston
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from The Westin Galleria Houston
Special Offer: Breakfast for 2 Included
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,031)
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All reviewsheavenly bedself parkinglocation is greatrooms are largeeasy accessbusiness centerhotel restaurantbusiness tripenjoyed my stayconferencevaletgymgarageconveniencestarbucksproscons
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301 - 305 of 933 reviews
Reviewed 3 May 2015 via mobile

Very convenient location in the Galleria Mall. However, this turned out to be both blessing and curse - whole place was pretty crowded all the time, and you'd be waiting forever to catch an elevator. .which are, additionally, really noisy, so try to get a...More

Thank KKSierra
Response from Jennifer R, Guest Relations Supervisor at The Westin Galleria HoustonResponded 31 May 2015

Dear KKSierra, We greatly appreciate your kind words in regards to your recent stay at the Westin Galleria. We are truly elated to hear that our staff provided you personalized service and created a memorable Westin experience. We are in the midst of a full...More

Reviewed 3 May 2015 via mobile

I am so disappointed with this hotel that I writing this during my stay. The check in staff are fantastic, but the experience stops at the front desk. This is the second Westin in Texas that I've stayed in the last 4 days, not once...More

3  Thank Debra E
Response from Jennifer R, Guest Relations Supervisor at The Westin Galleria HoustonResponded 30 May 2015

Dear Debra E, We appreciate your candor and genuinely regret any inconveniences you endured. It is disappointing that we did not offer to assist you with your luggage and assure you we have reviewed this with our luggage attendants to ensure that we are living...More

Reviewed 1 May 2015 via mobile

Very Comfortable! Even with the hotel being located in the mall, it's not loud at all. Comfy beds but the rooms are basic. If you're looking for a modern or vibrant unique style to make you feel like you're actually on a vacation, then this...More

Thank China E
Response from Veli S, Guest Relations Coordinator at The Westin Galleria HoustonResponded 3 May 2015

Good evening, Thank you for your kind words regarding our Heavenly Beds and close proximity to the Galleria Mall. We look forward to hosting you again in the future and hope that we may provide you with yet another 5-star stay. Be Well, Veli Shah

Reviewed 30 April 2015 via mobile

Because we did not accept a room with an adjoining door we were given a room next to the cleaners room which had lifts in it. Also right next to the ice machine, what a racket from early morning to late evening. The lights on...More

1  Thank Dennis1903
Response from Veli S, Guest Relations Coordinator at The Westin Galleria HoustonResponded 3 May 2015

Greetings Dennis1903, Thank you for leaving feedback on your stay at the Westin Galleria Houston. We strive to provide a tranquil environment for all of our guests to unwind in and I am disappointed that we did not fulfill our commitment to you. I greatly...More

Reviewed 29 April 2015

The soundproofing here is awful, nothing like the Westin Oaks where you don't here anything. There is constant noise from other rooms and you hear every toilet flush and running water. The room is ok and clean and the beds are ok. Bathroom is dated....More

1  Thank littlereddevilag
Response from Veli S, Guest Relations Coordinator at The Westin Galleria HoustonResponded 30 April 2015

Good afternoon littlereddevilag, Thank you for your feedback on your stay with us. It might interest you to know that we will be beginning our next round of renovations in the near future and I have documented your insight for consideration during planning. I hope...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$145 - US$349 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$145 - US$349 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (191)
Room & Suite (181)
Pool & Beach (24)
Dining (14)
Amenities (24)
Business Centre & Event Rooms (9)
Questions & Answers
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Tenderminded1430
22 June 2016|
Answer
Response from Juan Pablo M | Reviewed this property |
I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0
Votes
Sadie'schoice
28 January 2016|
AnswerShow all 13 answers
Response from Tutu1973 | Reviewed this property |
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1
Vote
Room Tips
"I stayed on the 18th floor. It was quiet with a view of the city. the view from the 24th floor meeting room..."
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"Top floor but dont expect any views"
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"Higher floors give You a great view ."
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"The Front Desk Staff (Melanie Jiro, in particular) will help you determine the best room for your needs."
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